Larry H. Miller Chrysler Dodge Jeep Ram 104th
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Customer Reviews of Larry H. Miller Chrysler Dodge Jeep Ram 104th
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The following reviews are more than two years old. They are not included in the overall rating.
252 reviews
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Warranty Repair Completed
by donnydark2003 on 04/27/2019My 2015 Jeep Compass Latitude hadxstalled due to electronic throttle control failure. Having arranged roadside assistance and extended warranty at time of purchase, I received a tow to bring my vehicle to the Larry H Miller dealership plus… a complimentary ride to a location where I had another vehicle available to borrow temporarily. The repairs were completed in a timely manner and the status was communicating via text messaging. Chris Keddington was extremely efficient, professional and customer friendly. That to Mr. Keddington and the fine staff at Larry H. Miller, I am going to purchase my next vehicle there. Thank you for the superb service from start to finish! My vehicle was purchased used because it had previously been a demo, although for me, I considered it new with less that 50 miles on it at time of purchase. -DMGreat service from Larry H Miller
by Cody_B_B on 04/25/2019We have been experiencing problems with the transmission on our 2015 Jeep Cherokee. Larry H Miller spent a lot of time diagnosing and pushed Jeep to replace the transmission.Hello, we are happy to assist your jeep in getting back on the road. Please reach out if you need anything else moving forward. - Brent Wood, General Manager
No pressure
by BAYOLANTE on 04/21/2019Purchased a Jeep Wrangler Unlimited JL from this dealership. Worked with Travis Towers throughout my visit there. Very pleasant experience and no pressure from him to purchase the vehicle. I recommend working with him for your next… vehicle.Thank you for the great review! Be sure to reach out if you ever need anything down the road. Enjoy your new Jeep! - Brent Wood, General Manager
2013 Challenger Service
by Pops9541 on 04/19/2019My service associate, Robbie Hatfield, was extremely helpful and efficient as well as cordial. He expedited the service of my car with as much speed as possible.Thank you for coming to see us! We hope to work with you again in the future. - Brent Wood, General Manager
Always a great service experience
by Lmh1221 on 04/19/2019I have always had a great service experience at this dealership. They have been thorough with work that needs to be done and always accurately quote me on how long it will take.Thank you for your support! Stop by and see us anytime! - Brent Wood, General Manager
Outrageous incompetence
by LucaPasca on 04/18/2019I had the worst experience ever at this dealership. None of their employees know what they are doing. General managers included. When I bought my RAM 1500 I noticed the gps and CarPlay werenât working right so I went back to the… dealership to get it sorted out. They told me that it would take about 6 weeks to get a radio shipped in. After 6 weeks I called and I was told they didnât have an order for a new radio for my truck so I placed another order. Another six weeks go by so I call back to see if they had news on my radio. Again, no order was placed! After that I called once a month for 6 months to make sure they had an order for my radio and every single time I was told that they could not find my order. Only after I posted bad reviews on them I finally get a call from I think he qualified himself as the manager at parts. Saying that he was sorry and he could help me fix this situation. I took my truck in 10 months after I bought it cause they finally had received my radio! It was supposed to be ready in a couple days instead it took them 5 weeks! 5 weeks! To install a radio!! I could not believe it! Then, after I was told the rental was going to be 0 cost to me, yes 0, my rental cost me about 300$. I donât think that is very fair to a customer that has bought 2 cars from them and is about to get two new ones! They do not deserve my business!Jeep Wrangler
by ToniS on 04/18/2019Check Engine Ligh!. Jeep was under warranty and Trevor did a great job of keeping us updated.Thank you for coming to see us! We are happy to know that you enjoyed your experience. Have a great day! - Brent Wood, General Manager
Great experience
by Monique1 on 04/18/2019Took my car in for an oil change , was greeted promptly, car was ready pretty fast , was treated well when I picked up the car tooThank you for coming to see us! It was a pleasure having you at the dealership. Stop by and see us at anytime! - Brent Wood, General Manager
Service check engine
by alicia___ on 04/18/2019I dropped my car off and everything was pretty seamless. Robbie gave me a call to let me know what was wrong with my check engine light and then told me the estimated time to pick it up. When picking it up the process was just as smooth.… Great experience!Alicia, we are happy to know that you enjoyed a seamless process. We hope that you will reach out if you ever need anything. - Brent Wood, General Manager
Oil change experience
by JeepOwner on 04/16/2019I took our Jeep for an oil change on a Saturday, when you are not allowed to schedule an appointment, it is first come first served. Third Jeep to arrive. Waited over 2 hours and went to check on the vehicle & found it sitting there. First… I was told it wasn't checked in, then after review they told me it was finished but they were not aware so didnt call me. I had other things to do so I left only to find that whoever's got in my Jeep left dirt on the driver's side carpet & greasy hand prints all over the hood. I called the shop & they said I could bring it back to be cleaned. Who has time to drive back over to the dealership to get the carpet & hood cleaned. Employees should respect others possessions & if they cause a mess, they should clean it up. Have respect for others. Always something with this dealers service center. Not good customer service!Hello, we would love to look into this issue for you. However, without any specific contact information we are unable to do so. Please give us a call so that we may provide you with further assistance. - Jon Campbell, Service Manager
Great service, great staff but I wish they weren't so overworked
by Chris on 04/15/2019I recently took my 2017 Chrysler 300 in for service. I figured I'd lump in a couple recall notices, a backup camera problem (warranty coverage! nice!), and an oil change. The service staff was fantastic - attentive and honest, and not… pushy. They did suggest an oil change package - they didn't pressure me while I thought about it. Ended up going with it anyway - I could do it myself cheaper, but who's got that kind of time? Thanks to the recall notices I was given a loaner for the duration of the work. I gotta say the Jeep Wrangler was really fun to drive. But back on topic: The loaner was in good shape and they didn't make a big deal out of the whole process. Did the walkaround, gave em all the necessary documentation, the porter made their copies, and came back with the keys. Off we went! (Just as a side note: I loved that the paperwork said "No Offroading!" before I even knew I was getting a Jeep. Perfect comedic timing.) I also appreciated how detailed their work notes were - separate items for everything they worked on, notes about each item was resolved, all that jazz. The backup camera problem took a while to get sorted out, but I'm not surprised - electrical systems are finickey and the problem only ever showed up on cold days in the first place. That's a tricky problem to solve. Drop off and pick up both took a bit longer than I was hoping, but in both cases the staff seemed like they had more work to do than they had time to do it, which seemed a little unfair to put them through. And despite how much work they had, they still returned my car to me washed and cleaned better than I usually do it myself. To be more blunt: The only downsides I experienced were kinda long waits. And given how hard literally everyone I saw was working, the problem wasn't the staff - the problem was not having enough staff for the workload. This isn't a knock on anyone at the dealer, but I'm not really a fan of Chrysler's customer service survey expectations - anything less than a 10 is failure? I mean I get that everyone does it (even with Lyft and Uber, anything less than perfect gets the drivers in trouble!) but it's really unreasonable. Pros: - Very professional staff - Only as much paperwork as necessary - Very fun loaner vehicle in good shape - Convenient operating hours - Quick turnaround on the repair work Cons: - Chrysler's anything-less-than-10-is-failing system means you can't provide useful feedback through official channels. - Management needs to hire another couple people! Conclusion: I'm really happy with how my car was taken care of and how I was treated, and I really wish they had a few more employees so these stellar people can breathe.Hello, thank you for reviewing your experience. It was a pleasure having you at the dealership. We are happy to hear that everything was able to work out and that you were satisfied with the loaner provided. We appreciated your patience and understanding as we work hard to make sure that you and your vehicle were well taken care of. We hope that you will reach out if you need anything else down the road. Have a great day! - Brent Wood, General Manager
Max at Larry H. Miller Jeep
by Max on 04/07/2019updated 04/15/2019My salesman, Max, went above and beyond to make sure I was satisfied. I will gladly refer him to others as well as I would buy from him again. Thank you.Thank you for coming to see us! We hope to work with you again down the road. - Brent Wood, General Manager
Awesome Customer Service
by C_M_BOBBETT on 04/14/2019Caine was our salesman! He greeted us with a smile and a firm handshake! He showed us exactly what we asked for. He didn't beat around the Bush or try to over sell us. THAT is what made up my mind to buy from Larry H Miller. We had a great… experience and we were able to be Caine's FIRST SALE!! We were super stoked for him. Not only did Caine do a great job if he didnt know the answer he tan around to find it. The other staff were warm and welcoming as well. The guy that we signed the paperwork with (I apologize I cant remember his name) was amazing. So friendly so thorough and did his best to get us every bang for our buck. The staff at Larry H Miller really do go above and beyond to get you what you ask for. Nothing makes me more angry than to go to a dealership and tell them I want X amount of vehicle at X amount budget and the 1st thing they show you is 20,000 over budget. They never once did this to ke at L.H.M Yhabk you all for the great experience. We purchased a 2018 Durango RT and we couldnt be more satisfied with the staff! They have an lifelong customer here and I already sent out referrals for others that may be looking. You wont be disappointed! Thank you for your outstanding Service and your value of my time and my hard earned dollar.Hello, thank you for leaving a review about your experience. We are thrilled to know that you are satisfied with one of our staff members. Please be sure to reach out if you ever need anything. Enjoy your new Durango! - Brent Wood, General Manager
Great experience!
by Jeepfam on 04/11/2019I was treated so incredibly well by Dennis, Tilo (?spl), and the whole team! I had been at another dealership who treated me terribly and tried pushing me into cars I didn't want, so my husband called Larry H Miller, set everything up over… the phone and I walked in to "what color do you want". I couldn't have been happier with Dennis, but then I sat with Tilo in finance. This is the first brand new car I've ever gotten and I beyond love it and loved Larry H Miller! We will absolutely be going back! They're even willing to help us find an older model for my husband to fix up!! Use these guys!!No stars at all
by Killingbe3 on 04/11/2019Took my 2001 Dodge Cummins 2500 for service and the truck came out worse than it was these people are incompetent. They couldn't fix it and still charged me an outrageous amount of money.Hello, it is unfortunate to see you are not satisfied with the service performed on your vehicle. I would appreciate the opportunity to speak with you directly about this issue. Please feel free to reach out to me so that I may be of assistance. - Jon Campbell, Service Manager
Great Service Department!
by JeepMan5 on 04/10/2019Got my son's 2015 Jeep Grand Cherokee serviced at Larry H Miller CDJR 104th and they did a great job! Service was quick and efficient. Staff was very friendly and respected my time. Will definitely be back!Thank you for stopping by. We are always happy to help one of our amazing customers. Feel free to reach out if you need anything else down the road. - Brent Wood, General Manager
2019 Jeep Grand Cherokee
by CHansen on 04/02/2019updated 04/09/2019Thank you for my beautiful 2019 Jeep Grand Cherokee with my preferred black/tan interior that is rare to find and all the bells and whistles I was looking for! Many thanks for all you did to make this transaction take place!Awesome
by Cclev11 on 04/04/2019Thank you so much guys for making this a smooth and easy process. Hunter was great to work with.Hello, thank you for coming in. It was a pleasure assisting you in your search for a new vehicle. Enjoy your new ride! - Brent Wood, General Manager
Terrible experience
by Rabea70s on 04/04/2019After buying or leasing car, no body answer any of my concerns they even hang up on me.2019 Jeep Grand Cherokee
by CHansen on 04/02/2019Thank you for my beautiful 2019 Jeep Grand Cherokee with my preferred black/tan interior that is rare to find and all the bells and whistles I was looking for! Many thanks for all you did to make this transaction take place!Thank you for coming in. Enjoy your new Jeep Grand Cherokee! - Brent Wood, General Manager
Disappointing.
by Llamas1706 on 04/01/2019My service was disappointing. A scheduled oil change and tire rotation took 3 hours. Then I had to return because I didn't get the multi point inspection report, they didn't do my 5 tire rotation, like I requested, and they also didn't wash… my jeep, which I asked for and was told I could receive.
About our dealership
Hello, thank you for leaving us a great review! It was a pleasure having you at the dealership. We are always happy to assist whenever you may need us. We look forward to seeing you again down the road. - Brent Wood, General Manager
by lhmdenverjeep on 04/29/2019