Mazda Thousand Oaks
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Customer Reviews of Mazda Thousand Oaks
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1 sales review
BUYER BEWARE
by Desiree B on 12/28/2024This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to view? Eventually I got photos. I asked if the sale price was correct only to find they added… the pre-sale price to the OTD. When I mentioned this they said they will only honor the price if I came in, EVEN though they already confirmed the price and it should already be honored when Matt agreed to the sale price??? (Please refer to the screenshots) When I finally got the break down, they added "optional fees" but essentially told me they were mandatory. I said they are NOT and he kept standing his ground. I asked him to show the the product add-ons contract and he said he couldn't do that over chat (but in reality its because the contract says that these charges are Voluntary). I told him that forced add-ons are actually something that's going through a lawsuit right now and he said he had to close the chat. I have screenshots of the entire conversation.
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