Phil Long Kia
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Customer Reviews of Phil Long Kia
Review type:
Awesome
by Carol V. on 08/26/2023
John Parris in sales went above and beyond for me, helping to make the process painless. They have a great selection to choose from and I’m very happy with my new car!
62 reviews
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Awesome
by Carol V. on 08/26/2023John Parris in sales went above and beyond for me, helping to make the process painless. They have a great selection to choose from and I’m very happy with my new car!service
by Service on 08/25/2023Travis did a great job keeping me up to date on everythingSuper Friendly
by Newb719 on 07/12/2023Quick fix for simple recall and then did thorough inspection with video summary.Easiest time buying a new car ever!
by sherry carr on 07/03/2023I had great service when I bought my new Kia Seltos Phil Long Kia. My salesman, Andy, made sure I was aware of all the options and showed me how to use them on the test drive. My trade in value was fair even with some hail damage. I… wait time was not too long at all, (we did not finance, but paid cash) so that helped as well. After the purchase, I had another personal "walk-through" and all my questions were answered!scheduled maintenance
by william on 05/18/2023visited a work friendly environment.Phil long Kia
by 1234567 on 05/05/2023Took way to long for update on car system software. And gave me a money making quote on things that are supposedly wrong with car. My wipers were just replaced yes they will squeeze on dry windshield. Brake fluid is low because brake pads… are worn, but you don’t tip it off, Or it overflows when you replace pads.one filter did need replaced the other had a lot of life. 65.00 for shop fees is terribly high. We had our own truck shop for several year. I did like how you bring your vehicle in for one thing and you drum up 1000 other things. That are wrong.Thank you for your input! We at Phil Long are working hard to give our customers the best prices, selection, and service. We will continue to keep your feedback in mind as we move forward!
Great job!
by Stefanie on 04/27/2023What I appreciate most about KIA's service department is that they not only complete the service that I made the appointment for, but they also do an overall check of the car to make sure all parts are in working order. In addition, they… send me a video of the work they are completing and ask if I want to take care of any issues they may have found.Hi Stefanie, thank you so much for your positive comments about Phil Long Kia!
KIA
by TMBVIRTUE on 04/23/2023I took my 2022 Kia Telluride to this dealership for 24,000-mile service, the same dealership that I purchased this vehicle from brand new in February 2022. I was told at my last oil change that I have a maintenance and service plan. I have… no record of either of these plans, so I asked the service technician what the differences between the plans were and also what specifically do both plans cover. None of the service technicians could directly answer my questions. The service technician, Steve, told me to call Finance as he did not see a service agreement in my profile. I ended up paying $81.00 for an air filter and cabin filter (I was also told no military discount as the filters were already discounted). I was told a manager would contact me, but no one has. I have also called and left voicemails for the Service Manager and Finance team. Very poor customer service and follow up.We are disappointed to learn of your experience here but will take this opportunity to improve. We truly appreciate your honest review and hope to be of service to you again in the future when you'll have a more positive experience. Thank you. - Phil Long
New Management
by boathoff on 04/19/2023Had a great experience here under the new management. The service manager, Greg, has plenty of experience, and I am looking forward to working with him.Hi Boathoff! We're so happy we were able to help you out!
Maintenance
by Latinmom45 on 03/22/2023Love taking my Kia and Jeep to the service area. They are always polite and professional. My favorite employee is Natalia. If you go you should go see her. She is always on point.Thank you for the high star rating!
2020 Kia Telluride Service
by B_Bushen0225 on 01/28/2023My telly was a tad overdue for some services along with a few recalls that recently came out. I had some issues with what I thought was the starter or battery, and also needed an oil change, among a few other things as it just crossed the… 87,000 mile range. Everything was exceptional from beginning to end. I was prepared to leave it there a few days, but got an estimate the same day and videos sent on the inspection and service. I do need a serpentine belt I approved on my estimate, but was not in stock at the time and not charged for this service. I also had a small tear on front plastic bumper plate due to some bad road work in the area, and was very surprised it had been repaired at no charge! I will definitely be coming back to this service department for maintenance on my vehicle as long as I own it.We appreciate your positive review about your recent experience with us!
Friendly and helpful service department Pure Excellence!
by Elena C on 01/26/2023The staff at Phil Long KIA are an amazing group!Elena, thank you for your kind words and this wonderful review!
Highly satisfied and excellent customer service
by Jozhemp on 01/23/2023I received excellent customer service I believe his name was Kevin from start to finish. He explained everything in detail. He was patient and made sure I understood what I was paying for. As far as the work, excellent. My car is running… excellent. Please note! I had taken my car to another dealer and they failed to fix it correctly. I decided not to go to that previous dealer and go to Phil Long. Thank you for taking care of my Sons car.Hi Jozhemp, thank you so much for your positive comments about Phil Long Kia!
Car diagnosics
by ZEVO 6719 on 01/23/2023they did a fair job, it took 2 and a half hours, then they told me there was nothing they could find until engine warning light came on.We really appreciate your positive review!
Snow disaster
by Rachael on 01/18/2023My vehicle was damaged during a snow storm and Phil Long KIA was able to take my car and get it fixed up so quickly. Very happy to have them maintenance my car.We appreciate your positive review about your recent experience with us!
Great experience
by D Harper on 01/17/2023Great experience! Evan was very helpful and easy to work with.We appreciate your positive review about your recent experience with us!
sales staff
by Gary111 on 01/09/2023We had a great experience dealing with Dan in sales. This is the second car we have bought from Kia , and the experience and the car is why we came back.Gary, we are so happy to read such a great review about Phil Long Kia! We hope to work with you again in the future!
Recall update
by Tammy M on 07/18/2021I took my car to Phil Long KIA for a recall update to my vehicle. I also had them complete an oil change, which I was planning on doing somewhere else because I had a coupon. The said they would price match my coupon so I had my oil… change completed there. This made it very convenient as I only had to make the one stop. They also washed the outside of my vehicle before returning it to me. Very nice. My daughter wishes he dealership would do that for her when to takes her car for service.Service Dec
by Edwardf4 on 12/11/2020Service was well done and Jonathan was super friendly. My only concern is when the car gets older and an issue happens where I can’t drive the car until it is fixed.... I had to wait a full week just to get an appointment for my service.Great service
by Anna Hern on 11/24/2020The service was outstanding! I made an appointment showed up they got it done within an hour and answered all my questions and concerns!Kia sportage
by David otto on 01/19/2020Always courteous, friendly and timelyHi David, we are very happy to have provided you with such a great experience!
Kia Telluride
Kia Sportage Hybrid
About our dealership
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Hi William, thank you so much for your positive comments about Phil Long Kia!
by Ari Flatt on 05/23/2023