Tuttle-Click Tustin Chrysler Dodge Jeep Ram
Customer Reviews of Tuttle-Click Tustin Chrysler Dodge Jeep Ram
Review type:
Definitely visit Tustin Tuttle Click Jeep Chrysler Dodge!
by Karra2004 on 09/21/2015updated 11/05/2015Abe was so nice and was willing to make something work. He's really too good as he talked me into a much nice vehicle than what I was originally looking for.Beware of this dealership they will say anything to get you to sign!!!
by Oannes1 on 10/06/2015On 9/22/15 I purchased a New 2015 Jeep from Tuttle-Click Irvine Chrysler Jeep Dodge. During the purchase negotiations and after discussing financing options with the fleet Manager Hugh Diamond we decided on a price and that we would lease… the vehicle. We made it clear to Mr. Diamond that we may want to pay the vehicle off early and were assured there would be no issues. Of course it was all a lie something you would expect from a used car salesman I guess but not from a fleet manager of a large automotive group. Here are the issues that were promised or lied about that everyone who is thinking of buying a vehicle from any Tuttle Click dealership should be aware of. 1. I was told that I would be skipping my first payment and would not have a payment for 60 days. This was just a sale tool to get me to sign and was a complete lie. One week later I received my first payment statement from the finance company and it is due 10/22/15 30 days exactly after the date of purchase. 2. I made it clear to both Hugh and the finance manager that I may pay this off early and was assured that would not be an issue. I am now being told by Ally Bank that there are early payment penalties. Also I am being told on top of the penalties the only option is to pay all the lease and residual up front to pay off this vehicle? So instead of paying $40,500 the agreed upon price and thlees the $6800.00 down, plus $1000 Truecar Cash leaving a balance of $32,700 plus tax and fees? My payoff would be $43,000 thats $2,500 more than the negotiated price and I would lose all of my down payment? It is just simple sales fraud and lies and all buyers should beware of these guys. 3. Just to add insult to injury I was reviewing my sales contract trying to find where it discloses a pre-payment penalty or any of these lies and there in the fine print was a $595 dollar junk fee that was never discussed, agreed, or any part of the price negotiation? Even Trucar.com and all the other auto sites tell you this is a scam and junk fee? Once you are done and there is an issue no one will call you back? Beware of this entire group!I apologize that you have been frustrated with your recent car buying experience with us. We want to make our guests feel at ease during the entire process, and I am sorry that this was not achieved with you. That is not how we intend to do business. I would like the opportunity to discuss the situation with you further and make things right. Please feel free to contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Shirley | shirley@tuttleclick.com
Review
by Smutch14 on 07/02/2015updated 07/13/2015I liked Arnold and the way he went about selling the Jeep Grand Cherokee to us. The car sells itself and Arnold's knowledge about the vehicles and soft sale style give a buyer everything they need to feel comfortable and make the purchase.Thanks so much for the nice review! Arnold is a key component of our team here at Tuttle-Click Chrysler Jeep Dodge Tustin and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Take care! Sincerely, Shirley | shirley@tuttleclick.com
no pressure sale
by Raz1128 on 06/06/2015Sales team was very helpful and friendly. No pressure sale. I was not rushed into a decision. Felt as though the whole team involved (George, Al, David, Tony & Brett) were there to help me make the best decision and have the best… experience. Good energy between the guys made for a fun experience as well.Raz, thank you for taking the time to write about your experience. It is magnificent to know that George, Al, David, Tony and Brett were able to provide you with the pressure-free and knowledgeable service that our dealership is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Shirley | shirley@tuttleclick.com
My Jeep
by JustinesJeep on 05/15/2015updated 05/22/2015I liked my sales representative....Paul Manley. He was kind, helpful, not pushy at all, and just an all around pleasure to work with. He made the experience enjoyable and seamless. When we decided on the car....it did not take hours to do… paperwork either! That was fantastic.What an enjoyable review to read, Justine! It is reassuring to know that Paul provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left our dealership feeling confident about your purchase. Dont hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Shirley | shirley@tuttleclick.com
Exceptional, honest service!
by Julesrules11 on 04/24/2015Without an appointment, I had a really great experience working with Rudy at Tuttle-Click Jeep yesterday. He was quick to summarize my needs/wants, get me in front of the select vehicles I wanted to check out, and we were able to find a car… on the lot that I wanted to take home. Thereafter, we were able to put together a deal that leveraged a Price Promise special offer, and within 3 hours of walking into the store I was the owner of a beautiful new White Grand Cherokee. Rudy and his team made it a very low-stress trip to the dealership. Highly recommended!Thank you for sharing your positive experience with us! I am happy to hear that Rudy did a great job finding a perfect vehicle for you. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that he went above and beyond for you; it is just an example of why he is such a great asset to our team. We will make sure they hear of your kind words. All of us at the dealership await your return. Please let us know how we may be able to help next! Sincerely, Shirley | shirley@tuttleclick.com
Salesman was great.
by HBharley on 03/19/2015updated 04/02/2015After shopping 4 different dealerships and being very unhappy dealing with high pressure salesman who had a lack of knowledge of their products. Alvaro Madrigal knew the product worked with me to keep in my budget and was the opposite of… what I dealt with at all the other dealership.I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that Alvaro provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Shirley | shirley@tuttleclick.com
Very Happy
by KRamos21 on 03/29/2015Right when I arrived at the dealership George Boyadjiev approached me and asked if I needed help. He showed me the Jeep I was interested and never did I feel pressured from him to make a decision right away. Once I decided which jeep I… wanted we went inside and worked on the paper work and that's when I met Johnson King. Mr King was very polite and made sure I understood what was going on. I loved the way both of them treated me while I was at the Dealership. I had gone to several dealerships prior to going to Tustin and I was prepare for a "fight" and a bunch of negotiating but none of that was necessary with both Georgie and Johnson. I was very please with the overall visit and very happy with my purchase.Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that George and Johnson were able to meet your needs. At the dealership, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shirley | shirley@tuttleclick.com  
Best Sales People Are At Tuttle-Click In Tustin
by D_Guy on 03/05/2015Sales person Rudy Olmos quickly addressed all of my concerns and questions; and even anticipated a few. He truly went above and beyond. I have recommended him to people at work already.Thank you for writing such an awesome review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Rudy was so positive. We always do our best to make sure all of our customers leave with the right vehicle. We look forward to seeing you again. Sincerely, Shirley | shirley@tuttleclick.com
Best Experience!
by Nicole0814 on 02/07/2015updated 02/17/2015Everyone from the moment I pulled in was incredibly welcoming and friendly. They made me feel comfortable and made trading in my lease extremely easy and pleasant. They made sure I knew all of my options and what was expected of me. I… didn't feel pressured or nervous. It was the best experience at a car dealership I've ever hadWhat an enjoyable review to read, Nicole! It is reassuring to know that everyone provided you with a hassle-free and welcoming shopping experience. Our dealerships primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left our dealership feeling confident about your purchase. Dont hesitate to call or stop in if you should have any additional questions or concerns. Sincerely, Shirley | shirley@tuttleclick.com
Review
by Exo on 12/19/2014updated 01/02/2015Rudy the sales associate I was working with really made the effort to see what I was looking for in a car and made recommendations based on my need.We appreciate your feedback and are happy to hear that Rudy was able to meet your needs. At the dealership we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shirley | shirley@tuttleclick.com
2015 Jeep Wrangler Unlimited Sahara
by heatman on 12/19/2014updated 01/02/2015Salesperson was extremely positive, responsive and professional. He made it clear that he wanted to sell me a car and was willing to do the work to do so. Finance manager was very accomodating. Helped work through the payment method to… make it really easy on me. Great dealership.Thank you for this review! We really appreciate you leaving us your input. We are very pleased to hear that our team could make your car shopping experience so pleasurable and stress free. We are glad to hear that our sales team were positive, responsive and professional. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Shirley | shirley@tuttleclick.com
Tuttle Click Tustin
by Johnxcaleb on 12/19/2014updated 01/02/2015Arnold was a pleasure to work with. He made the process smooth and easy. He was awesome to do business with.Thank you for your kind words and congratulations on your new car! We are very happy to hear that Arnold made your car buying a smooth process for you. As we know buying a car takes time out of your day. Enjoy your new vehicle and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
Great Buying Experience
by Ryan1379 on 11/20/2014The people were great. Alvaro was extremely helpful. Johnson was very helpful as well. It was a great buying experience.Tustin Dodge- Rudy Olmos
by 714jking on 10/23/2014updated 10/31/2014My sales rep. Rudy Olmos was of great assistance and make my experience pleasant. Typically hate the process, but he ensured ti was smooth and quickly as possible. He was very honest and had an upfront approach, which facilitated my… decision to purchase my charger from you guys.Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Rudy was there to provide you with such exceptional service! Thank you again and we look forward to working with you again! Sincerely, Shirley | shirley@tuttleclick.com
Paul Manley was great!!
by MaryC5546 on 10/13/2014updated 10/24/2014Paul knew exactly what type of Jeep I wanted. He was good at reading me and my family. He didn't waste any of our time. Very friendly and personable. I would buy another car from him for sure.Mary, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Paul was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Shirley | shirley@tuttleclick.com
New Grand Cherokee
by dls920 on 10/03/2014updated 10/20/2014My salesman, Alvaro Vera, was great to deal with. He was calm, professional and explained everything very well. He was extremely knowledgable. I have never had such a nice experience buying a new car.Thanks for sharing this excellent feedback! I am glad to hear that you had such a wonderful car buying experience at the dealership. You're right! Alvaro is truly a great person. His consistent professionalism, knowledge and calmness make each and every customer leave our dealership satisfied! Thanks again and we can't wait to see you again! Sincerely, Shirley | shirley@tuttleclick.com
Great customer service
by EdmundoM on 10/18/2014Eddi was ver supportive, kind and willing to make a good deal for us. The whole staff helped us to make things quick and easyEdmundo, thanks for this marvelous review and congratulations on your new car! We are so pleased that Eddi was able to provide you with such exceptional service. Enjoy your new vehicle and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com
Erin Steele/jeep patriot purchase
by Erin528 on 09/16/2014updated 09/27/2014JR listened to everything that I had to say about the car i wanted and the price I wanted to pay and he made it happen for meHi Erin and thank you for sharing your experience with us. We are very happy to hear that JR was so attentive during your visit to our dealership. We hope that we have earned your repeat business by working hard to get you the best price possible. Thank you again and we look forward to working with you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
My experience at Dodge
by TShubin on 09/16/2014updated 09/27/2014The salesman was very knowledgeable about the type of vehicle I wanted to purchase. I didn't feel pressured at all. I knew all along I wanted to purchase the vehicle I ended up purchasing but he let me take my time and was patient with… me. I appreciated not being pushed into something. Overall it was exciting to finally be in my dream car and I felt like I received a great deal to top it off.Thank you for taking the time to leave us this amazing feedback! WeÂre elated to hear that our staff provided you with a knowledgeable, pressure free, patient and non-pushy service during your visit. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Shirley | shirley@tuttleclick.com
2015 Jeep Wrangler Rubicon purchasing experience
by DarthSeamus on 09/10/2014I was greeted by Kevin D. at the dealership, and he helped me place an order for my 2015 Rubicon. There was never any time when I felt pressured or uncomfortable through the purchase experience. The Rubicon came as promised with everything… I had asked for. His communication with me throughout the process via email kept me in the loop. Overall, I was very pleased with the whole transaction, and I would not hesitate recommending any of my friends or family members to get their next car from Tuttle Click.Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that Kevin was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. Congrats on your new Rubicon! We look forward to assisting you with your future sales and service needs. Sincerely, Shirley | shirley@tuttleclick.com
Jeep Grand Cherokee L
Jeep Cherokee
Jeep Compass
Karra, we appreciate your kind words. I will be sure to pass along your kind words to the team. Take care and give us a call if you need anything else! Sincerely, Shirley | shirley@tuttleclick.com
by tclickcjd on 11/06/2015