Keyes Lexus
Today 10:00 AM - 7:00 PM
Customer Reviews of Keyes Lexus
Review type:
Excellent service
by LexusBuyer1 on 07/03/2025
I was on the rope of wanting to get a new car or not, Feras and Mohammad were so kind and explained everything to me that was the main reason why I decided to go through with it. They walked me through every step of the way answered all of… my questions and concerned in a timely manner and most importantly treated me kindly, like I was a human. They got my business because of their professionalism and their readiness to help in any way shape or form.
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Bill Horvat - The Best
by JimVida on 03/21/2024Bill is a true professional - friendly - professional and knows how to meet the need of his clients! I know I can trust his observations and suggestions. Truly one of the main reasons I am a loyal customer at Keyes Lexus.etLessee
by Joanne E. on 03/14/2024Excellent service. Needed a new key and they prepared it in a reasonable time.Service advisor: 275338 Calvin Ellis
by Lawrence on 03/06/2024I was completely satisfied by the professional service Calvin provided for me. Calvin has taken care of my car twice and he made sure everything was completed. It is really a pleasure working with him.Maintance Service
by Lialara85 on 02/21/2024Smooth and on-time. Helpful and efficient. While the car was being done, it helped having a clean and confortable lounge to wait in and get some work done. Great experienceFantastic!
by Henry Rod on 02/15/2024I bought my first Lexus from them and the experience was phenomenal, so this is not my first time working with Keyes Lexus of Van Nuys. I have to clarify that is in regards to the Keyes in Van Nuys because i have been to Keyes Lexus in… Valencia and it was the worst experience ever. Having said that, Michael was just amazing. He worked with me throughout the whole process and was more helpful, patient and diligent than anyone can ask for. I explained my experience with Lexus of Valencia and he went above and beyond to make up for my experience. Unfortunately, we were unable to make a deal, but that was not their fault, we were just too far apart in our numbers, but I am sure at some point in the future I will try to work with them again. Thank you Michael C and the team at Lexus in Van Nuys, my faith in Keyes has been restored.Thank you
by Williegla on 02/14/2024I had excellent service from Ali. He explained my cars needs clearly and had the car ready when promised I am very pleased.Great Service
by Psymajor on 02/08/2024Ali is very professional advisor and always Takes Care of BusinessAlbert exceptional customer service
by Leslie Sarm on 02/01/2024Attentive service from beginning to end. Made me feel very comfortable. He kept updating me throughout the entire process. Thank you Albert along the process easy! .Tire Replacement
by Damon Martin on 01/29/2024Overall I'm happy with the service. However, I had personal items in the trunk that were clearly thrown around when the tech removed the spare time and placed it back in the car/trunk area.Purchase
by Manny F on 01/22/2024Simon help online and on phone, so as I enter decide what I want. Process took me 1.5 hours, just for the wait. Like In n out service.Keyes Lexus in Van Nuys is the best!
by RuFurst on 01/20/2024I had to take my car in because of a sudden tire pressure drop. Anthony Pastoral fit me in and addressed the problem efficiently. He and his crew were very kind and helpful. I am grateful to them!!!Sales Simon Sigua
by Kathy Zhao on 12/27/2023Simon is a very nice guy, he answered all my questions, I will refer him to my family and friends.Sales Rep and Manager deserve all the praise.
by J3R3WY24 on 12/24/2023Very professional. Highly recommended. A+++ service Thanks again.Regular Maintenance
by Jason11111 on 12/19/2023Great speedy service. Two stars removed because your new maintenance reminder stickers use a horrible adhesive that I have to use solvents to clean off the window.Purchasing Re-Certified RX 350
by My RX 350 on 12/18/2023The crew members were respectful and provided a prompt service. We were satisfied with the deal and completed the purchase of Recertified Lexus RX350 for 3 years by the Dealer.Service
by MarciaIturbe on 12/13/2023Good experience it expensiveExcellent Service but very poor service of Cashier
by Violeta on 12/12/2023The service is excellent except the Cashier. Lexus Van Nuys should have hired a cashier that knows that they are also dealing with customer. The cashier who took my payment should be given proper training and should Be trained how to yse… common sense. I believe if the attitude of the Cashier will go on, machine is better than a human being. To further discuss my experience with this cashier in slippers, I am happy to share my experience. Shame on her working at Lexus in Slippers.Service Consultant
by Garenkh on 11/22/2023Excellent customer service and always helpful. Great job, thank youPerfect purchase experience
by Bobby Hou on 11/19/2023A flawless purchasing experience at Keyes Lexus! Keyes Lexus not only offered me the most competitive pricing but also delivered exceptional service. I wholeheartedly recommend Keyes Lexus to anyone in the market for a Lexus. They provide… the perfect combination of the best options and the lowest prices. I'd like to express my gratitude to Khalid Mahmood for his invaluable assistance throughout the purchasing process. He is undoubtedly the go-to person for an outstanding buying experience.RX350h Luxury
by RosenJS on 11/11/2023The dealers representative Tony provided us white glove service. He found our dream vehicle. Jeff in finance was super helpful and provided top notch service. Jeff and Tony were both very personal and committed to getting this deal done in… good faith. Bottom line we love our new SUV.Excellent service
by PinkIvy on 11/06/2023Simon Sigua is the sale person that helped us today for the Nx250 . He is very helpful, friendly, detail and patience with us. We very satisfy his outstanding service to us. We’re so happy that the deal is go through today. Thank you so… much Simon . Definitely will refer family member/friends come to this dealer for Lexus brand and specially asking for Simon.
About our dealership
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Nyla Silvester on 07/09/2025