Ken Garff Ford Greeley
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Customer Reviews of Ken Garff Ford Greeley
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An experience of regret
by Nick on 12/02/2023I purchased my first electric truck. A 2023 Ford Lightning and I was beyond excited...until I had questions after the sale. During the purchase process I asked many questions about charging and maintenance for the truck. I was told that… since I purchased a Lariat I would get an additional home charger from Sunrun that would be able to charge the extended battery overnight. They said for me to wait a couple of days for them to send the information over to Sunrun and they would ship the charger. I asked about the mobile charging cord, that was in the truck when I test drove it, and they said they are included as a standard. The buying process wasnt too crazy because I knew what my finances looked like ahead of time but it took over 5 hours to complete after I decided on the truck and no one else was buying a car! I asked about the First Responder rebate from Ford and they said after I purchase the truck I needed to complete the papwerwork on Fords website and they would just send me a check. I took the truck home and found that the mobile charger wasnt in there. I called the salesman the next day and he later said it wasnt included with the truck but the larger charger would come to my house in a few days so I should just use the local fast chargers. The Electrify America chargers were very fast but the cost was 4 times my house electric rate. I purchased the truck on Thursday November 16th. I called Sunrun the next week and they said they hadnt received the information from Ford but they would start the process. They also told me it would be at least 4 weeks before I would get the charger. I called the dealership again and expressed my frustration that I have a new electric truck that I cant charge at home and the dealership said I could buy the mobile charger for $500. I also called the dealership because the truck had a 36% decrease in battery and I couldnt get more than 200 miles on a full charge. The Ford Pass app said there was a Customer Service Program issue with the battery. I took the truck into the dealership on Friday November 24th and the service advisor said it was a 10 hour job so they would need it overnight. I spoke to General Sales Manager Athina Sweigard and was frustrated about an $80,000 truck that has issues. After explaining I would need a vehicle to get to work they didnt have any available. Finally they were able to find a gas truck for me to use. I had also confirmed my qualification for the Ford rebate and they emailed me a certificate number and said to give the email to the dealership. Athina told me to email it to her and she would get it taken care of. She also said she would get me a mobile charger. They handed me a charger but when I got home there were no adapters to plug it into the house. I emailed Athina and still havent heard back about it. I hadnt heard anything for several days so on Tuesday November 28th I called and the service advisor said the technician was still diagnosing the issue and it takes a long time to do. I called Sunrun and they said they just received the information from the dealership but they didnt send over my phone number or email so I need to wait longer to get that confirmed, even though my address and name were correct. I still havent heard anything from Athina or the service advisor about any of my issues and it is Friday December 1st. I know customer service can be difficult but there hasnt been any customer service with this dealership. I wouldnt recommend this dealership to anyone. If Ford would let me return this truck and let me buy it from another dealership I would do it without hesitation.
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