Beach Cities Toyota
Customer Reviews of Beach Cities Toyota
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Unethical sales practice and refusal to refund
by Vee Dub on 07/10/2025I purchased a 2025 Toyota RAV4 Hybrid XLE Premium from Beach Cities Toyota in Westminster, CA and as part of the purchase, I was charged $1,895 for a Karr alarm system. The alarm system was never installed or activated. • The dealership’s… own representative confirmed this in text messages. • The dealership’s manager later admitted via email that there was no pending installation or activation. • I also received written confirmation from Karr Security that no alarm system was ever installed or activated on my vehicle. Despite multiple refund requests, the dealership has refused to refund me for the product they never delivered. For comparison, I later learned that Longo Toyota charges approximately $500 for the exact same Karr alarm system. Beach Cities Toyota charged me nearly four times that amount — for a product I never even received. This experience has been extremely disappointing. I tried to resolve this directly and fairly with the dealership, but they would not cooperate. Please carefully review all add-ons and verify installation before completing any purchase at this dealership so that you do not end up in my current situation.
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About our dealership
The Beach Cities Toyota family has proudly served Orange County for the past 57 years and is ready to help you find the very best new or certified used Toyota; or one of the used vehicles in our huge inventory that meet your personal requirements and budget today. The Beach Cities Toyota Team is deeply committed to continuing our service and dedicated to our community. We take pride in our longstanding roots within the community and are honored to have received recognition from Toyota USA for our unwavering commitment to excellence. Now under new ownership, come in and let us show you the new Beach Cities Toyota experience!
Amenities
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Collision Repair/Body Shop
Languages Spoken (4)
- English
- Russian
- Vietnamese
- Spanish