Larry H. Miller Chrysler Dodge Jeep Ram 104th
Customer Reviews of Larry H. Miller Chrysler Dodge Jeep Ram 104th
Review type:
Maintenance oil change
by Steven_Sickels on 04/15/2015updated 04/29/2015The service personnel were very helpful and got me in and out very quickly. The only thing that I didn't like was that when I got the reminder to call in for my oil change (It's about that time...), I was told I couldn't be seen for 3… weeks. I get nervous going 3 weeks past my oil change date, even though I was under the mileage...Amazing Experience!!!
by Jennklein on 04/14/2015updated 04/25/2015This was an amazing experience!! From the receptionist to the salesman Dennis Haubert, to finance this was definitely one of the best experiences we've ever had at a car dealership!!!Thank you for taking the time to leave a review! We're glad to hear you were in good hands with Dennis Haubert and that you had a great experience! Best Wishes, Brent Wood, General Manager
Great Customer Service
by Jeeplover23 on 04/08/2015I bought a brand new vehicle and a few miles after I left the dealership in my new vehicle, the accelerator stop working and the car came to a complete stop and would not turn back on. I immediately called the dealership and my salesman… didn't question me nor try to solve the problem over the phone, he instead said he was on his way to me to see what may be wrong. When he reached me he wasn't able to get the car started again either so he called a tow truck to tow my vehicle back to the dealership and in the meantime he escorted me in his vehicle back to the dealership as well. Once at the dealership, I was so upset at the fact that a brand new vehicle could die just minutes into me owning it that I told them I didn't care what was wrong with the car or if they could fix it because I wouldn't want that car back ever and they had better come up with a solution. My salesman did just that, he promised to find me an exact match to the car I just bought and we would shred the old paperwork and sign all new paperwork. He put me in another vehicle immediately just so I could go about my day for however long it would take him to find my exact vehicle match. He not only found the exact match to my previously purchased vehicle in just 1 day, but he also drove this new car to my home along with the new paperwork to sign so that i wasn't inconvenienced.Thank you for taking a moment of your time to share some truly great feedback, and for leaving us a review! We're glad that you had a great experience with our store. Best Wishes, Brent Wood, General Manager
Cherokee service
by Gert1972 on 03/27/2015updated 04/06/2015i was able to get a couple of the service items completed for less cost at another location. Ie the differential fluids were done 50% cheaper.We appreciate you taking the time to provide us with some valuable feedback! We hope to see you again in the future! Best Wishes, Brent Wood, General Manager
repars
by dadgrandpee on 03/28/2015Louis ruggiero. did a great job.dont know if other service advisors are like Louis but if they are you have a great staff. thank you Louis.Thank you for taking the time to leave us a review! We're glad that you had a great experience with our service department. I will be sure to share this message with Louis. Best Wishes, Brent Bunkall, General Manager
Very professional experience
by happyjeep2015 on 03/20/2015Great buying experience the salesperson I worked with was professional and an expert on the jeep I decided and did buyCongratulations on the purchase of your new Jeep! You're going to love it. Thank you for taking the time to leave us a review. We hope to see you again in the future, whether it be for your next vehicle or any maintenance your Jeep may need. Best Wishes, Brent Wood, General Manager
class and professionalism
by bggnz on 03/20/2015my sales person was named Ivan, he was extremely helpful and enthusiastic, when he couldn't answer a question I had he quickly found the answer for me. I enjoyed his low pressure approach. and easy to talk to, Ivan is the reason I purchased… from Larry Miller, I had a bad experience with Larry Miller many years ago, and was dead set on not buying from this dealership ever again, Ivan erased the bad experience I had.Thank you for taking the time to leave us a review! Congratulations on the purchase of your vehicle! I will be sure to pass this message along to Ivan. We're glad you had a great experience! Best Wishes, Brent Wood, General Manager
Brawner
by TrailHawk2015 on 03/11/2015Our experience at Larry H Miller was very pleasant. Our salesman Ivan was helpful, knowledgeable, and very nice to work with.Thank you for the review! We're glad you had a pleasant experience. I will be sure to pass this message along to Ivan. We hope to see you again in the future! Best Wishes, Brent Wood, General Manager
Do Not Do It
by MelissaEllen on 03/10/2015My entire experience with Larry H. Miller and Chrysler was absurd. There are expectations that should be met by an Auto Dealer when a customer is handling their product that has the potential to cause harm to a life. I would strongly… advise against anyone thinking about giving these people your business. They are absolutely shameful.Hi Melissa, We are sorry to hear that you are unhappy with your experience at our store. We would like to make as many happy customers as possible, so we're continuously looking for ways to improve the customer experience. If you would like to discuss, please feel free to reach out to me at 888-929-2915. Best Wishes, Brent Wood, General Manager
Great car buying experience!
by Ttanman on 02/23/2015updated 03/05/2015A car buying experience with no hype, and no high pressure! Our sales guide Tim and the sales mgr Mike were awesome! I can't think of any other auto buying experience that was more casual or comfortable! Great job guys!We appreciate the feedback. We're glad you had a great car-buying experience! I will be sure to share this message with the team. We hope we can serve you again in the future! Best Wishes, Brent Wood, General Manager
Quick Oil Change
by crwfrdjr on 02/26/2015I had my 3yr old with me at the time of appointment. The service department made an extra effort to quickly finish the work on my Jeep and get me back on the road. They even gave my Jeep a wash. Most unexpected and much appreciated!Thank you for taking the time to share some feedback about your visit with our service department. We are glad to hear you were satisfied with your experience! We hope you can continue to trust us for all of your Jeep's maintenance needs! Best Wishes, Brent Wood, General Manager
Louis is the best!
by Jaimie2020 on 02/07/2015updated 02/20/2015Louis in service is by far the best representative of perfect service!!!Hi Jaimie, Thank you for taking the time to leave us a review! We're glad that you had a great experience. I will be sure to pass this message along to Louis. Best Wishes, Brent Wood, General Manager
getting the part in
by glendapullum on 02/18/2015great service and received the part in a fast and timely mannerHi Glenda, Thank you for taking the time to leave us a review! We're glad that you had a great experience with our dealership. Best Wishes, Brent Wood, General Manager
Very Poor Service
by roadduck on 01/28/2015Being an electrical contractor I have a number of Chrysler products. Having serviced all my vehicles at the previous PRO dealership since 2000 with no problems. My last two visits with the Miller dealership has been a nightmare. Three… and a half hours for an oil change, with an appointment. Front breaks installed but make excessive noise. Dealer states they are fine. I could go on, what's the point. Operationally this reminds me of the old Northglenn Dodge. It will be interesting to see if the Miller acquisition will be able to maintain the 5 star rating that Pro had.We are sorry to hear that you are unhappy with your experience at our store. We would like to make as many happy customers as possible, so we're continuously looking for ways to improve the customer experience. If you would like to discuss, please feel free to reach out to me at 888-929-2915. Best Wishes, Brent Wood, General Manager
Awful service and maintenance department
by Jasonv777 on 01/28/20152014 Dodge Ram Larimie, 16000miles. I did not buy here, and I'm great fun for that. I have had my vehicle in twice for service, once for warranty on a window regulator, and once for regular maintenance. When I was in for the window… regulator, I called ahead for an appointment, brought it in on the day, they had it all day, only to call at the end of the day and say they didn't have the part, so I had to bring in again, another day waisted. Then they scratched the tint on the window, and [non-permissible content removed] running the vehicles though the wash changed my channels in the radio, I'm sure they were blasting the system. Ok, perhaps an isolated incident, and after all the window was fixed. Decided to bring in the truck for maintenance, especially because they could do the tire rotation, most grease monkeys can't because the truck is so heavy. Called ahead, they said no appointment necessary because it's "express" . Took it in a few days later, was not notified there was a nearly 3 hour wait, or else I would have left right there. Finally got the truck back, drove off, and then noticed that the tires weren't rotated, there happened to be some pink paint on the treads in the rear passenger tire. Oh yeah, and [non-permissible content removed] changed the radio again. Called back, put on endless hold. Called the service manager, no call back either. Checked their reviews...no wonder, they're horrible. Stole my money and waisted my time, don't bother. Be warned!Hi Jason, We are sorry to hear that you are unhappy with your experience at our store. We would like to make as many happy customers as possible, so we're continuously looking for ways to improve the customer experience. If you would like to discuss, please feel free to reach out to me at 888-929-2915. Best Wishes, Brent Wood, General Manager
Ram 1500 Quad cab
by DLA12345 on 01/26/2015Purchased 2015 Ram 1500 and everything went fineWe appreciate you taking the time to leave a review. Congratulations on the purchase of your new 2015 Ram 1500. We hope to see you again in the future for all of your vehicle buying and service needs. Best Wishes, Brent Wood, General Manager
Loved buying our mini-van!
by Bergner on 01/22/2015We recently bought a mini-van through Larry Miller and had a great experience. Dennis work with us as we changed our mind multiple times! He was very patient through buying the car and then explaining all of its features.Thank you for taking the time to share you experience with our store! Congratulations on your new vehicle purchase. I will be sure to pass along the message to Dennis. We hope to see you again soon! Best Wishes, Brent Wood, General Manager
Service Review
by jb43 on 01/09/2015Would have given them a 5 star rating however they broke my glove box while checking the cabin filter. They immediately reported this to me and have scheduled replacement of the component. It does require a 2nd visit to have it replaced… which is why I gave a 4 out of 5 ratingThank you for leaving this review and our apologies for any inconveniences that may have happened during your visit. We hope everything has worked out with your glove box and we hope to see you again in the future.
Great sales team
by glendapullum on 01/07/2015Bayou,Tilo,Breyona,and Mike were all a great team to work withWe appreciate you taking the time to share your positive experience at our dealership. Our main goal is to provide our guests with the best possible experience, and feedback like yours lets us know how well were doing. I will be sure to share your kind words with the team! Best Wishes, Brent Wood, General Manager
Service Department
by jhowieson on 09/08/2014updated 09/24/2014I did not know at the time I went to the dealership that an appointment was needed to have the oil changed. I thought that they had quick lube service like they did when it was Pro Chrysler Jeep Dodge. I did eventually make an appointment… and had the service done.We appreciate you taking the time to leave us a review! We're glad that you were able to have your maintenance done quickly. Best Wishes, Brent Wood, General Manager
Ram 1500
by TP2RAM on 09/19/2014Everything went pretty good except I believe Josh said that you may have to to a rear end alignment and there is no such thing as that the mechanic that went for a test ride with me is the young man who informed me of this so maybe Josh… mixed up the wording on this is what the service receptionist said but that service is $99.00 + Tax and I feel that this is a misrepresentation and also made me feel like I was being Lied to to charge me for something I did not need and just cause I am a women to try and Take advantage other than that I really am happy with all the new staff and owners and I look forward to doing future business in my services on my trucks as well as buying another vehicle have a blessed day and create an amazing day.Thank you for taking the time to leave us a review! We're glad that you had a great experience with our service department. Best Wishes, Brent Wood, General Manager
Thank you for taking the time to leave a review! We appreciate your honest feedback. Best Wishes, Brent Wood, General Manger
by saxtonh on 12/21/2015