Swickard Cadillac of Thousand Oaks
Customer Reviews of Swickard Cadillac of Thousand Oaks
Review type:
LOVING my new XT4!!!
BEWARE OF THIS DEALERSHIP
by The1JamieC on 02/05/2025Do not take your car here for service. They had my car for a week, returned it to me 'fixed' without actually testing anything. They said they replaced the Onstar module, but no one tested it. It wasn't fixed. They said they ordered a new… front grille, but no one can confirm the status of the part. They charged me for new windshield wipers and told me they are on back order, but no one can confirm when they will arrive or that they were actually ordered. The General Manager Andrew Plummer does not return calls or emails, ever. I have called and 'escalated' call back requests through their answering service and no one has called me back in over 2 weeks. No one responds to emails (so far I have sent 4 messages over a week and a half), and no one answers when I call the service department. I reached out to the owner of the dealership who looped in his Management team via email over a week ago. I got a call from the new Service Manager David Rudolph assuring me they would check on my windshield wipers and the grille and get back to me. 4 phone calls and 5 emails later - they went MIA on me and I cannot reach anyone (again). My Onstar issue is still persisting and Onstar has confirmed it is a hardware issue that the dealership needs to handle. It's obvious that not a single person in the dealership cares. Worst experience I have ever had with a dealership in 25 years. Their hold music boasts about their customer centric approach, but the reality is that they don't value customers at all. Moving on to Cadillac of Calabasas who picked up the phone right away, talked through the service items with me and booked me for service tomorrow morning. Night and day from the experience at Swickard.Jamie, I'm truly sorry to hear about your frustrating experience with our service department, and I apologize for any inconvenience this has caused you. I'm glad to hear that Dave has been in contact with you today and was able to assure you that your parts are on order. As he explained, the grill is on back order, so we are in a wait-and-see position on that. The wiper blades are only available as a complete wiper blade arm; we received one of them today and are expecting to get the other one in tomorrow. I feel certain that Dave and his team will be able to diagnose the problem with your OnStar system when you bring the vehicle in for your appointment on Monday. We appreciate your patience through this process. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com
Thank you. The reason that I received a call today is not because anyone was proactive. It is because I placed 2 calls this morning after receiving 3 texts at midnight telling me my Lyriq parts were in but not specifying which parts. On the occasions when I can reach Dave, he is helpful. My hope is that we are able to resolve the service items ASAP. Thank you!
LOVING my new XT4!!!
by Leah Thomas on 03/06/2024The Cadillac experience is first class at Swickard Cadillac of Thousand Oaks. Ulises Mendoza provided patient excellent customer service from start to finish, along with everyone who assisted with my purchasing a new Cadillac was as smooth… as the car rides!! The overall experience was teamwork at it's Best!! Ulises follow up with my fiancé and myself was superb!! I highly recommend Swickard Cadillac of Thousand Oaks!!!Leah, we're delighted to know that Ulises and the rest of our team at Swickard Cadillac Thousand Oaks provided you with top-notch service! We hope you enjoy every smooth ride in your new Cadillac — thanks for recommending us. Enjoy the road in your new car and welcome to the Swickard family!
Cadillac XT5
Buick Enclave
Cadillac Escalade ESV
Leah, we're delighted to know that Ulises and the rest of our team at Swickard Cadillac Thousand Oaks provided you with top-notch service! We hope you enjoy every smooth ride in your new Cadillac — thanks for recommending us. Enjoy the road in your new car and welcome to the Swickard family!
by Swickard Cadillac Thousand Oaks on 03/06/2024