AutoNation Hyundai Valencia
Customer Reviews of AutoNation Hyundai Valencia
Review type:
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Good experience
by Booklover on 09/13/2023My issue was dealt with very easily. Great communication all through the processHi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Worst experience I have ever had
by Adam B poss on 09/12/2023Was told the price for the total amount shouldn’t be more than $2000. When I showed up to pick up my car I was greeted with a $2600 bill. When I asked for clarification I was told the person must have told me the price only included parts… and didn’t include labor. When I asked are all of you employees this misleading they had nothing to say. Needless to say I will never step foot in a Hyundai dealership for even an oil filter.Hi Adam, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 485-1829. We hope to hear from you.
Long wait
by Thompson on 09/04/2023Initially scheduled an oil change and to check my airbag light that comes on periodically when a passenger sits in the front seat. Was informed there is a two week wait for diagnostic tests and would have to leave my vehicle. I don’t have… any other transportation so I elected for the oil change only. There was a three hour wait because of short staff.Hi Thompson, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (661) 485-1829. We'd appreciate the chance to make your experience a positive one.
Service appointment and recall upgrade
by Alejandra on 09/03/2023Appointment made online and tech made sure to give updates during service.Hi Alejandra, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Generally Good
by DanielF on 08/28/2023My service was prompt and the provider was friendly. I have been having a problem with my AC since my appointment, which is frustrating, as I know they had looked into components of it just to evaluate filter life etc. I need to come back… to have them address that, but have been out of town so wasn't able to put in a prompt quibble. Hoping it's just a fluke, as otherwise the service was friendly and fast.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
First Service Experience
by Jennifer on 08/21/2023I had a terrible experience and it is very unfortunate. It started with address being incorrect and continued with not being picked up to return to get my car after the service taking hours longer than promised. Hyundai offers Lyft as a… courteousy shuttle which I needed. I ended up having to order my own Lyft after waiting 30 minutes for the Lyft Hyundai had ordered. I called the dealership after 20 min of not hearing from Lyft and no one answered. Then to top it off, I had asked for my car to be washed and was assured it would be. It was not, and in fact it was in worst shape then when I dropped it off. Mind you this is my brand new car that I have been taking excellent care of. I am completely disappointed and will not return to this dealer. I hope I have a better experience elsewhere.Hello Jennifer, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (661) 485-1829 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Oil change
by Ydixx19 on 08/08/2023Matthew was wonderful. It was such a nice experience not having to feel nervous being at a car dealership and having your car worked on. Thank Matthew for all your help!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
incomplete service.
by Bill Mares on 08/01/2023I took my 2013 sonata to the dealer in response to a recall for the fuel line. The part affected is on the top of the engine. I picked up my car and was assured the repair was done. Later, I took my car to my mechanic for an oil change, my… mechanic informed me the top cover of the engine was missing. The technician neglected to replace the cover after completing the recall repair. It concerns me that there is evidently no quality control to ensure repairs are cone competently. I attempted to call the service consultant Matt, who handled my original appt. No response.Hi Bill, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Customer
by Scouter on 07/22/2023The people on the sales team were exceptional and helped with all the complexities of purchasing a new car. Specifically of honorable mention were Edward Johnson, Danny and Kevin.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Hyundai Valencia! Drive safe, and we'll see you on the road.
Basic Service
by Jamminn on 07/19/2023Feel I was upsold on services I didn’t really need. Service Rep tried to charge $100.00 over estimate. Then blamed it on the new software. After waiting for him to adjust the total he then said he fixed it but only lowered price by $20.00.… I asked for an explanation and he said it taxes. I asked to see what I was being taxed for and he said “wait a minute I can get it down to where it should be”. When finished he said $479. He said it’s higher than the estimate because the estimate doesn’t include tax. After paying I examined the invoice at home. Taxes were only $13.11. I feel he is very dishonest and I’ve basically been swindled.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 485-1829 -- we hope to hear from you soon.
Automation Hyundai Valencia
by JanineS on 07/06/2023No pressure, honest and transparent. Courtesy, polite, and knowledgeable sales person.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very pleased with my service visit
by Diane228 on 06/16/2023I have been getting my car serviced at the former parkway hyundai, now Autonation for years. I am very pleased with the results. My service agent, Ian is awesome. Knowledgeable, very professional and takes the time to explain everything.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Hyundai Valencia. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Excellent Service by Ian
by SCVTony on 06/06/2023Ian took care of us from start to finish in a professional manner. His communication was perfect. He is a real gentleman.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Valencia. If you ever need help, just give us a call. Happy motoring!
Service well done.
by Jvasrodz on 06/01/2023Came in for oil change had other services performed due to mileage brought to my attention by service advisor was promised vehicle at certain time and he messaged me that it was ready.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Husband&wife on 06/01/2023Sucked. Took almost 3 months and I couldn’t get a rental the first 3 weeks. Missing the antenna now! Let’s see if they will fix?Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (661) 485-1829 -- we hope to hear from you soon.
Service always takes twice as long as promised
by narniaman on 05/29/2023They always excessively underestimate how much time it will take. I had an 8:30 appt., they didn't talk to me until 8:45, and my car wasn't taken back until after 9:00. I had to stand and wait for a long time when I came up to question… where my car was after the initial time frame was up. The service personnel couldn't be less interested. in assisting peopleHi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 485-1829. We hope to hear from you.
2023 Ionic 6 SEL
by SuperReids on 05/26/2023Sales team was versed in the different options and helped me make the choice best suited for my family. We are repeat customers and will continue to allow this team to earn our business.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service
by VIRGINIA on 05/26/2023Great service and kindly persons.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent service
by Chata6823 on 05/18/2023The facility is exceptionally clean and the service writer was very thorough with what was recommended for the mileage of this car and the future needsHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Poor service
by Garyrunge on 05/15/2023We brought our lease vehicle in for an oil change on 5/3/23. This is a free service. I waited a long time for the oil change, but that wasn’t that big of a deal. I drove 5 hours to visit family and while it was parked I noticed it was… leaking a lot of oil. We took it to the local Hyundai dealer and they charged us $60 replace a defective oil filter. Defective parts happen, that’s not a big deal , either. The Hyundai service department in Merced told us to get in touch with Hyundai Valencia and they would reimburse us for the $60. We’ve called and left messages with the service manager, general manager and others, they will not answer the phone and they will not call back. Now I’m angry. The level of service is just awful. I can’t recommend this place to anyone.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Ian is great!
by Kristine E on 05/01/2023updated 05/15/2023We came in for a quick appointment to replace a windshield wiper arm and blade. I had discussed it with the service team member, Ian, one month prior during a regular routine/maintenance appointment, and even asked for a quote. He let me… know I could call it in when I was ready to get the work done, and he would place the order for the service part, and it would take a couple business days to come in. He let me know that installing the part wouldn't take long at all, and he even installed itself while my husband and I were waiting. I know that this may not always be the case, as we were fortunate to get this done at the start of the day, before the service department got busy. Ian communicates effectively and honestly, and we appreciate his business.Hi, we are pleased to hear you had such a positive experience with us, Kristine! If you ever need help, just give us a call. Happy motoring!
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 07/30/2024