Mercedes-Benz Of Denver
Customer Reviews of Mercedes-Benz Of Denver
Review type:
Drew
Drew
by Tobirama on 07/23/2025Drew made this easy for me this was my first time buying a car on my own and it was a wonderful experienceWe're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Ms Dorothy Walter
by Mercedes70 on 07/08/2025updated 07/14/2025The sales group could not have been kinder, or more efficient. Made buying a car painless as it can be.We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Mercedes denver on Colorado blvd. . . . excellent customer service
by Kate a. on 07/12/2025From the time I walked in the showroom, they were extremely helpful, no pressure, easy to talk with and went above and beyond my expectations. I had no intention of buying a car, and VOILA!! I am so happy I took a detour and went in, on… my way to the Lexus dealer!! Matt in sales was super helpful, took the time to show me everything. I would highly recommend this dealership. And Jonathan in financial was amazing!!! They have a winning crew there and I’m delighted with my new car . . . It’s a beauty!!! Thank you, thank you!!Hi Kate, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales with Niki at Mercedes
by Bridget V on 07/07/2025Niki was my leading sales person at Mercedes Benz of Denver and the process was wonderful. I would recommend her to anyone looking for a new Mercedes in the Denver area. She was friendly, knowledgeable, and it was a wonderful experience.Bridget, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Great Experience
by Susie H on 07/07/2025Buying a car isn't always fun, but with Joey Bernat, it was a great experience! He knows what he's talking about, smart and kind. He had my best interest in mind and wasn't trying to sell me something I didn't need or want. Johnathan… Swanson in finance, was super helpful and professional. And I met Emily Caldwell, general manager, and she was invested in making sure I was a happy customer. Highly recommend! If you go, ask for Joey Bernat! You won't be disappointedSusie, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Absolutely terrible customer service...AVOID
by Megan on 06/24/2025If you can, AVOID this dealership at all costs. They are not trustworthy and have zero idea what Benz customer service looks like. We have begun both buying our cars and having them serviced at Mercedes Benz of Littleton - more than 30… minutes out of our way to not deal with the staff here. Unfortunately, we had a flat tire and this was the only solution to get it replaced. Apparently, we had to work around the service advisor's day off and when I asked to speak with her manager Nathan, he refused to call me back and had his assistant manager call me instead because he was going to leave town the next day. I asked again to speak with the service manager and was refused again. 72 hours later, our car with the replaced flat and another tire that they forced us to buy was ready. Picked up the car and will absolutely never give this dealership another dollar of our business. Stay away if you can - Littleton has AMAZING customer service - the reason we stay with the Mercedes Benz brand. The difference is really night and day.Megan, Our General Manager would like the opportunity to address your concerns regarding your service experiences. Please reach out to her directly at (303) 953-4581 when you have a chance. Thank you for reaching out to us.
Thank you for sharing your feedback. While we regret that your experience with us did not meet your expectations, I do want to clarify a few important details. Your vehicle arrived with a blown tire, and at drop-off, you authorized the replacement of both tires. As our advisor explained, Mercedes-Benz guidelines do not allow the installation of a single new tire alongside one that is significantly worn (in this case, beyond the 3/32” threshold), as this can cause damage to the drivetrain. The additional tire was special-ordered based on this authorization. When it was later confirmed that your tire protection policy would only cover one tire, our team paused the alignment and diagnostic services—both of which had also been approved but not yet performed—to help minimize your costs. However, the tires were already ordered and could not be returned. Despite the frustration that followed, our intent was always to follow manufacturer safety standards and keep your vehicle operating properly. While I understand this situation was inconvenient, particularly given the emergency nature of your visit, our team acted transparently and with your safety in mind. We’re always open to conversation and committed to improving where we can. Should you wish to discuss this further, I’m available directly at the dealership.
A Dealer Worthy of the Mercedes-Benz Brand
by W. D. Walls on 05/18/2025Just purchased the second Mercedes-Benz vehicle from this dealer and from the same salesman, Mark McGinnis. The purchase experience was so good with the first transaction that I sought him out on this recent one. As anticipated it was a… good experience yet again. Previous to my buying vehicles from this Dealer, I'd had my Mercedes-Benz's serviced there and always had a very good experience. I highly recommend Mercedes-Benz of Denver for both their sales and service departments.W. D., we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Purchased my E53 AMG from John!
by Nibras Masri on 05/09/2025Purchased my E53 AMG from John at Mercedes Benz Denver! He was an absolute pleasure to work with. He helped every single step of the way to help me find the exact car and features i needed, and even went above and beyond with explaining how… to use everything before taking it off the lot! I am so happy with this purchase and i recommend anybody trying to make a Mercedes your next purchase to ask for him to help! Thank you so much for the great experience!Nibras, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Sales
by cjohlfs on 05/02/2025Griffin was a very professional and informative person to work with. He was also kind and quick to join our humor. He offered to and then delivered my car to my workplace as I was having difficulty with time to pick it up. I highly… recommend Mercedes Benz or Denver and Griffin as a sales associate.We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Vehicle purchase
by Andymac on 04/09/2025Matt was awesome to do business with. He did everything I asked and was very helpful. Vehicle was exactly as he portrayed it.Andy, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Excellent Experience
by Tasnim A. on 04/06/2025I had a fantastic experience! Griffin was my primary contact throughout the sales process and I cannot thank him enough for the wonderful assistance he provided me. Griffin was attentive to all of my questions and patient when teaching me… how to navigate the technology of the car as well as setup the app and so forth. I would highly recommend this dealership and Griffin’s assistance!Hi Tasnim, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Buena elección
by Rosario on 03/12/2025updated 03/19/2025Súper buena atención y dedicación al clienteHi there, we're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
New Car was Low on Air Pressure
by Roberto on 03/17/2025I had just left the dealership and was less than five miles away when the warning light comes on for low tire pressure. I turn around and go back to dealership and was met with excellent service! I was in and out quickly (which I… appreciated greatly as I was exhausted).Roberto, thank you for sharing your positive experience! We hope to see you soon!
Leased a 2025 C Class
by Denver2025 on 03/12/2025I turned in my leased 2022 C Class in order to lease a 2025 C Class. It is graphite grey, a gorgeous color which is actually dark brown with grey speckles. The interior is sienna tan. I was very specific in my color and option choices.… Sales staff located one ready for transit in Maryland port. The car arrived in Denver one week later. All surprises were good surprises. The lease payments were so reasonable I purchased the 10K/20K services too. I returned to lease again from this dealership because it greatly rewards loyalty. I will be back in 2028 to lease another C Class for sure.Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Buyer
by Confidence on 03/15/2025Seamless buying experience. Superior customer serviceHi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
OUTSTANDING
by Gonzo12 on 03/02/2025General manager Emily Caldwell is outstanding. Professional, reasonable, and above all knows how to treat people. If it wasn't for her I would have left the Mercedes brand.Hi, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!
Great Experience!
by Kimberlee on 02/22/2025Everything with my new car purchase with Mercedes of Denver was top notch. Matt was a pleasure to work with and was patient with my many questions and fully explained things so I felt very comfortable. Easiest time with the Finance… Manager. Overall just a great experience!Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!
Very happy and efficient experience
by GPrater on 02/16/2025We went to Mercedes-Benz of Denver to look at a 2023 Kia Telluride. We were immediately greeted at the door and taken care of. Tony was absolutely wonderful! He represents the dealership incredibly well and provided a very pleasant, fun,… and efficient experience for us. There was no fluff involved, very honest and straightforward, which made the sale go smoothly. The trade in process was grade-A. They made it incredibly easy for us and were very fair! Couldn't have asked for a better team to work with. We appreciate him and the dealership for their assistance in buying a new car.Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!
Bought a used car
by Kristian on 02/14/2025The entire process was streamlined and to the point which I greatly appreciate. However when we went to pick up the car and finish paperwork. Our original salesman didn’t communicate what was going on and everything was disorganized at… first. Once we got everything lined back out it was smooth.Hello, thank you for taking the time to tell us how we are doing. If there's anything else we can do for you, please let us know; we'll be happy to assist!
A 1 service
by The Davester on 02/07/2025updated 02/14/2025Very easy to get We were kept up to date on the service and suggested service.Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
New Lease Purchase
by Cydnee Page on 01/12/2025updated 01/21/2025Hands down the best experience I have had at a dealership. They were honest about the process from the start. I would highly recommend this dealership!Hi Cydnee, thank you for taking the time to leave a review for us at Mercedes-Benz of Denver. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
by Katie Witt on 07/24/2025