Customer Reviews of Paradise Chevrolet
Review type:
472 reviews
Sort by:
Stay far away from this dealership
by John1640 on 07/02/2025On the June 29th I decided to purchase a new Chevy truck. I went to Paradise to look at their selection and found one that caught my eye. The salesperson JP allowed me to test drive the vehicle and I noticed it had 253 miles on it. I told… JP that I hadn't seen a new car with that many miles on it before. JP said the truck had been on the lot for a while and the miles were from previous test rides. I was pleased with the truck and told him I would be back at a later date to purchase it. Prior to leaving JP introduced me to a gentleman that he said was a sales manager. The manager asked me if I was trading in my old car and I told him Carmax was buying the car for $12,400 so it wouldn't be part of the deal. The manager told me Paradise Chevrolet was affiliated with Carmax and they would take the car and pay me what the certificate quoted. The following day we went back to Paradise to make the purchase. We debated the price of the truck and finally came to an agreement. The sales manager came over and told me that the truck I was purchasing was kind of new but wasn't actually new. I was very unhappy they presented the truck as new but it wasn't. He told me the truck was put in to service back in February and was used as a demo. He further explained that the warranty period would not be for three full years and would be shortened by four months. By this time we had invested three long hours there so I reluctantly agreed to complete the purchase. I looked closely at the numbers and noticed they had reduced my trade to $11,000 instead of the $12,400. l noticed that they had added on $5,600 for a warranty and $2000 for a LoJack system. I told them I did not want the LoJack system or the warranty and he said they could removed the warranty but it was mandatory to purchase the Lojack system. The salesperson took us to the finance manager and he again tried to push the warranty and I told him we were not interested. He continued to badger us until the price of the warranty went from $5600 to $2500. The finance person started to have us sign numerous pages of the contract until I noticed one paper was a release of liability for the dealership that held them harmless if I discovered the vehicle had been wrecked or damaged in anyway. I ask him why would the vehicle be damaged or wrecked and if so why wouldn't they disclose that to me. He told me that I could have the vehicle inspected by a third party if I paid Paradise $250 and a $500 restocking fee if I brought it back. At this point I was done and walked out. I told them I wanted my car back and we left. Later I received a text from lan who apologized and said they had another truck equipped the same he could sell me at the same deal. I agreed and he sent a picture of the deal sheet. Paradise added an additional $4000 and did not give me the truck for the same price. What Paradise did was at least very unethical and at most illegal. According to California DMV no dealership can force you to purchase an add on like LoJack if you don’t want it. Later I received a text from lan who apologized and said they had another truck equipped the same he could sell me at the same price. I agreed and he sent a picture of the deal sheet. Paradise had added an additional $4000 and did not give me the truck for the same price. What Paradise did was at least very unethical and at most illegal. According to California DMV no dealership can force you to purchase Lojack or any other add on. My advice to anyone is too stay away from this horribly unethical dealership. Every person I dealt with there seemed extremely comfortable with being untrustworthy and untruthful. I do have screenshots of my conversations with these people which confirms my account.Very patient!
by happykathy17 on 06/10/2025updated 06/16/2025I had such a great experience working with Francisco while buying my car! I showed up with four very opinionated people, and he handled it all with so much patience and professionalism. He never made me feel rushed or pressured, and he… really took the time to make sure I was comfortable and confident in my decision. I’m very happy with the deal I got and the service I received. Thank you, Francisco, for making the whole process smooth and stress-free!Horrible Service/Dented Vehicle/Employee under influence
by Cassondra Rose on 09/27/2024What a shame you can't use 0 stars! Paradise Chevrolet is the worst from the upper management down. I took my Chevy Silverado in for repair and showed up to pick up my truck with a dent in the passenger side door which was caused during… their possession. Jon the service manager took full responsibility and was fully communicated with me but informed me they could only repair 90 percent of the dent, which was not satisfactory. Nor should a customer ever have to deal with just 90 percent. Then to deal with Cory who says well "We can give you a service credit and you can deal with the dent." Ummm no, I would like my truck fixed to the original version it was brought into Paradise Chevrolet. But of course, they expect payment for the repair and me to leave with a damaged truck caused by fault of Paradise Chevrolet. Then to have Doug attempt to satisfy the issue, well to have a service manager not only working but dealing with clients while under the influence is completely wrong. (FYI- 14 years of law enforcement gives me the credentials to back these statements up). And to lie and cover up the paperwork by attempting to reprint, as seen with new time stamps. I asked for the manager's name, I was told "I don't have to give to you." I asked for my paperwork, "I was told only by subpoena." So obviously they have something to hide. I called today to speak with the manager, Todd Tracy, because Devin was nice and gave me his card. But no, the CFO, Stacey Richards, calls me back to state I am not allowed to be a Paradise customer because I stated the TRUTH that Doug Richey was under the influence. SO PLEASE THINK TWICE BEFORE BRINGING IN YOUR VECHICLE FOR SERVICE UNLESS YOU WOULD LIKE IT DENTED.Paradise Chevy Service Dept is no paradise!!!
by AngelM on 05/16/2024I don’t ever post a review let alone a negative review but I am thoroughly disappointed and frustrated in the inadequate service and unprofessionalism from Paradise Chevrolet dealership and Peter with the Service Department. We had a 7am… appointment for our vehicle and were first in line of service appointments. Our Service Advisor Peter called early afternoon (only after I reached out first) advising us of the repair work outrageously priced with an option for a possible cheaper alternative. We opted for the cheaper alternative of flushing our transmission fluids which should not require the amount of time it was taking unless other customers after us are receiving customer service priority. Peter called again stating the vehicle would be ready the next day. My husband insisted we needed the vehicle the same day as vehicle was brought in for repairs to which Peter said he’d try to have the vehicle ready or provide a courtesy vehicle by the end of the day. He left a message after 4pm requesting a call back. However, when we called back he and other Service Advisors went home for the day by 5pm. Another call before he left for the day would have been the right thing to do updating us on the status of the repairs and the courtesy vehicle. But that was not done. So we are out a vehicle tomorrow on a day needed to travel to San Diego Airport. Forget that the Chevy vehicle we have is causing major issues at 100,000 miles that typically other car brands would not be experiencing until 200,000/250,000. In addition to dealing with Service staff that could care less about their customers- we are unfortunately stuck with a lemon of a vehicle not comparable to the quality of other dealerships not Chevy. Once, we get our vehicle back, we will 1) never buy a Chevy most especially from Paradise Chevrolet and 2) never deal with inconsiderate Service Staff like Peter at Paradise. I don’t recommend either Peter for service or Paradise Chevy for sales. I regret both!Professional Experienced Service
by Mr Dave English on 11/14/2020Mr. Dave English experience in the business and willingness to work with costumers needs is second to none.Buy from Darrin!
by Madison and Yoyo Delgado on 08/13/2020Literally the fastest and best car purchase experience of my life. My husband and I were extremely doubtful that they would be able to help us, but Darrin was extremely fast, friendly, and went above and beyond any of our expectations. He… was such a pleasure to work with and so friendly. My husband got the exact truck that he wanted without a single issue.. mind blown! We couldn’t recommend him enough!Buying a car with Dave English
by Paradise Chevy on 06/04/2020It was an absolute pleasure to work with Mr. English when I bought my car last week. He is straightforward with what he can do and very knowledgeable. He is very easy to talk to and listens to what you want. If you want to buy a car truck… or any vehicle, ask for Dave English at Paradise Chevy in Temecula, he will treat you right!Great purchase experience
by Great purchase experience on 03/03/2020I recently bought a new Silverado truck and was very satisfied with the experience and professionalism given by Joel Flores my sales person. Joel was very knowledgeable with the truck I was looking to purchase and worked with me to get the… price point I wanted. Overall a great experience. I highly recommend Paradise Chevrolet and Joel Flores.Becky Young got it done!
by Jan Fehling on 02/01/2020My original order for my Sonic was delayed indefinitely, and it turned into quite the run around for Paradise. Did that stop Becky Young? No it did not! Becky's tenacity (for 7 months)paid off! Yesterday she delivered my new Sonic. She is… the best! This our 9th purchase from Paradise, and it's all because of Becky!2020 Blazer
by Jerry Rounds on 01/30/2020Last week my wife and I purchased a 2020 Chev Blazer from Becky Young. We have purchased several cars from Becky before and have enjoyed our experience. This time Becky did not disappoint. Becky worked very hard to find the car that we… wanted and gave us a very competitive purchase price. She is a true professional. We have thoroughly enjoyed our experiences with Paradise Chev. The company is well managed and filled with very friendly and customer oriented employees, from sales, service, and parts. We highly recommend buying a car from Paradise Chev. Thanks Becky!Paul Whitten is the Best!
by Daisy on 01/11/2020Paul Whitten thank you for your outstanding customer service. We enjoyed working with you. You went above and beyond to deliver the best service.Best Car Buying Experience
by Best Car Buying experience on 01/05/2020Had the best car purchasing experience thanks to the team at Paradise Cheverolet! Damione was absolutely a pleasure to talk with and so knowledgeable and helpful. We found the truck we were looking for and love. The approach by the team of… no pressure and there to help you however they can makes the car buying experience a good one. We will definitely be purchasing our next vehicle at Paradise. Thanks guys!Joel was there for me!
by Dawn Ramos on 12/22/2019Joel Flores kept an eye out for the vehicle I was looking for and when he found it, he called me right away and sent me pictures and video of the vehicle! Great experience overall.Great Place to get a vehicle
by Henry Cruz on 12/18/2019Paradise Chevrolet is a great place to get a car , Peter Williams was wonderful and helped me every step of the way.Gabe is a great sales man
by Issamandemma11 on 12/11/2019Gabe helped me and my wife buy a used vehicle and it’s just perfect and we didn’t feel pressured in anyway. He really cared about our opinions.AWESOME PRODUCT SPECIALIST
by AWESOME PRODUCT SPECIALIST on 11/08/2019Iris De La Cruz with Paradise is absolutely awesome! I had not purchased a vehicle for many years, so many new features were not familiar to me. Iris took the time and had the patience to answer all my questions about everything. Never… rushed me, made sure I had every answer. Car buying can be overwhelming, I was very fortunate to have Iris on duty to help me with this experience.Another Awesome Sales Experience
by Mae Mae on 11/01/2019I bought my second car from Paradise Cadillac and received superb service once again. I pride myself on spending money only where the customer service is awesome. Lance Orosco was super energetic, happy and very knowledgeable. He was… patient and attentive and I really appreciate that. I love the Cadillac brand and will continue to buy from this dealership even though there’s another equal distance from my home.It was a pleasure to read about your second car-buying experience with us! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know that LAnce provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Todd Tracy – General Manager, 855-902-2299
Great car purchase experience
by Ron Savitt on 10/19/2019Damion Thompson was extremely professional and low key in his help with my auto purchasing experience. I would definitely recommend him to anyone looking to purchase an automobile.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Todd Tracy – General Manager, 855-902-2299
Great Service, no pressure!
by Love My Truck on 10/01/2019I wanted to take thank Sam and Christian. They worked with me, found me the truck I wanted and listened to all the minor features that I wanted. I never once felt like they were pushing a truck on me, they wanted to and did everything they… could to get me MY truck! Their patience, attitudes and knowledge was great!Thank you for writing about your visit with us! I am happy to hear that Sam and Christian were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Todd Tracy – General Manager, 855-902-2299
They get it done Right!!
by Sergio Gomez on 09/13/2019I really have to say I've never experienced such great effort and persistence to get me the Best deal I have ever gotten buying several cars throughout the years. Damione Thompson great respectful man for a sales person, with experience… that is evidence for all types of credit levels. Its an honor to share with all who read this survey to say, you'll be in great hands for your business here with Damione at Paradise Chevrolet.Great sale again
by Alfredo on 08/24/2019I would like to say that this is my second vehicle purchase from Paradise and they continue to suprise me. The level of professionalism with no pressure.Steve Burchfield did a amazing job! Keep up the good work Steve!
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Traverse
Chevrolet Equinox
Videos
About our dealership
Your dedicated Chevrolet Dealer in Temecula, California. Paradise Chevrolet Cadillac was built with the unwavering mission to guarantee customer satisfaction before, during and after the sale of our top-of-the-line cars, trucks, and SUVs. Our dealership does not only serve the great Temecula Valley but also serves as one of the premier Chevy/Cadillac dealers in the state of California. Our commitment to customer service is second to none and we invite you to witness this firsthand at our showroom located at 27360 Ynez Rd. You can also feel free to call us directly at (951) 699-2699 or send us an email using the Contact Us page. We look forward to connecting with you and making a lasting impact on how you purchase and service your vehicle.
What sets us apart
Paradise Chevrolet Cadillac has received the Chevrolet Dealer Of The Year Award 11 Years In A Row!
Amenities
- Complimentary Loaner Cars
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Thanks for this marvelous review and congratulations on your new car! We are so pleased that Iris was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Todd Tracy – General Manager, 855-902-2299
by Paradise Chevrolet on 12/03/2019