Customer Reviews of AutoNation Acura South Bay
Review type:
Great Customer Reception and Excellent Dedication
by Ashwin on 05/22/2025It was a long day for us and the sales team but they made sure we get the car delivered waiting for us late night and finishing all the formalities and handing us over the car. No surprises or offers to side track you with on course and on… time closure. Leo will be our goto person if we had to refer someone to Acura and definitely south bay dealershipGreat experience at Acura South Bay
by Jacqueline Herek on 05/01/2024I inquired on line about the RDX that I was interested in. John Shea answered promptly and put me in contact with his sales manager, Jennifer. She responded quickly answering my questions and getting all the information. A couple days… later I met with John and bought my new 2024 Acura RDX. Everyone I dealt with from John, Jennifer and the Finance Department were professional and made the process very easy.Jacqueline, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy buying experience
by Jonathan M on 04/11/2024During my recent visit to Acura of South Bay, I had the pleasure of being assisted by Jason Padilla, whose helpful and friendly demeanor instilled confidence in my purchase. The finance managers exhibited professionalism without resorting… to undue persuasion, and the dealership's extensive inventory facilitated my acquisition of a certified pre-owned Acura TLX with an excellent warranty. With a perfect rating of 10/10, I wholeheartedly recommend Acura of South Bay to anyone in search of an Acura. Their knowledgeable staff, transparent pricing, and corporate ownership without dealer markups ensure a positive buying experience. My sincere thanks to Anthony and the entire team for their outstanding service.Hi Jonathan, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Great experience!
by Gcalderon on 04/11/2024Min was an amazing salesman! Made the process so smooth! Excellent customer service too! Eric in finance is also great! I was extremely happy with my visit and I love my MDX!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Sales Process
by C Lounsbury on 04/10/2024I really liked the no hassle sales process, I knew the price of the car before I arrived and determined it was the right car for the price I was willing to pay. Done deal!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ACURA MDX 2024
by Brian Huynh on 03/27/2024The sale was going smoothly, convenient, and honestly.Hi Brian, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maverick lariat purchase
by Buylariat on 03/01/2024Very easy, pleasant, no hard sell to contend withHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
2024 Acura TLX Purchase
by Rt Customer on 02/19/2024Great sales experience with John Shea. Thorough overview of car features upon delivery.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
AWESOME buying experience!!!!
by Gregsmoore on 01/11/2024We purchased a preowned vehicle from the dealership and was met with a very very positive experience. Our salesman - Chaz - was amazing!!! I would highly recommend this dealership for their attention and care of the customer and their very… competitive pricing!!!Thanks so much for the warm recommendation of the team here at AutoNation Acura South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
2024 MDX Purchase
by Tiffanyhkr on 11/07/2023Great experience everyone listened and made the process easy.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent dealer!!
by Alfredo on 10/31/2023Annie who helped me with my purchase is what all salesmen should model themselves after. By being honest and kind and an amazing adaptive listener, she got me the deal I was looking for and took the whole dreaded buying experience away.… She went above and beyond and because of her and the team I will def be going back and recommending you all to EVERYONE!! Annie thank you again!!Hi Alfredo, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hassle Free
by MarieB876 on 10/20/2023I was not expecting to purchase a car the day I went to Acura I just saw the Integra on the street and thought it was beautiful wanted to see it closer. When I got there the price was fair and my sales rep was super knowledgeable and… helpful everything was so easy I left with the carHello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience - Acura MDX 2023
by Mjabara on 07/23/2023Friendly and helpful team!Hi Mjabara, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
An Easy Car Buying Experience
by ics.hk7 on 07/04/2023Purchasing a car at AutoNation Acura South Bay was such an easy experience! I was fortunate to have the chance to purchase an Integra Type S and throughout the process Jennifer, Min, and Eric were absolutely fantastic and so accommodating.… I greatly appreciate the flexibility to check out the demo unit and Min was communicative throughout the process as we waited for the car to be delivered from the factory. I also greatly appreciate the transparency and honesty throughout the purchasing process with pricing known upfront and a fair deal that we agreed on for my allocation. Even in a temporary location, it looks like business goes on without a hitch and I absolutely recommend AutoNation Acura South Bay for a new Acura purchase!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Acura South Bay and we hope to be of service again in the future.
Positive experience
by Jackie H on 07/02/2023I had an older Acura RDX and was looking into buying a Lexus SUV. My.husband convinced me to go to Torrance Acura AutoNation to test drive the Acura RDX. I was pleasantly surprised with the Acura's innovative and smart interior design and… smooth driving compared to the Lexus. I was not expecting to buy a car that day but I left with a newer Acura RDX. Emmanuel was super friendly, helpful, and very easy to work with.. He was very knowledgeable about the vehicle. He answered our questions, and he gave us a lot of helpful tips. Emmanuel and his manager worked with us on reaching a deal on my trade in. I usually find car shopping very stressful but we had a positive experience at Acura AutoNation. Best of all, I love my new car!Hello Jackie, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
excellent experience on returning my 2020 MDX and leasing a new 2023 MDX
by Eric in CA on 06/30/2023everything went smoothly, and I got a great deal in this place.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great all around
by Ethan on 06/25/2023Love my certified pre-owned 2020 Acura RDX! John Shea was a great salesperson to work with. Very knowledge and informative throughout the entire buying process start to finish. The finance manager, Collin, was also pleasant to work with.… Great dealership that I would recommend to family and friends.Hi Ethan, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Just okay
by EDub on 06/21/2023Initially got an offer to purchased a CPO with a 7.99% interest rate. They failed to disclose my credit score pulled for the transaction. I went back a few days later and got the credit report. My credit score was 825. I planned to… refinance my loan immediately after learning this information. It's funny that at the time of purchase, they stated 7.99% was the best they could do. Yeah... right. Ended up calling the dealership asking for a better rate. Got my rate down to 6.39%. Also, upon driving my CPO home- I ended up finding food stuck between the seats, and various gunk and stains that could have easily been removed. Not sure how all of those things passed their 150-something point inspection. I've had to call and email multiple times to get this resolved. The manager, Lance Edmond, has stated on three separate occasions that he would call me back. He never did all three times. I had to call again to keep the correspondence alive.Edub, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Issue has been fully resolved. Dealer cooperated and comped accessories for the inconvenience. 5 Stars all around for the effort to make things right.
Asked to by used car, but salesperson brought us new car lease proposal
by Usedcarshopr on 05/30/2023updated 06/20/2023Shopping for a 3 year old coming off a lease with a firm max budget/figure. Waited for salesperson to bring us the paperwork, salesperson returned with a proposal for a $54k new car lease. That's not what we asked for. So we left.… Contacted dealer#2 in another city and found similar 3 year old coming off a lease, even lower mileage. Salesperson at dealer #2 asked what price we were quoted by dealer #1 on the 3 year old. offered us 2k less for same vehicle year and even lower mileage. Contacted salesperson at dealer # 1 and asked if he'd meet that price and he gave us the line, "we are a no haggle dealer " price is price. Asked #1 if we could take care to a AAA mechanic for prepurchase inspection, response was no. You have to buy first. But you have a 5 day /250 mile grace period to cancel sale/return vehicle.Hi, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (310) 667-8231 so we can work towards a resolution.
Sales Person
by John Barnes on 05/31/2023Mr. Dietrich Seney and his manager, Jennifer took care and help us make a quick decision whether to buy the car that we desired. Mr. Dietrich took an extra mile for an utmost service as a sales person by coming to our house to pick up the… check in order for our transaction to push through that day. With that being said, my wife and I are very thankful that we come to the right dealership.Hi John, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Good dealer
by Wilbur C on 05/30/2023I got a MDX Type S from AutoNation Acura South Bay a week ago. The car is amazing! This is the second car I got from them. Highly recommend Acura South Bay and the Sales representative Chazz Hodoh. Very nice gentleman.Hi Wilbur, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Ashwin, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura South Bay. If you ever need help, just give us a call. Happy motoring!
by Presley Palmer on 05/23/2025