Galpin Jaguar
Customer Reviews of Galpin Jaguar
Review type:
Outstanding Sales person
by DeanandJamie on 07/01/2017My wife and I bought a certified preowned vehicle and were blessed with Todd Kessler as our sales rep. Wow did he make the experience the best car buying experience I have ever had!Tod Kessler, the man!
by aaroncohen on 06/25/2017The other day we visited Galpin in the interest of leasing an XE, yet they did not have the car we preferred in stock (despite their massive inventory). Within 48 hours we received a phone call from Tod Kessler letting us know that they got… the car we were looking for, so we came in and finished the deal in no time. Quicker and easier than any car transaction I have had, with respect to the previous lease deal we had with Tod. Truly a pleasure to deal with him, funny and flexible. Love our new car!Thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when driving away. Please do not hesitate to give us a call if there is anything we can do for you. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
amazing Experience . thanks Manny
by FarzSyd on 05/22/2017I met Manny a year ago, he made such an impression that i could never forget, last week after looking for year for my fav jaguar finally i found one at their branch , he went over and beyond, most friendly, most proffesional, love my XJ, he… really makes the VIP treatment for you, even when the deal get tough and there are problem they wont hesitate to try to make you happy, even got us very nice dinner, cant thank you enough, i recommend him and finance manger frank, & Galpin management team A+++Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
New Car purchase
by Csandoval1973 on 05/15/2017My husband and I would like to take a moment and just say Thank You Todd Kessler and Eric Ragland. We purchased a new 2017 Ford Fusion we got everything we needed and more we absolutely love the Car. But even more we appreciate the service… we received from Todd Kessler and Eric Ragland they went above and beyond to make sure we were very satisfied and we were. If we could give 10 stars we would we were treated with dignity and respect and got an Amazing Deal. Thank You.We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and are happy Todd and Eric were able to provide you with the guidance needed in making your decision. Please let us know if there's anything else we can do for you. See you on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
eric felder
by hopeflood on 01/31/2017my sales guy eric felder is amazing anytime i call he always calls me back or answers if i have questions. the staff is awesome the location and showroom is great thanks ericWe're happy to hear that you've found our staff so helpful! Thank you so much for choosing our dealership. We hope to see you again soon! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
My Galpin Experience
by Liz_Oh1 on 12/08/2016This is my second car that I've purchased from Manny Hovanesian over at Galpin and I couldn't be happier! It is always a great experience as Manny makes what could be a long and boring process fun and enjoyable!Liz_oh1, we are ecstatic of your purchase and recommendation of the team! Do not hesitate to call if you need anything. Please do not hesitate to give us a call if there is anything we can do for you. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
God is Goid
by JaguarXK8 on 11/27/2016Overall good service. Car is good Friendly and efficientWe appreciate your five-star feedback. Our team is always happy to help! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Joy at Galpin Jaguar!
by CARRMCCL on 08/29/2016Todd Kessler and Galpin Jaguar made our recent Jaguar visit an absolute joy. They personalized our experience and worked to make every step of the process efficient. If you want the absolute best service and to be treated like family, go… to Galpin and ask for Todd Kessler!We're happy to hear that our staff was able to provide you with exceptional service and an overall pleasant experience! Wising you a great day until the next time we meet. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Love Galpin Jaguar
by Teamgrn4 on 08/26/2016I recently purchased my dream Jaguar from Galpin Jaguar. Eric Felder created the best buying experience I've had, he took his time with test driving, the explanation of the vehicles features. I never felt pressured or rushed. I will… definately go to Galpin when my family shops for our next car.Congratulations on your Jaguar! Our team strives to create a relaxing environment where customers can truly find the right match without feeling pressured into a sale. Thank you for the feedback! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Amazing Staff. Amazing experience
by mecnelav9 on 08/25/2016I bought a 2017 Jaguar XE from Galpin Premier about a month ago. After my experience there, I felt the need to write a brief review. Eric Felder is by far the most amazing car sales executive I've ever been in contact with. He assisted me… in finding the right vehicle for my daughter for her first car. He assisted my wife in moving from an SUV, which she loved, to a sedan that, even after about 4 months, still finds a way to bring it up in conversation as often as she can. He got my son his first new car. Every instance of working with Eric, it was as if he was selling your very first car to you. Every member of the Galpin staff, was amazing. Karren, Eric's manager, Jeremy Guller, Sales Manager to the ladies at the front desk were fantastic. Thank you, Eric Felder. Thank you, Galpin.We are ecstatic of your purchase and recommendation of the team! Do not hesitate to call if you need anything. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Review of Todd Kessler of Galpin Jaguar
by sandylouc on 08/11/2016In our 64 years of marriage and buying cars, we have never had a more caring, thoughtful and concerned salesperson as Todd Kessler of Galpin Jaguar. He was totally dedicated to making sure we looked and experienced our choice of a car that… would give us driving satisfaction for many years to come. Marlene and Sandy LouchheimThank you for your kind words. Our team strives to create a relaxing environment where customers can truly find the right match based on preference and budget. We hope to continue to serve you for many years to come! Safe travels. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Galpin, Todd Kessler!
by Carly77 on 01/26/2016I had an amazing experience at this Galpin thanks to Todd Kessler! Being a first time car buyer is a little nerve racking, but Todd made it unbelievably easy. Also, having a tight budget I wasn't sure Id be able to find anything I loved in… my price range and honestly Im a bit picky but Todd didn't give up on me! He found me a gorgeous 2013 Jetta SE with only 29,000 miles on it that I absolutely fell in love with! When looking to buy a car head to Galpin and ask for Todd Kessler!Thank you for your five star review, Carly! We hope you enjoy your Jetta for many years to come. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Thank you for your five star review, Carly! We hope you enjoy your Jetta for many years to come. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Steve Rodgers is THE BEST!!!!
by Coleenmcmahon on 11/23/2015I leased my car over a year ago and I am still in awe of my experience with Steve Rodgers. He is knowledgable about ALL brands of cars, kind and patient with questions and concerns, compassionate, I could go on and on! He even called me… on my birthday to wish me a happy day! This man is not only a great car salesman (I will NEVER go to anyone else), but he is an EXCEPTIONAL human being. A true GEM! I Feel super blessed to have had such an amazing experience getting a car! Looking forward to my next one!!Incredible experience with Allan Chiha at Galpin
by art1660 on 07/23/2015updated 09/14/2015I'm a huge fan of Galpin Motorcars and purchased 2 cars there in August of 2014. Yesterday, I drove off the lot with a gorgeous, sleek 2015 Jaguar XF, truly a dream car! My Sales Consultant Allan Chiha was extraordinary in every possible… sense of the word. Prompt, courteous, knowledgeable and incredibly patient with all of my numerous questions. As this was my 1st leasing experience, many of the questions he answered for me were Leasing 101. He took the time to explain to me in detail all of the nuances of leasing and advised me so that I could make the numbers work for my business and my budget. Allan addressed my fears and concerns and made me feel confident about my decision to lease a Jaguar. He even entertained my 10 year old son when I went outside to take an urgent business call! I WILL wholeheartedly recommend Allan to all of my friends and co-workers. I took a stack of his business cards with me and have his vcard so that I can easily forward his information. Allan is a credit to the Galpin organization and has only cemented my excellent opinion of the company. I'll be back in 36 months to lease my 2018 Jag with Allan:)A wonderful experience
by gy93010 on 08/12/2015My wife and I purchased a 2016 F coupe at Galpin Jaguar yesterday. We were treated with the utmost courtesy and professionalism by our salesperson, Orson Van Gay. He was attentive and patient despite our traffic delay for the appointment.… We had a thorough test drive of the car during which we set up the Jaguar InControl and paired my iPhone with the car. Even though we kept him late in the evening, Orson showed no rush in the entire transaction. He is the best car salesperson I have ever dealt with. We completely enjoyed our car buying experience at Galpin Jaguar. To top it off, the car is beautiful and drives like the wind.It's good to hear that you had such a good experience when visiting us and to know you've experienced first-hand our customer service oriented dealership. We hope you'll consider us again for it. Please let us know if there's anything else we can do for you. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Satisfied customer
by lynnl2 on 02/21/2015Last weekend we leased a Jaguar F-Type car at Galpin. Our sales person was Orson Van Gay. From the moment we walked in there was superb customer service. Orson was very professional and knowledgeable about the car. His main focus was to… make sure we were comfortable and satisfied with the deal we made. We will highly recommend him to others.We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Beautiful New Jaguar, Excellent and Relaxed Experience
by socal45113 on 01/13/2015I'm a longtime customer at Galpin. This is my 5th car. Why? The dealership experience is different and better than anywhere else. You feel valued and taken care of. This time I drove home a new 2015 Jaguar XJL. The salesperson, Todd… Kessler, was great and extremely responsive. He followed through on everything he said he would do, in a timely manner. The car is gorgeous. I especially like the seat massagersand heaters for the back seat ... Because that's where my grandmother can sit and be comfortable. I am very happy with both the dealership and the car and recommend it to anyone looking for a good experience.Thank you for your kind words! We sincerely thank you for your business and hope to continue serving you for many years to come. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Happy Customer
by HappyinSoCal on 12/18/2013updated 05/27/2025Michael M.s and Josh M. are the nicest and most helpful dealers. They even drove the car all the way to Irvine CA!Thanks for your kind review. I'm glad to hear that Michael and Josh were just as kind and helpful during your car-buying experience. Welcome to the Galpin family! -Jeff Skobin, Marketing Manager.
Galpin Employees have violated their own Company's Mission Statement!
by jag90265 on 09/03/2013updated 05/27/2025Galpin Employees Matt S. and David C. have violated their own Company's Mission Statement and Customer Bill of Rights. After negotiating a purchase price for a 2013 Jaguar XF, Galpin's staff literally attempted to trick me into purchasing a… 2012 Jaguar XF. The sales person showed me the car without any disclosures that it was in fact a 2012. After they showed me the car, I literally had the check in my hand to start the paperwork, when all of a sudden they decided to spring the 2012 year information on me. A classic bait and switch right at the time of purchase. Than they tried to convince me that the 2012 was the best deal and that they would sell it to me for the same price as the 2013 Jaguar XF. In the last 12 years, I have purchased 5 Jaguars from a different dealership, so needless to say I was already horrified at this level of deception. It gets worse, the 2013 Jaguar XF was a Certified Pre-owned Vehicle and the Galpin staff had already told me that 2012 was a better deal. It turns out the 2012 was not even a Certified Pre-owned Vehicle, but this too was deceptively kept from me. After which I was walking out of the building in disgust over the way I was treated, when they called me back in to tell me that they they would certify the car but the technicians would not be in until Tuesday given that it was labor day weekend. So they categorically stated that I should go home and relax and they would take care of everything before I would have to come back and complete the purchase. The next day, I actually received a call from the sales person informing me that I would need to come back in to purchase the vehicle before they would certify it. I'm told Galpin prides themselves on customer service, however, if this is how Galpin chooses to have their sales and finance department act with their customers, than I do not in anyway know how they would receive such positive ratings. This whole transaction has been horrific and borderline criminal. More people need to take the time to write about the other side of Galpin.
We are glad you chose Galpin to purchase your vehicle. We try to provide a relaxing environment where customers can truly find the right match based on preference and budget. It is our goal for all our staff to provide a positive customer experience and were glad you are satisfied. Happy motoring! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
by here2help on 07/04/2017