Larry H. Miller Chrysler Dodge Jeep Ram 104th
Customer Reviews of Larry H. Miller Chrysler Dodge Jeep Ram 104th
Review type:
Loved our salesperson!
by Luvmyjeep on 05/30/2019Tyler was great! Very helpful!Recall repair
by Bob on 05/29/2019Work was completed timely, good communication from staffHello, we are happy to see that you enjoyed your visit. We hope to work with you again in the future. - Brent Wood, General Manager
Great service
by Drycek84 on 05/27/2019I had a great experience at Larry H Miller. John was knowledgeable and very easy to work with. Never felt pressured I always felt like they wanted to get me into the right vehicleThank you for choosing our dealership. We appreciate your kind recommendation. We hope to work with you again in the future. Have a great day! - Brent Wood, General Manager
OIL
by OilChangeProblem on 05/25/2019I brought in my 2015 Renegade when my "low oil pressure" warning came on three ties in two days. Mike, the service manager, discovered that my vehicle only had about a quart of oil, with no sign of burning or leaking. My car had been… serviced at the dealership in November of 2018, and the oil change interval message had been incorrectly set for 365 days or 10,000 miles after I had complained about it not being reset at all. I had missed my correct oil change interval, and I know I bear some responsibility for the error (watching my mileage) I rely on techs resetting the light correctly. Also, based on my November and now May experiences with one tech in particular, I suspect that my oil change in November may not have been done correctly. I rely on my dealership for service, and cannot risk damage to my vehicle. Again, Mike was excellent, attentive, and patient - but whomever serviced my oil change in November is suspect. I am considering finding a different dealership for service of my Renegade.Busy dealership but excellent service
by Momofthree on 05/22/2019Took my Jeep Wrangler in for a recall repair. Took me 2 months to get the service completed. This is a busy dealership but I was impressed how quickly the turnaround was. Excellent customer serviceHello there and thanks for that positive review! It was great working with you. We hope to see you again soon if there’s anything else that we can do for you! - Brent Wood, General Manager
25K maintanence
by Sluggo119 on 05/19/2019Mike in Service attended to me in a timely, efficient and professional manner, navigating through my inquiries, along with, Request for Quotes for upcoming maintenece & new set of tires for comparison shopping.Thank you for coming to see us! We hope to work with you again in the future - Brent Wood, General Manager
Jeep repair for jeep
by Brendis18 on 05/15/2019Chris was very professional, helpful answered all my questions did an amazing job. And very kind!Thank you for taking the time to leave us a review! Stop by and see us if you need anything else. Have a great day! - Brent Wood, General Manager
Great service department
by NickJ on 05/14/2019Gj is the man! I Wouldn’t take my truck to anybody els. Highly recommend this service department for any service!Hello Nick, thank you for taking the time to review our dealership. We appreciate your support. Please let us know if you need anything else moving forward. - Brent Wood, General Manager
Service Review
by Nevada1 on 05/14/2019The service we received was good and friendly but felt deceived by the information given us on the phone when we called to make an appointment for an oil change. We were told we could just come in, didn't need an appointment, that we… wouldn't have to wait too long. Three hours later and 20 miles from home isn't acceptable. We would have been happy to make an appointment.Hello, It’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns please give me a call and I’d be happy to assist. I hope to work with you again in the future. - Jon Campbell, Service Manager
Worst Service Ever - Never Returning
by excustomer on 05/07/2019updated 05/14/2019It's amazing to me that their service has not improved even after so many customers have expressed their dissatisfaction. I'm one of those customers. I bought a three oil change package, and after completing my second one, I doubt I'll be… coming back for the third. It's paid for already, but far from worth it. Wait times are always longer than estimated, and I'm asked questions that they themselves can answer. "So, you have the 2007 dodge, right?" No, dude, you literally just stepped out of my car... I won't waste more time here since it doesn't seem like they care anyways.Service Dept
by TD on 05/13/2019Service performed as completed on time.Thank you for stopping by! We hope to work with you again in the future.- Brent Wood, General Manager
Always Faithful
by Makarai on 05/12/2019Not only do the staff do an amazing job on muy vehicles for basic maintenance, but they also take care of specialty projects I bring them. They maintain our fleet of dodge brand cruisers with the best of them.Thank you for your support! Stop by and see us if you need anything else. Have a great day! - Brent Wood, General Manager
Ram dealer submits bare minimum, passes test
by Slackcountry on 05/07/2019Came in to get my transmission flushed after it was recommended 20k miles ago. I found the service staff courteous and reasonably accommodating when I asked to see the oil that came out. That said, the whole process of getting service seems… intentionally convoluted and tight-lipped. If you know what to ask you can get the information you want. If not, good luck getting insight into why your car needed a transmission flush early, how the fluid looked when it came out, and what services your vehicle may need next. Also, minus a star for requiring $150 for resetting useless tpms sensors, institutionally designed to rip off the consumer with the bare minimum of effort, and no outside recourse. I would not use this dealer if it wasn't the only ram van service location available. Hooray for monopolies.Thank you for taking the time to bring this to my attention. We want all of our customers to be satisfied with the service they receive from our highly trained technicians. I would be more than happy to speak with you directly about your concerns. Please feel free to reach out to me directly so that I may provide additional insight. Have a great day and I hope to hear from you soon. - Jon Campbell, Service Manager
Service
by Osoria98 on 05/07/2019I wasn't too happy that I showed up for my appointment and left three hours later. Initially I was told I'd be out in about an hour and a half but they ended up taking longer. When I had called in to schedule my appointment I also mentioned… that my car was having issues and asked if that could be taken care of as well and I was told yes, well when I showed up I was told I had to schedule a separate appointment for the other issue. It's upsetting when you're told one thing on the phone and another in person.Hello, it’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns please give me a call and I’d be happy to assist. I hope to work with you again in the future. - Jon Campbell, Service Manage
Great sales experience!
by mkear on 05/06/2019We had a great sales experience with LHM Jeep, the sales people were very knowledgeable and professional.Hello, thank you for coming to see us! It was a pleasure having you at the dealership. Have a great day and enjoy your new ride! - Brent Wood, General Manager
Ticking
by Dale on 04/29/2019updated 05/06/2019Great experience - engine ticking was quickly and accurately diagnosed and service performed within two days of my initially stopping by for an opinion on the noise. All personnel encountered were friendly and professional. I couldn't have… asked for a more pleasant experience.Problems and promises
by COproud23 on 05/02/2019I spoke with a new service receptionist who told me that I would have a regular service. Warranty worked, tow covered up to 100, rental paid for 35 per day, one day fix. For there most part Sonia was right! Robert on the other-hand made it… difficult at every turn. Telling me my warranty might not work, and I should pay 830 dollars up front. Rentals are not "courtesy" and it will take extra time to convince the warranty to work. Bad news for Robert, I work with insurance in my own job and they were who I called first before speaking with him every time. They had a claim already and simply didn't bill it yet. Sounds like double dipping. They charged me my rental $250 for 2 days in the only car they had, an old van. Then failed to run it against the warranty when according to this unnamed rental company, he has access to bill anytime. The tow up the street one block from the tow company Robbie recommended charged 140 dollars. Everyone at LHMiller was wonderful. Except Robbie whom I always seemed to know more about my car and claim than him. He gets a 0. The rest of the company should not be held liable for one poor employees performance. I promised I would give a 5 star review because I follow through. I hope you are this Robbie.Thank you for your feedback regarding your experience. Your input is extremely valuable to our operation. We will continue to improve in order to provide an all around positive service experience. Have a great rest of your day! - Brent Wood, General Manager
Awesome.
by Lauradenver1 on 05/02/2019Very greatful of the urber back home and then to pick up my jeep after the work was done.only have one car in the household is not easy and greg made it easy thank you.Thank you for coming to see us! We were happy to provide the accommodations. Should you need anything else moving forward, please let us know. Have a great day! - Brent Wood, General Manager
4/26 Visit
by Cktracy11 on 04/29/2019Ray and Cain are both super friendly and dedicated sales people. They were both clearly committed to ensuing I had a positive experience, which âluckily for meâended in lease agreement :) I felt they were transparent and honest, which… is a refreshing change vs other dealerships.Thank you for stopping by! We hope to work with you again down the road.- Brent Wood, General Manager
Recall repairs
by Musselcarlover on 04/29/2019I have been very impressed with the service department scheduling and completing my recall repairs on my Charger. Because I had to wait for my repairs at the dealership the service department bumped me up so that I could be on my way sooner… then later in the day.Hello! It was a pleasure having you at the dealership. Have a great rest of your day! - Brent Wood, General Manager
Excellent service!
by Kavi123 on 04/29/2019I was going in for a long distance drive and walked in for the service. The Service team was very efficient and prompt.Hello! We are thrilled to see that you enjoyed your visit to our dealership! We hope to work with you again down the road. - Brent Wood, General Manager
Thank you for your kind words. Stop by and see us anytime! - Brent Wood, General Manager
by Brent Wood on 05/30/2019