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Customer Reviews of INFINITI of Denver

Review type:

Overall rating

4.9
4.92 out of 5 stars

(39 reviews)


Customer recommendations:

Yes (38)|No (1)

Best service ever!!

5 out of 5 starsby Nebraskans on 06/08/2024

Best experience we have ever had buying a vehicle. The sales was knaeledgable and we didn't feel pressured. The process was smooth and enjoyable. The staff made us feel appreciated and surprised my wife with a cake and balloons along with a large red ribbon on the vehicle as it was delivered for her birthday. We were treated great and will go back for our next vehicle as well as recommend them to others.
  • Nebraskans - We love love love this. :) Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Congrats on your new QX60 and we are so happy that you and Heather were excited about the birthday surprise. Hope you enjoyed the cake! We look forward to seeing you in the future and It is customers like you that make our job so rewarding. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

    by Amy Smith on 06/10/2024

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The following reviews are more than two years old. They are not included in the overall rating.
192 reviews
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  • Best car buying experience!!!!!!

    5 out of 5 starsby Robfam26 on 02/24/2016

    My husband and I purchased a vehicle from Infiniti of Denver. Leshun was more than what we ever experienced or expected. His knowledge and expertise was amazing. We wish that he would've been our go-to guy in past car buying purchases!! We certainly 100% will always recommend Leshun to anyone we know wants to buy a car!!!
    • Robfam26, thanks for this nice review! Leshun truly knows his stuff. We make sure all of our employees are knowledgeable and courteous, and he will be glad to hear about your experience. Feel free to visit us if you have any further needs. Your kind words mean lot to us. We appreciate your feedback and, at Infiniti of Denver, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. I am happy to hear your time spent with Leshun was pleasant. If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future.

      by infinitidenver on 06/30/2016

  • Leshun Veasley

    5 out of 5 starsby Sunshinestokes on 02/24/2016

    We have worked with Leshun for the last 10 years and endorse him at the highest level! Leshun is attentive to our needs, responsive and proactive in his business practices. I know that when I need something, I can always count on Leshun to deliver. He is a true professional and has become a friend!
    • Thank you for your kind words! Leshun really does know his stuff, and we will be happy to pass along your kind words to him. Here at Infiniti, we always strive to exceed your car and customer service needs, and we look forward to working with you in the future.

      by infinitidenver on 06/30/2016

  • Great Experience

    5 out of 5 starsby Anelmi3 on 02/12/2016

    A few weeks ago, I went to the Infiniti dealership and found Roman Sanchez who was my very patient and helpful guide throughout the entire sales process. I honestly have never had such a smooth car-sales transaction as I did with him. He worked with me to find the perfect vehicle for my needs and my budget. Roman and Infiniti of Denver made everything go wonderfully.
  • David Yoo Review

    5 out of 5 starsby kristen_cas on 02/11/2016

    I had owned a 03 g35x coupe and had gotten into my first accident a little over a week ago. I never bought a car, and my credit was poor due to identity theft that I just started the process of filing. I am also only 23 years old, and just graduated from college in may. With all of these factors it was really hard finding a auto loan or a car I could get in. David Yoo, went out his way to help me get into car that same day. e went out his way and spent hours to help me and he got me in an even better car than I expected to get in around the price range we were looking for. I never had someone go out their way to do everything to help me and he even was able to get the price cut down some more and gave my dad his broncos hat. I would absolutely go to this dealership and him again. Great customer service and I left happy and satisfied. Also he was on his way to lunch when we came and he missed his break and everything to help us! We didn't finish until about 6:30 because he tried everything to get me in a basically new car :) did not feel pressured or like I was getting ripped off at all. I also never post reviews but I had to post it.
    • Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. Thank you for trusting INFINITI OF DENVER for all your automotive needs.

      by Amy Smith on 10/16/2021

  • Valerie Cook

    5 out of 5 starsby StillerWoman on 02/11/2016

    I have purchased from both infiniti dealers in Denver area. Infiniti of Denver is a better way to buy of the two. Valarie Cook took care of me. I contacted them around noonish, went to dealer around 6pm was out with my QX56 by 715pm. Was quick, efficient and it was a good time. When was the last time anyone said that about buying a car. If you go Infiniti, you'll always want infiniti. The ladies & gents there are actually wonderful. It was a pleasant surprise I'll always remember
    • Hi Stillerwoman, we are very happy to have provided you with such a positive experience!

      by Amy Smith on 10/16/2021

  • Great work from Infiniti of Denver

    5 out of 5 starsby harrington2004 on 02/09/2016

    The service department was timely, did a great job, and overall "wowed" us with their service & support.
    • At Infiniti we aim to wow, and we are thrilled that you were impressed with our service and support. We hope to see you again in the near future!

      by infinitidenver on 06/30/2016

  • Amazing Service/ Amazing Experience

    5 out of 5 starsby Caddis274 on 01/29/2016

    My wife and I purchased our first Infiniti from Infiniti of Denver several months ago and can't say enough about the team there. Everyone was extremely helpful and friendly, it really made the whole experience memorable. From this first experience, we are customers for life!
  • Professional Sales Associate

    5 out of 5 starsby LDJackman on 12/23/2015

    We have recently purchased an FX45, and Mike Burrows had provided us the most excellent customer service. This was a flawless transaction we have ever had purchasing a vehicle- from initial phone call leading up to the purchasing the car. We drove away with a shiny clean car which includes full tank of gas and new snow mats! The car dealership, overall, is A+. I would recommend this dealership to our friends and family.
    • LDJackman- Thanks for taking the time to let us and others know about your car-buying experience with Infiniti of Denver. Our goal is to exceed your expectations each and every time. We will pass along the kind words to Mike and are glad you are a part of our Infiniti of Denver family. Congrats on your new FX45!

      by infinitidenver on 01/28/2016

    • LDJackman- Thanks for taking the time to let us and others know about your car-buying experience with Infiniti of Denver. Our goal is to exceed your expectations each and every time. We will pass along the kind words to Mike and are glad you are a part of our Infiniti of Denver family. Congrats on your new FX45!

      by infinitidenver on 01/28/2016

  • Great Dealership for Service

    5 out of 5 starsby st1011 on 12/03/2015
    updated 12/17/2015

    Always enjoy taking my car to Infiniti of Denver for service. Always honest. Always fair. Highly recommend no matter what car make you drive.
  • Appreciate service dept.

    5 out of 5 starsby T_Christensen on 12/07/2015

    From the minute I arrived, I was greeted and attended to immediately. Service was efficient and price was more than fair!
    • Thank you for your kind review! Infiniti strives to go above and beyond your needs and expectations, and we our glad our service department delivered utmost quality. We look forward to working with you in the near future!

      by infinitidenver on 06/30/2016

  • Out of State Purchase of 2016 QX50 AWD!!

    5 out of 5 starsby MGG_DFWTexas on 11/29/2015

    My wife and I flew to Denver from Dallas, TX to purchase the AWD version of the QX50 she really wanted. It was Thanksgiving week. With very little notice and limited time to coordiate, I contacted Mr. Mike Burrows on Monday, 11/23 to confirm availability. He was extremely professional, prompt and thorough. The next morning, Tuesday, 11/24, 8am MST, Mike picked us up from the airport and drove us to the local financial institution so we could pay cash for the car. He then drove us to the dealership to finish the details of the purchase. Everything about Mr. Burrows and the dealership itself is first-class. Our QX50 was sparkling clean & ready for our immediate departure to drive it home...some 800 miles back to Dallas! I will go the distance again to buy from Infiniti of Denver. Ask for Mike Burrows. They deliver fairly and promptly on their promises. Thank you all at IofD! Keep up the great work in promoting your dealership and the fine brand of Infiniti automobiles. This is our seventh Infiniti in ten years. MGG
    • MGG_DFWTexas- Thanks for taking the time to let us and others know about your car-buying experience with Infiniti of Denver. We appreciate you making us your dealership of choice. Congrats on your new QX50 and welcome to the Infiniti of Denver family.

      by infinitidenver on 01/28/2016

    • MGG_DFWTexas- Thanks for taking the time to let us and others know about your car-buying experience with Infiniti of Denver. We appreciate you making us your dealership of choice. Congrats on your new QX50 and welcome to the Infiniti of Denver family.

      by infinitidenver on 01/28/2016

  • One of a kind experience

    5 out of 5 starsby lgutie15 on 11/25/2015

    From beginning to end this was the best car buying experience I had encountered. Valerie was professional and courteous throughout the buying process. highly recommend buying your next vehicle at Infiniti of Denver.
    • Igutie15- Thanks for letting us and others know about your car-buying experience with Infiniti of Denver. We appreciate you making us your dealership of choice. Reviews are important training tool so we can continue to excel at our customer service. We will pass along your kind words to Valerie. Congrats on your new vehicle.

      by infinitidenver on 01/28/2016

    • Igutie15- Thanks for letting us and others know about your car-buying experience with Infiniti of Denver. We appreciate you making us your dealership of choice. Reviews are important training tool so we can continue to excel at our customer service. We will pass along your kind words to Valerie. Congrats on your new vehicle.

      by infinitidenver on 01/28/2016

  • Happy Customer

    5 out of 5 starsby TheyDoGoodWork on 11/10/2015

    I have purchased 2 new Infiniti M35 from this dealership and had all of my service work done there since 2006. I have worked with the same service advisor and service manager that entire time. Clark and Rob are both a pleasure to work with. The service work has always been well done, on time and within the cost estimate provided. I highly recommend Infiniti of Denver service department.
  • Le Shawn

    5 out of 5 starsby asilva10 on 09/30/2015

    Great customer service! Found what i was looking for without a problem.
  • Fantastic Buying Experience with Infinity of Denver

    5 out of 5 starsby CarlLyday on 09/27/2015

    We have been working with Jonathan Bollefer for a week or so in purchasing a new QX80. Jonathan not only was extremely knowledgeable about the vehicle, but was personable and not at all pushy. He let us decide on our own when to "pull the trigger" which we did today. We are thrilled with our purchase and highly recommend Jonathan as the person to approach when you are considering an Infinity. Of course, the highly rated brand all makes it very easy to choose a car with Infinity of Denver. I feel we got an extremely attractive price.
    • CarlLyday- Thank you for taking the time to let us and others know about your car-buying experience with Infiniti of Denver. We appreciate you making us your dealership of choice. Our goal is to exceed your expectations on every visit and it sounds like Jonathan did just that. We will pass along the kind words to Jonathan. Congratulations on your new Infiniti QX80 and welcome to our Infiniti of Denver family!

      by infinitidenver on 09/30/2015

  • excellent service

    5 out of 5 starsby mtndwellers on 09/26/2015

    Craig made the car buying experience pleasant and comfortable. He followed up with us, was patient, and provided excellent customer service through the whole process. We will recommend him to friends and family in the future.
    • mtndwellers- Thank you for taking the time to review your car-buying experience with Infiniti of Denver. We appreciate your business and are glad we exceeded your expectations. We will pass along the "atta boy" to Craig and are excited to have you a part of the Infiniti of Denver family

      by infinitidenver on 09/30/2015

  • Great service

    4 out of 5 starsby Lily123 on 09/07/2015

    Very satisfied with the service. The only problem was the miscommunication among the team members. When I called a front desk on the second day after receiving a call from my service person (which I knew my car was ready for pick-up), she could not tell me the status of my car, and insisted me to leave a message to my serviceperson (who was too busy to pick up my phone). It is understandable that she did not want to convey an inaccurate message about a repair plan, but when the car is ready for pick up (actually it was), she should be able to say so, so that we could avoid calling my person multiple times to leave a message and wait for his call.
  • QX60 oil change service was excellent

    5 out of 5 starsby sunshinerx on 09/09/2015

    The customer service representative and all the servicing agents were very courteous and attentive to my needs. My appointment was completed at my promised time given and I was very pleased with everything. I highly recommend this dealership to everyone.
    • Thank you again for taking the time to let us know how we did. We hope you have a great day!

      by Amy Smith on 10/16/2021

  • Great experience

    5 out of 5 starsby euanf on 07/25/2015

    Infiniti of Denver and Jonathan were great. Informative, patient and friendly from the moment I walked in the door. Throughly recommend Jonathan if you are looking to upgrade your car
    • Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Thank you for leaving us a Facebook Recommendation. The team will be happy. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.

      by Amy Smith on 10/16/2021

  • Truly Exceptional Customer Service & Top-Quality Work

    5 out of 5 starsby Cowboy3454 on 06/25/2015

    I've said this all before and will say it again: Infiniti Of Denver consistently provides impeccable customer service and the finest of automotive work. I'm on my 5th Infiniti from this dealership over in the past 30 years and have no intention of buying any other brand of car, purchasing it from any other Infiniti dealer, or having my vehicles services anywhere else!!!
  • 65000 check up

    5 out of 5 starsby Azos on 06/11/2015

    Great service. Always can trust them. Never over sell you on services. Just what you need.
About our dealership

INFINITI OF DENVER is a Colorado-owned, luxury automobile dealership providing sales and service of new INFINITI and pre-owned vehicles. Serving the local community since 1993, INFINITI OF DENVER is dedicated to being “your neighbor down the road.” The owners, sales consultants, service technicians and all staff members bring this caring, personal approach to life through high-quality customer service, convenient hours and location and a steadfast commitment to giving back through hometown philanthropy. INFINITI OF DENVER is also proud to offer unique, premium benefits to its customers, including free INFINITI loaner vehicles, valet pick-up and delivery and 24-hour roadside assistance. INFINITI OF DENVER was the only car dealer awarded the Denver Post's Top Workplaces in 2017. The honor was based off of our employees surveys.

Learn more about INFINITI OF DENVER at www.Infinitiofdenver.com.

What sets us apart
INFINITI OF DENVER has been awarded a 2017 Top Workplaces honor by the Denver Post The Top Workplaces awards are based solely on the results of an employee feedback survey and we were the only car dealership to be honored.
Amenities
  • Complimentary Loaner Cars
  • Complimentary Coffee
  • Cable Television
  • Express Service
  • Customer Lounge Area