Larry H. Miller Chrysler Dodge Jeep Ram 104th
Customer Reviews of Larry H. Miller Chrysler Dodge Jeep Ram 104th
Review type:
Great experience buying, bad time with follow up
by J_Rod on 09/04/2019I was in a car accident and this dealership was able to help me purchase a new vehicle quickly and easily, however, when it came to getting my vehicle registered I was told I would be provided with an emissions test coupon and given the run… around in multiple voicemail boxes for 2 days before somebody thought to mention that they don't do emissions test coupon any anymore nor do they provide an alternative. Very disappointed with that lack of information when I called the first 10 times and could have gotten other plans in place much sooner.Great Customer Service
by StingGreyJL on 08/23/2019I purchased a Certified pre-owned 2018 Jeep Wrangler from Connor Hammond and couldn't be happier! With the prices and the amazing extended warranty. LHM took all my worries away with their amazing serviceThanks for coming to see us! We appreciate your review! Have a great day! - Brent Wood, General Manager
BLUE NOT WELCOME!
by JR on 08/17/2019Lied right to my face, and ran my credit before I gave my approval to do so.Very disappointed
by 3038620202 on 08/16/2019Financial guy led me to believe add one were paid for with reduced interest rate. Turns out he added 14 extra payments. I will let everyone I can to watch out for your dishonestyGreat Service and Advisor
by Jeep on 08/15/2019Had obscure noice towards back of Jeep, they diligently found the problem and worked with Chrysler to get it covered under my extended warranty. I have had many cars but this service center is by far the best I’ve usedThanks for coming to see us at the dealership! We appreciate your support. Have a great day! - Brent Wood, General Manager
Horrible Customer Service & Non-Responsive
by Yesenia on 08/14/2019I went in to the service and repair to fix my headlight. I had an appointment made for 7am. When I scheduled the appointment they failed to tell me that there was multiple Larry H Miller service centers located on 104th, so I initially… ended up going to wrong location. I arrived a few min (no more than 10) late to find another customer was scheduled with the same representative at the same time. People who arrived without appointment where seen before me. I waited an hour standing and the last to be seen. It was frustrating, but even more so being 7 months pregnant and not having anywhere to sit. After my rental was situated (I also came in for a recall) and my car was in the shop for 3 days because they did not have a piece that they needed. However, before I was able to schedule the appointment I was required to call the parts department to ensure they had the required pieces. It was then phone tag with the assigned associate in getting an update on my vehicle for 3 days. On the final day (day before 4th of July) I had no phone call , as promised the day before. I called and the service department kept allowing the phone to ring and left me on long holds without ever answering again. At one point I called and they answered the phone and left it off the hook. I could hear their conversations as I waited. The associate who promised me a call ended up being out that day and had I not called And eventually just came in, I would not have had my vehicle the holiday weekend. Extremely frustrating to originally go from being quoted $170 to over a $1000 for a repair, to be paired with such horrible customer service.Hello, thank you for reaching out. We are disappointed to see that you are not completely satisfied with our dealership. We want each customer to enjoy a comfortable dealership experience free from miscommunication. Please feel free to give me a call at your earliest convenience so that we may work towards improving your visit. - Jon Campbell, Service Manager
Max Hourieh at Larry Miller Car Dealership
by Ednunds on 08/04/2019I just bought a Jeep Grand Cherokee from Larry Miller car dealership on 104th Ave in Denver. Max Hourieh was my salesperson. He was so friendly and so helpful - never pushy like some sales people can be. I feel like I got a great vehicle… at a very fair price dealing with Max. He was great.Hello, we are thrilled to see that you enjoyed your recent visit to our dealership. Please let us know if you need anything else down the road. - Brent Wood, General Manager
Great Experience!
by Jeep1 on 07/29/2019I had an awesome experience at Larry H Miller CDJR 104th! The Customer Service was excellent and they valued my time and got me in and out quickly. Definitely recommend to all of my friends and family!Thanks for the wonderful review! We appreciate your positive recommendation! Should you need anything else, please let us know. - Brent Wood, General Manager
Friendly but did not fix the issue
by M on 07/27/2019I had a good experience interacting with my service agent. I brought my car in to fix a tire leak, they couldn’t find the issue. I ended up having to take my car to another dealership the next day, where they found the issue, which is why… I’m giving a 4 star rating.Thanks for bringing this to my attention. We will be sure to improve moving forward. Have a great day. - Brent Wood, General Manager
They could fix what no one else could
by trumpsfist on 07/18/2019updated 07/24/2019these guys really know there stuff at the jeep store. i'd been to other offroad shops for a misfire that wouldnt go away on my '99 tj 4.0l and they recommended that i replace my tires as the vibration was causing my misfire through my… manual transmission. i replaced my tires and like magic the misfire was gone. my tj only goes here now will recommend to othersmats and seat covers
by karen on 07/23/2019I called to inquire about selection and prices of seat covers and mats for my 2017 Jeep. I spoke to Susan Odelle and she was very helpful. She took the time to answer all of my questions and made some suggestions. I appreciate her help!… Thanks Susan. -KarenThank you for coming in! Have a great day! - Brent Wood, General Manager
Great experience, will return
by Great on 07/22/2019I had a warranty repair and a few codes cleared and the whole process from setting up the appointment to picking up the car was easy and pleasant. I will return next time I need work doneThank you for the wonderful review! Please be sure to let us know if you need anything else down the road. Have a great day! - Brent Wood, General Manager
Great Service Beginning to End!
by HappyCustomer on 07/20/2019Most people just like complaining; however I would like to praise this dealership. From the time I called into the Service Dept and talked with Susan to getting everything done. I was treated fairly, with respect even though I was… frustrated. I know they are really busy since when I call most of the time I have to wait on hold until my turn is reached; but I do not mind since they will spend the time with me and answer ALL my questions and NOT just hurry me along to answer the next call. Thanks for treating me with kindness and Thanks again Larry H. Miller Jeep on 104th!Thank you for your patience while you were waiting on the line. Please let us know if you need anything else. - Brent Wood, General Manager
Great Experience
by Attyplus on 07/18/2019Obviously a very professional sales staff. Working with Ira, Greg, and Ron was a pleasure, especially Ira who made the negotiating so easy.Thank you for the review! Come visit us again soon! - Brent Wood, General Manager
Jon Campbell too of the line!
by BigMike47 on 07/18/2019Jon Campbell the service manger was amazing to work with. I needed to fit my 2015 Dodge Durango in for an alignment and oil change last minute before my trip to California and sure enough Jon made it possible! My car was ready before I knew… it! 10/10 would recommend!Hello! We were happy to make sure your vehicle was taken care of. Come visit us again soon! - Brent Wood, General Manager
That was fast!!
by handybobandy on 07/18/2019My car was literally fixed on the drive as my recall was just a software update but my car was literally there long enough for my car to be written up before it was done! I think i was a special case but still. Talk about above and beyond!Thank you for coming to see us! We were happy to assist. Have a great day! - Brent Wood, General Manager
Gary Jakober is an animal
by Andrew on 07/17/2019Amazing service despite the slightly above average sales service. Gary was able to take care of my eco diesel promptly and the Eco Diesel technician was very knowledgeable when it comes to my Grand Cherokee.Hello! We are thrilled to see that Gary provided excellent service. Please be sure to reach out if you need anything else. - Brent Wood, General Manager
Great service with GJ Jakober
by R_Hawkins on 07/09/2019I had the pleasure of working with GJ on getting some things figured out on my pickup. Having some issues with the motor and transmission. He jumped right on it and took care of it within a couple of hours. Got it back to top notch shape.… Very friendly and professional and listened to what I had to say about my issues. Very happy I got in touch with him and had him deal with my issues. I’m definitely going back again if I ever need anything.Thank you for coming in! Have a great day! - Brent Wood, General Manager
Power ram test drive
by Cjh1669 on 06/11/2019Test drove a 2019 power wagon while waiting on oil change. Had to go inside and ask for a sales person. Sales person wasnât really involved in the process. Told him we needed to be a certain payment, he came in too high, told no… rebates exist for model, itâs too new. Found rebates at other dealer for the modelThank you for your interest in the 2019 Ram Power Wagon. It is unfortunate to see that we were not able to make something work for you while you were at our dealership. I would be more than happy to speak with you directly and address your questions and concerns regarding the pricing if the vehicle that you were interested. Please feel free to give me a call if I can be of further assistance. - Brent Wood, General Manager
Did a great job
by JCGriebel on 06/09/2019My van needed some minor work. Was so please either he way I was greeted & treated. It was a Friday morning and I was in and out in a short time and was charged way less than I had anticipated. Thank you Trevor for your professionalism &… Larry Miller Dodge.Thank you for coming to see us! Have a fantastic rest of your day! - Brent Wood, General Manager
Service
by RAS2019 on 06/02/2019Bought brand new vehicle from this dealership. Had car trouble after 38,000 miles. Service area was not able to determine issue and said it would be over $400 to diagnose, but if covered by warranty there would be no charge. Had extended… warranty, but was told it was not covered so I paid for the repair. Came home and looked at paperwork and the repair should have been covered. Called service and am waiting to get an answer. Feel like this dealer is ripping people off!
Hello, thank you for coming to see us. It is unfortunate to see that there was some confusion surrounding the emission test coupon. I would be more than happy to speak with you directly so that we can get this issue resolved. Please contact me at the dealership so that I may be of further assistance. - Brent Wood, General Manager
by Brent Wood on 09/06/2019