Phil Long Hyundai Motor City
Today 9:00 AM - 7:00 PM
Customer Reviews of Phil Long Hyundai Motor City
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The following reviews are more than two years old. They are not included in the overall rating.
24 sales reviews
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Great service
by MinnieM on 06/13/2018Kenneth Henderson was a great salesman. He was prompt, courteous, accommodating, and friendly. He found us a great car that we love. Thanks Ken for your hard work and advice!Sonata
by Sonata16 on 12/26/2016I thoroughly enjoyed my experience. My salesman was great and I love the car.Dealership does not follow up on promises
by Carlstermer on 08/18/2016updated 08/31/2016Dealership said they would deal with Hyundi over a mistake by Phil long credit office . That was in April . Now August 17 . I get a bill from Hyundi that the dealership never took care of. You can't count on this dealershipPhil long review
by MaxBuchanan on 08/10/2016Generally it was great quick and easy processExcellent!
by Brian0716 on 07/19/2016We just bought a Santa Fe and our sales man, Kasey, was amazing. He helped us find the perfect car for us and made sure all our questions were answered. We recommend them to everyoneSalesman: Andy
by AFortner on 07/14/2016My experience with Andy was exceptional. No pressure sales, just a simple email to ask me to come see him about a car I was interested in already. He was extremely friendly and welcoming, and then bent over backwards to get me everything… that I wanted and needed out of the deal. The transition from one car to the other was seamless, and now I have the exact car I wanted!! I LOVE my Vitamin-C Veloster and my salesman Andy!! Will definitely be back to see him when it's time to trade this one in for my next car! Suggestion for the Veloster: Green Velosters would look awesome! Lol.Best car buying experience
by Helfricks on 05/07/2016This dealership went above and beyond. I had the best and easiest car buying experience ever! We live in Wyoming and will buy another vehicle from this dealership. From the sales department to the finance department A+.Love my Sonata
by Gobroncos6473 on 01/18/2016I bought out my lease on my Sonata. Phil Long really helped me find the best financial situation. I am fighting cancer right now and money is tight. Phil Long went out of their way to help me!!!!!!!bad experience from a lemon to finance
by sola_41 on 12/14/2015I thought I was doing good with this place it turned out they sold me a lemon I took the car in twice within a weeks time they couldn't find anything wrong with it,it turn out to be the housing under the motor not releasing the water to the… motor so the only way to get anther car was to put more money down and with this one again there is something wrong with it. On the finance part they were to take the payment in two payments on the first car which they did and the same on the second car now comes they took additional money out of my account without my permission and saying I still owed them money to me that is 1) completely wrong it's been paid. 2) you don't take money without contacting the person first. 3) don't take what's not right it's like stealing not only in money but in selling lemons..Excellent Service at Phil Long Hyundai
by lopezl6464 on 11/24/2015Jerry and the finance people went above and beyond to ensure that we had every opportunity to get the car that we wanted and that met our personal goals and financial considerations. We have bought several cars at Phil Long Hyundai over… the years and have always been satisfied with products and service.Amazing service, great sales person
by Timmackins on 09/07/2015Colby Racine helped us and he was absolutely amazing. He wasn't just worried about selling a car. When my sone was hungry he offered him food from the conference room. He was so helpful and nice in our process.Good service, great pricing
by Elantra2833 on 08/13/2015Overall good experience. I was happy with the selection on hand and when I wanted a car that they didn't carry they brought one in from another dealership at no charge. I ended up with the exact vehicle I wanted and pretty close to… exactly where I wanted to be on price.Satisfied
by psalmisbomb on 07/24/2015Jerry was very polite and helpful. He puts the customer first, which is awesome. I had a very good experience.Unprofessional and rude from the GM down
by drk2015 on 07/11/2015We bought a Sonata Limited Hybrid - through the process of negotiating a price that was quoted through True Car - the sales manage chose to be rude and yell at me as "Hey Lady, I'm not giving you another dime!" This was because he tried to… reneg on oil changes (!!). The mgr. decided to give us a free detail due to his sales manager's issues (which he attributed to personal.) Okay - I get everyone has a bad day, but he never apologized. I was the one who went to him and held my hand out. I don't know if the GM's story was true. Fast forward We just bought a Santa Fe certified pre-owned. We paid asking price. We dealt directly with Mark and the GM Steve Krohn. It did not come with floor mats and I stated I thought they were in the back as Larry H. Miller provides car mats for Certified Pre-Owned cars. The sales guy, Mark F. agreed to get me floor mats, but I didn't hear anything for over two weeks, so I called back. He stated he was waiting for a used car to come in and he backpedaled on whether he would get these or not. I don't know what it is about this dealership, but Mark F. was just as rude and unprofessional as Scott - Sales Mgr. was on previous occasion. My husband talked to him and he was on speaker phone. The other people in the room were incredulous that a sales "professional" would speak that way to a customer (and mocked me to my husband). Note: not a good business or ethical practice. This dealership has treated me more obnoxiously and unprofessionally than I have ever been treated in my life. Bits from my phone call with Steve Krohn, General Manager: Steve K: Oh now you want to bring up what happened a year ago? You know what? I don't care about what Larry Miller does, you bought the car without floor mats! And now you want to say that the problem is from the top down? (My comment was that he didn't hold rude staff accountable. His excuse - everyone has a bad day, you don't have a bad day?) Now, you're insulting me. You know what? No! I DON'T want to resolve this - I don't need your business. In fact, I don't need your money and I don't need you to come to my dealership. I don't need you to ever come here again - I don't need your business!" I have had a few weeks to think about this and after talking to a few friends in the car business - I agree that someone in a general manager position should never be this rude or unprofessional. I personally believe that I was treated with an additional level of disrespect because I am a woman. While my husband was also treated rudely, it was more personalized with me - laughing at me, Hey lady, etc. I would never recommend this dealership unless there was a change of leadership and staff were held accountable for their behavior. As for the floor mats - I guess I will buy my own. Will I buy a Hyundai again. I don't think so. These two awful experiences have soured me on Hyundai.Pride of Dealership!
by Minxy810 on 07/04/2015WOW!!! Phil Long Hyundai Motor City is the best. From the time you step foot into the facility until the time you leave, you will be met with the best customer service. The staff are very friendly. This place holds high integrity and work… in an ethical and moral manner, which is very hard to find these days in the car sales industry. Dealer honored all commitments and went out of their way to find us the car with all requested options. Thank you for holding such high standards and treating me with the utmost respect. I really do appreciate it. I'd highly recommend this car dealership to anyone.Would Highly Recommend Phil Long
by Chopper07 on 07/04/2015I was not looking forward to the whole "used car buying" experience. Ben Ohman made this not only a great experience but also very fun. He made us feel like family. I got the car I had been looking for, at a great price and also my… boyfriend made some great fishing buddies!! I would highly recommend the whole team at Phil Long !! Thanx for all your help! Chopper!Great service!
by Landerson23 on 05/27/2015When we arrived to Phil Long Hyundai we were greeted by David, he was warm and friendly, didn't pressure us. We asked for some information on the Elantra and said we had a few more places to look. We were back in less then 10 minutes and… David gave us his utmost attention. He genuinely had our best interest at heart and worked with us to get exactly what we wanted!2015 Santa Fe Sport
by santafe2015 on 05/26/2015had a very pleasant experience at Phil Long Hyundai Motor City. Clint Brown was great and I will call on him again. He immediately returned phone calls to provide information. What makes Clint stand out is that he will come to you if you… have questions about the car. In fact he picked up my car from my work to have a clear bra installed on my car. Talk about service! By the way I just love my Santa Fe Sport. This is my 3rd Santa Fe and they just keep getting better!!2015 Genesis
by DMV2390 on 05/25/2015I've had Hyundai's for many years and will continue to buy these vehicles. I had my Sonata for more then 9 years and was time to check out the 2015s and maybe step up to the Genesis. I did a lot of internet legwork checking out reviews… and customers comments and vehicle pricing before I decided to step foot at the dealers. Motor City Hyundai salesmen were very knowledgeable and worked very hard to get the color and options I wanted and very happy with the final cost. They were able to get me many discounts and ended up saving $8000+ of MSRP.Vehicle Needed
by sentry1407 on 05/25/2015My vehicle had quite a few issues, but I could not deal with fixing something new every month. I had to have a reliable vehicle, that was newer and would be appropriate for my work. Colby Racine at Phil Long Hyundai was able to help me get… what I needed at a great price and give me double for my trade-in than I had expected to get. It was a great car-buying experience. Not only will I be going back the next time I need a vehicle, I will send anybody I know who needs a vehicle there as well.Excellent Service
by TabathaReese on 12/18/2014My family has had amazing experiences with Phil Long. The sales department was completely amazing and wanted nothing more than for my husband and I to be satisfied and the service department has gone above and beyond to help get our car… fixed and ready to travel from Colorado to California. We have never had anything that could not be fixed. When we purchased our car there was a situation that needed remedied and we talk with Steve the General Manager and it was remedied right away. If you have an open heart and mind and don't go into the dealership thinking that they are going to do you wrong you will find that they are there to help you not hurt you in anyway. Looking forward to having our car serviced at Phil Long for years to come.
Hyundai Santa Fe
Hyundai Tucson
Hyundai Palisade
Hyundai Elantra
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by phillongdealer on 06/26/2018