Lexus of Greenwood Village
Customer Reviews of Lexus of Greenwood Village
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The following reviews are more than two years old. They are not included in the overall rating.
84 sales reviews
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Poor communication
by MG on 12/27/2022I have tried so many times using Edmunds and other ways. NO response of any sort from this dealer regarding a new purchase of RX I think Edmunds should give an option to select other dealers in the region rather than recommending this… dealerTerrible experience
by Samantha on 06/28/2022I was in contact with a sales representative for about a week about a GX that had just arrived. Everything was going great, communication was good and I was in LOVE with the GX. We came to an agreement about the price and I was texted a… picture of agreement ( I don’t live close to the dealership but was already there that day to look at it.) and told me I need to put the $1000 hold on it due to the GX not being ready. I texted the sale rep back about 20 mins later asking the best way to pay and he told me someone else just put a hold on the GX. I'm sorry- that is not ok!!! How can you give me an agreement and 20 mins later sell it to someone else. That is not right. I was told they had priority because they were in person! I'm sorry but that is wrong on so many levels. I was already there that day in person and ready to put the GX on hold. I'm heart broken!!! I had looked at over 300 GX's in the last month all the way from California to Georgia and it has been so stressful. Finally found one I love and it was sold because I didn't text back right away. Maybe call next time. Definitely not recommend this dealership to anyone.Hello Samantha, we don't put holds or deposits on Pre-Owned vehicles until we have agreed upon numbers and there are no other open issues or approvals needed. You did not put down a deposit and said you needed to speak to your husband first. Unfortunately in this tight inventory situation and market someone else beat you to the finish line. We know this is upsetting when it happens and we offered to try to help on another similar vehicle in stock. If you are willing, please contact us at (888) 918-4078 so we can work towards a resolution. We look forward to hearing from you.
Proceed with Caution
by J W on 05/20/2022I have had a mediocre, mixed experience with Kuni so far. And really want to be able to give the dealership 5-stars next time around. I might consider doing business with them again for the following upsides: larger inventory than others in… the area, more conveniently located, very friendly staff and super welcoming environment, awesome tech specialists to help me learn my new car, finance guy was pretty fun, managers allowed me to correct some mistakes, good service department (so far)... I do love my new ride :) I ultimately ended up in a better, decent deal on a new car lease and feeling okay with the current situation. Especially given the weird market we are in today. I made some rookie mistakes, because they were so nice about everything. Allowed myself to get talked into an initial lease on a cheaper car I didn't really like, and also signed up for some extra (expensive, unnecessary) coverages that were not what I thought or wanted. There were a lot of miscommunications with my sales team over additional coverages. I should have personally taken more time to fully read through the brochures before signing, and not just trusted the great sales pitch. Some coverages I'm still happy with (fingers crossed) and others not so much. The manager was quite generous in letting me upgrade the car into something that better fit my preferences. I think he did his best to correct a few bad choices, after I'd already signed paperwork. I'm still skeptical that a 6%/.00252 (interest rate/money factor) makes sense for someone who has excellent 800+ credit. Hence, my lease is costing about the same (if not more) than it would have been to buy the same car at a 3% interest rate (not including extra coverages); certainly not typical. But I can live with it. FYI: Starguard does not include benefits of AAA and roadside assistance, towing, ect. Clear mask is only partial and does not cover the full exterior of a car. Do not sign anything until you really like the car, read all the fine print and know the cost breakdowns. Otherwise, you loose your ability to negotiate a better deal, or worse get stuck in a car you don't like. Hope this review is helpful to others.Hi, we regret to hear that you were displeased with your recent experience with us. We appreciate you bringing this to our attention. We made every effort to accommodate you after the fact and hope you appreciated that effort. Hopefully you will feel more comfortable with us moving forward.
Extremely bad Sales Manager
by Carl on 08/27/2021I called regarding a vehicle I was interested in and the sales manager agreed to my offer for this vehicle. Sales man helped initially because the car would need to be shipped from Colorado to Florida. The next morning I wire transferred… the only to later find out that the vehicle had been sold. I’m sure they have an answer as they always do, but this stressed me out to no end and not even an apology. They are always nice when they want your money There is no excuse for what they put me through. Watch yourselves with them every one.Hi Carl, we truly appreciate your honest feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (888) 918-4078 so we can discuss your experience further. We look forward to hearing from you.
JUST APOLOGIZE ALREADY!!! It is so simple to be smart.
Terrible Experience
by Eugene on 11/19/2020Went into the Greenwood Village location as a walk-in as I was in the neighborhood at other dealerships looking to purchase a used Lexus. I provided pretty specific guidelines for what I was looking for and then was paired with a sales… woman by the name of Addie, who looked at their inventory list to meet my specific budget. I advised her I was not looking to finance and wanted to purchase a vehicle in all cash. We went through a few options that didn't appeal to me and then found one that was close to my needs. However, the price point was above my budget and I advised them of such. She kept insisting that if I wanted a nice car that I would have to stretch my budget and kept trying to get me to finance the difference, even though I insisted I didn't want to finance at least 10 times. She then kept insisting that was the car I wanted even though I told her that while the car was ideal, the price point was too high. She then let out very clear and audible "ugh" like she was disgusted with how particular I was trying to be with my purchase. I let her know this was a big deal for me and that it wasn't a small amount of money. She then told me I was looking for a unicorn and that perhaps buying from a dealership wasn't suited for me but quickly added that she would never buy from a private deal. The pretentiousness was so thick in the air you could cut it with a butter knife. Any person serious about buying a car and spending a reasonable amount of money should be searching for a unicorn... At this point, it was just more condescending comments and gestures and I decided it was time to leave. Usually, I don't post reviews but this left such a bad taste in my mouth I felt I had no other option.Eugene, we're disappointed to hear of the negative experience you had at our location, but we appreciate you bringing this experience to our attention. If you are willing, please contact us at (888) 918-4078 so we can work towards a resolution. We look forward to hearing from you.
2018 Lexus LS500
by Our purchase on 11/19/2019updated 11/26/2019Best pricing in the western states, professional staff, excellent car.My First Lexus!
by JesJansen on 07/22/2019I recently purchased an IS300 from Kuni Lexus, and I cannot be happier! Mark Olegario and the rest of the staff made my entire sales experience one that I will remember for the rest of my life.Very helpful sales and pleasant experience
by AndrewL on 07/18/2019We went to Kuni for a Certified Preowned Vehicle, but it was sold before we get there. So we asked to test drive a few other models and the sales person was very helpful and courteous. We ended up spending about 3+ hours, inspected 4-5… different models and test drove 2 of their latest models while enjoying the pleasant atmosphere of Kuni Lexus of Greenwood Village. We did not make any purchase, but the sales person was not pushy and helped us with all of information we needed. The sales person was also very knowledgeable. Very recommended.Bait and switch
by Barry on 06/07/2019I became interested in a used 2018 Alfa Romero from Kuni's website a week or so ago. I started working with a salesperson and went in for a test drive earlier in the week. I very much liked the car and submitted a clear written offer in… an email to the salesperson. A few days later, I brought my current vehicle in to be assessed for a possible trade-in and discovered the Alfa's price had INCREASED by almost $4,000! I was shocked that I had not been notified of the price increase and found it coincidental that the price had increased the day I was going into the dealership to negotiate a deal. Buyer beware!Hello Barry and thank you for the feedback. When you came in for the AlfaRomeo we did make a market adjustment to the vehicle you were interested in and we did mention that to you when you arrived. We offered to honor the same price for you, that you had seen the day before but you made an offer thousands below that. I apologize that we were unable to accommodate your offer but it was far below the auction value or wholesale book value. We would like to help you if you have not purchased a vehicle yet. Please let us know if you would like to look at the Alfa Romeo again. Sincerely Chris Niera Pre-Owned Sales Manager
Great service and friendly staff
by KevinH7 on 06/05/2019I recently purchased a used car for my son. My entire experience with IDoo and the staff at Kuni were impeccable. They are very thorough, informative, and helpful when purchasing a car. Iâve been dealing with Kuni for almost 20 years and… they never miss a beat. I appreciate the consistency and professionalism.6 Months To RX
by Karen on 06/05/2019We worked with Kuni for over 6 months on turning in our old lease and making a future decision. Kuni was patient with us as we figured on what we wanted to do. Not pushy and very respondent. We are really happy with the RX we left inFrom front end to back of house TOP NOTCH
by Rglassen on 06/01/2019From AJ, who was excellent and so welcoming to my family and I from the second we walked in, to Anthony, the manager that helped structure our deal, to the prep and finance department, Kuni Lexus runs like a well oil machine. In addition to… the efficiency of our deal, the transparency provided by the Kuni team was greatly appreciated. I was truly given a behind the scenes perspective into how our deal was being handled, and this ensured that I knew we were getting the best eligible deal for our situation. This is our first Lexus and we hope it is one of many to come. Cheers to Kuni on a heck of a dealership, they even have a playroom!! (Probably what sealed the deal For us) and Thank you AJ!!!Purchase of new Lexus RX350
by 10 on 05/24/2019updated 05/31/2019Mark Olegario was my Kuni Lexus Salesperson who was very professional, knowledgeable about the RX350 and was a pleasure to work with.Purchase of new Lexus RX350
by 10 on 05/24/2019Mark Olegario was my Kuni Lexus Salesperson who was very professional, knowledgeable about the RX350 and was a pleasure to work with.Mark Olegario Was Phenomenal
by DanG on 05/11/2019Mark was extremely knowledgeable and helpful! The entire team I came into contact with at Kuni Lexus were amazing! Incredible facility, but most of all great products at reasonable prices. Would absolutely refer! (And have already)Fantastic service and follow up!
by evlasova on 05/02/2019updated 05/10/2019I bought a car from John Dean and he did a fantastic job with everything from start to finish, he answered all my questions and made sure I was happy with my car. I had a small problem that came up a week later with the used car I… purchased that was addressed quickly and without hassle. I really appreciated their professionalism in all departments, both sales and service. I highly recommend purchasing a car from them!Great service
by Cathy on 05/03/2019updated 05/10/2019We are from Washington and John and the entire team made the buying process very smooth and made sure we had everything we needed before we headed out of state. John has called several times to make sure we got home safely and to see how… I'm enjoying the car.Amazing service!
by Karimosaaa on 05/03/2019AJ really went above & beyond! Quickest car but Iâve ever seen!Love my new Lexus!
by Satisfied on 04/21/2019So happy with my new RX 350. Got the hybrid this time around and love it! Great gas mileage. Service at Kuni is the best. Kevin Alexander was an excellent and attentive sales manager who got us set with everything we needed. Very… happy.Car Buying Experience
by Bluebird on 04/20/2019Of all the car buying experiences Iâve had, buying from Kuni Lexus was the best of them all. From AJ in Sales, to the Finance team and everyone in Kuniâs dealership made for a pleasurable experience. I not only bought my vehicle, but… returned 3 days later to my a vehicle for my daughter from AJ.Great Personal Attention!!
by TKLANIER on 03/22/2019updated 03/28/2019From the moment we stepped into the store room we were greeted with kindness. Raymond was our sale person and he was out standing, he listened to our needs and didn't try to swayed us in different directions. Great follow thru and… follow-up after the deal was done!! I look forward to trade up in the future!!
About our dealership
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear we have not responded to your inquiry. When you have an opportunity, please reach out to us at (888) 918-4078 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
by Bill Lamphere on 12/29/2022