Keyes Lexus
Today 8:30 AM - 9:00 PM
Customer Reviews of Keyes Lexus
Review type:
Excellent service
by LexusBuyer1 on 07/03/2025
I was on the rope of wanting to get a new car or not, Feras and Mohammad were so kind and explained everything to me that was the main reason why I decided to go through with it. They walked me through every step of the way answered all of… my questions and concerned in a timely manner and most importantly treated me kindly, like I was a human. They got my business because of their professionalism and their readiness to help in any way shape or form.
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Thank you Jaime !
by Irma Montiel on 10/31/2023Thank you so much to Jaime, she was amazing and patient with my husband and I, she made everything very easy for us. Once again thank you and I love my car !Leaking inside the driver’s side
by Jimenez on 10/30/2023I took in my car Friday morning. It’s started leaking water inside underneath the driver’s side. They told me it would take them a couple of day due to them being shorthanded. The adviser calls me Saturday morning telling me that the reason… it was leaking it had debris and that’s the reason it was leaking. He told be it would be $575.00 because it was not cover thru the warranty! My answer was I’m not paying $575.00 to have debris removed, he answered let me check with my manager and see if we could charge you 50% and I answered, I’m not paying anything. If it’s catching debris the car was wrong design. You tell me a new 2021 Nx300 with 16,000 have debris and that’s the reason the water from the AC is draining inside and not outside like it should. I picked up my car Saturday. I’m not even sure they did anything to the car! Because yesterday Sunday it started leaking water again. I will have to call again and see what tell me. Not happy at all……Great Experience
by SoCalGirl on 10/16/2023This is our fourth car from Keyes Lexus for a reason. Easy to deal with, friendly and lowkey.Service advisor
by Eric A. on 10/12/2023William Horvat is the best service advisor in Lexus - Van Nuys. He’s so accommodating and helpful. He always makes sure I have the best service experience. I highly recommend him to all my friends and relatives.Jackie
by JackieWilson on 10/11/2023Ali was my service man. It was a very busy morning. He made me very comfortable and kept me up to date on my service. Please give him a salary raise!Danecia is the best!
by Helen M on 10/09/2023Danecia is just amazing! Any service request I make sure to have her as my advisor! She is so kind and understanding if she were to ever leave I would not continue coming to this location! Thank you Danecia for all you do you customer… service is top notch!Buyback
by Vincent on 09/19/2023Very professional, polite and quick. Definitely will recommend to my friends and family!!!Amazing Customer Service
by Satisfied on 09/18/2023VIP treatment, 0 pressure. Thank you again!Excellent
by ACAR7770 on 09/05/2023It’s always a nice time with the Keyes Lexus team. From management to. Salesmanship to Finance Mr. Khalid M. Went above and beyond ! Smooth positive happy transaction. Thank you Khalid and your team. Will be back for the next oneAmazing Customer Service
by Katie M on 08/10/2023I recently purchased new IS 300 here and even though I can't say enough great things about this car, it's even more true about the customer service I received. Sam Kalbassi was so nice, spent so much time with my dad and I answering all our… questions, getting us a great deal and making our overall experience so pleasant. Even after the purchase and paper signing he spent extra time going over every single feature this car has and how to use it. He really went above and beyond. This is a first Lexus for me, second in our family and I'll be sending my sister and all my friends here and telling them to ask for Sam to help them with their next new cars. Thank you so much!
The following reviews are more than two years old. They are not included in the overall rating.
104 reviews
Oil change
by The rock on 07/29/2023I want to commend Anthony of Service dept, very accommodating and friendly.Waiting time to get the car too long after service is done
by BongUx250 on 07/27/2023It took me 30 mins to get my car. Oil change service is done at 11:05 pm. Signed all the papers and customer rep asked me to wait for my car. 11:30 pm still no car. I look for the customer rep and asked him to follow-up the car since I been… waiting for almost 30 mins now. At 11:35 pm car was delivered to me. Its not isolated because the old lady sitting beside me was furious because they were sitting there for a long time also. For what I heard she said “just get our car, forget the car wash. We are already late”.Customer For 25 Years+
by Harry.. on 07/23/2023Loyal to this dealership because they are loyal to their customer service needs. Always very helpful and honest with a service appointment or if I stop by with a quick question. Outstanding service team!They where okay
by Randolph G on 07/22/2023They were okay, just took so long to complete the saleNew2023 Rx350 lease
by Bahrams on 07/18/2023Great experience, very helpful teamGreatest place honest people
by RookFender on 07/07/2023High integrity, morals, ethics, such a great team.RX 350 certified pre owned
by RJR- RJR on 06/30/2023Superb experience with Keyes lexus of van nuys. Highly recommend: Integrity, honorable, consistent, knowledgeable, helpful and accomodating.Servicing ES350 at Keyes
by SurajPB on 06/24/2023Remarkably enjoyable and very proefssionalGreat Experience!
by JChan00 on 06/19/2023The manager and salesman made us feel welcome the moment we walked in. They were very professional and their courtesy was a big factor in us purchasing our new lexus from this dealership.The Best.....as always!
by M. Turner on 05/29/2023Brought both cars in for service. Anthony had us done by the promised time. Of course, the cars are running perfectly.Lexus LS CPO
by WilliamC on 05/15/2023People were professional and prompt. Communication was straight forward. Both the sale team and the finance team were friendly. Keyes is a decent dealership that is easy to work with. Even though there were some added "extra" packages,… it was actually willing to negotiate. I would recommend folks to visit Keyes Lexus for their future Lexus needs.
About our dealership
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 07/09/2025