Customer Reviews of Hello Subaru of Temecula
Review type:
Recent customer
Usually Good, But Not Happy With Recent Experience
by Harley Cohen on 08/09/2023I feel like the quality of service has gone down ever since Hello bought the dealership from John Hine of Temecula. For this scheduled service I specifically asked to have the cabin filter replaced given a history of recommending it in the… past, but never asking if I wanted it done. I had to see it on the checklist when picking up the car. Not only did they not replace it this time, but the checklist said it was fine. When I raised the issue with the service advisor who was there when I picked up the car, I got a long explanation that had nothing to do with why it was not replaced. The car was also supposed to be washed while there which did not occur eitherHello Harley, Thank you for reaching out to us with feedback from your visit. We are so sorry for the problems with your recent service. This is not the Hello way and we appreciate your candor so we can improve. We would love the opportunity to make this right for you. Please reach out to me directly at eric.kelley@helloautogroup.com and I will put together a plan to take care of this for you. Thank you!
Top notch service
by JonCons on 08/08/2023I came in with a transmission issue. It ended up being a software update needed. Both Helder and Eddie were amazing. They were kind, professional and knowledgeable. They kept me updated every step of the experience and I am grateful for… their service.Hello Jon, We are genuinely thrilled to receive your fantastic five-star review! It was an absolute pleasure assisting you with your transmission issue, and we're delighted to hear that Helder and Eddie were able to provide you with exceptional service. At Hello Subaru of Temecula, we take great pride in our team's expertise, professionalism, and dedication to ensuring a smooth and satisfactory experience for all our customers. It warms our hearts to know that their kindness, professionalism, and knowledge left a positive impact on you. We understand the importance of keeping our customers informed throughout their service journey. We're glad to hear that our team kept you updated at every step of the way, providing you with the transparency and reassurance you deserve. Thank you for choosing Hello Subaru of Temecula for your transmission issue. We greatly value your trust and your business. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. Our team will be more than happy to help. Once again, on behalf of Helder, Eddie, and the entire Hello Subaru team, thank you for your kind words. We are truly grateful for your support and are here to serve you whenever you need us.
Customer of Hello Auto in Temecula
by JulianPI on 08/03/2023In for 30,000 mile check. Dealt with service advisors Evelyn and Erik, who explained issues found and recommended repairs needed in clear language.Hello Julian, We are ecstatic to hear about your positive experience during your recent 30,000-mile check with our Service department! Thank you for taking the time to share your feedback. We greatly appreciate your business and are thrilled that our service advisors, Evelyn and Erik, provided you with clear explanations of the issues. Your satisfaction is our top priority, and we're here to ensure your vehicle's performance and safety. Should you have any further questions or need assistance in the future, don't hesitate to reach out. Safe travels, and we look forward to serving you again!
Service
by Mhmdean on 08/02/2023Great service. Prompt, courteous, and quick. Love receiving the videos.Hello, Thank you so much for your kind words! We are thrilled you had a positive experience with our service department at Hello Subaru of Temecula. Providing prompt and courteous service is our top priority, and we're glad it reflected in your experience. It's wonderful to know that you're enjoying the videos as well. Feel free to reach out if you need anything else or have any suggestions. Your satisfaction is important to us, and we look forward to serving you again in the future!
Setvice
by Bluewaters on 07/29/2023Joshua and the Hello crew provided first class service. On time, quality and personable.Hello, I'm glad you had such a great experience with Joshua and the Hello Subaru of Temecula team! Thank you for taking the time to leave us this wonderful five-star review. It's fantastic to know that their service was on time, of high quality, and that their personable approach made a difference. We greatly appreciate your feedback and look forward to serving you again. If you ever need anything else, don't hesitate to reach out. Your satisfaction is our priority!
Recent customer
by Happy Guy on 07/23/2023I was very happy with my recent car buying experience with Hello Subaru in Temecula. The car I wanted was at another dealership about 100 miles away. My sales representative drove there and brought it back and had it detailed for me.… Everyone at Hello has been very helpful, considerate, and not pushy as I have experienced at other dealerships in the past.Hello, Thank you so much for sharing your positive experience while visiting us Hello Subaru of Temecula. It warms our hearts to know you were pleased with our Client Advisor's dedication to ensuring you got the car you wanted. Going the extra mile to retrieve the vehicle from a distant dealership and having it detailed for you is one of the many ways we strive to exceed our customers' expectations. We're thrilled that this personalized service left a positive impression on you. Your kind words about our team's helpfulness, considerate approach, and lack of pushiness mean a lot to us. We believe in creating a comfortable and stress-free environment for our customers, and we're thrilled to have achieved that for you. Your satisfaction is our top priority, and we're grateful for the opportunity to have been a part of your car-buying journey. Once again, thank you for choosing Hello Subaru of Temecula and sharing your glowing review. We look forward to serving you again and continuing to provide the exceptional service you deserve. Safe travels, and enjoy your new car!
Service team cured Engine shake at idle on my 2018 Subaru outback.
by Pineypaddler on 07/21/2023Had issue with engine shaking at idle. The service team went beyond to identify the issue. Performed several adjustments and cured the issue.Hello, Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear about your positive experience with our service department. We're glad we could go above and beyond to identify and resolve the issue for you. Our team is committed to providing top-notch service, and it's great to know that their efforts resulted in a successful outcome. If you have any more questions or concerns, please don't hesitate to reach out. We appreciate your trust in us and hope to continue serving you. Drive safely!
Evelyn was absolutely amazing!
by Theosbox on 07/19/2023I checked in with Evelyn, she was very knowledgeable, professional, easy to work with and made me feel at ease. I will 100% come back and work with her.Hello, Thank you for your glowing five-star review! We truly appreciate you taking the time to share your experience with Evelyn. It's wonderful that she provided exceptional service during your visit to Hello Subaru of Temecula. We are delighted that her knowledge, professionalism, and ease of working with you made your time with us enjoyable. Evelyn takes great pride in ensuring our guests feel comfortable and at ease, and your kind words reaffirm her commitment to delivering top-notch service. We will be sure to pass along your appreciation to her! We are thrilled that you had such a positive experience with us, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Once again, thank you for choosing Hello Subaru of Temecula and for your kind words. We can't wait to have the opportunity to serve you again soon!
Wonderful buying experience!
by HappyCustomr on 07/11/2023Very welcoming, comfortable experience. Dawson helped to get us where we needed to be to get us the car we selected. Due to a few hiccups on our side, it took us most of the day but Dawson remained patient and continued to work with us.… Highly recommend!Hello, Thank you so much for your kind words and for sharing your positive experience with us at Hello Subaru of Temecula! We're delighted that you found our dealership welcoming and had a comfortable experience. Dawson was thrilled to assist you in finding the perfect car and ensure you reached your desired goals. We understand that sometimes unexpected hiccups can occur, but we're glad that Dawson remained patient and dedicated to helping you throughout the day. We truly appreciate your recommendation and are grateful for the opportunity to serve you. Please reach out if there's anything else we can do for you in the future. We look forward to seeing you again!
Best Customer Service!
by Joboo!! on 06/16/2023Hello Subaru has the best customer service around! Santos was so informative and kind, too! We really appreciate a service department staff who is professional, knowledgeable, and very considerate while working with the customer. Highly… recommend Hello Subaru!Hello, Thank you for your kind words and feedback! We're thrilled to hear about your positive experience with our customer service, particularly with Santos. We pride ourselves on providing professional, knowledgeable staff dedicated to exceptional service at Hello Subaru of Temecula. Your recommendation means a lot to us, and we look forward to serving you again.
Service
by John smith on 06/09/2023I dropped off my car for an oil change and tire rotation. I asked them to take a look at the eyesight because the car had been acting funny. They said they cannot and that I would have to book a separate appointment. I then asked for a… shuttle to take me 4 miles down the road to work. They said they don’t have a shuttle. I asked for an Uber and they said no, all travel accommodations would have to be arranged by me. All other dealers in the area will call you a rideshare free of charge, including the dealer I bought the car from in Riverside. I asked if I could take an extended test drive of a car to my office and return in an hour and half when my car would be done. They said no. So I had to pay for an Uber to and from work to make a meeting. When I returned I asked to speak to a manager but there was none available.Hello John, Thank you so much for taking the time to provide us with feedback at Hello Temecula Subaru. We appreciate all forms of feedback so we can work towards delivering a 5-star experience in every space you visit us. You are right; there is no excuse for not providing options to find a solution to your service concerns. Please contact me so I can assist you with your concerns. We would be happy to assist you with this. Please feel free to contact me (Eric Kelley, Service Director) at 951-553-2050, and I'll handle this for you. We appreciate your business, and thanks again for taking the time to provide feedback. Have a great rest of your day!
30,000 mile maintenance
by Dogloverdr on 06/08/2023Service Department and Eric was very nice to work with. He tried to keep the costs down as best he could. Job was completed in a fair amount of time.Hello, Thank you for taking the time to share your experience with our service department and specifically mentioning Eric. We're thrilled to hear that he provided excellent service and made efforts to keep costs down for you. We greatly appreciate your feedback. Hello Subaru of Temecula strives to provide exceptional customer service and ensure that our customers receive efficient and cost-effective solutions. It's wonderful that Eric could deliver on those objectives and complete the job within a reasonable timeframe. We value your business and appreciate your trust in our service department. Please reach out if there's anything else we can assist you with in the future. We look forward to serving you again.
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Hello, Thank you so much for sharing your positive experience while visiting us Hello Subaru of Temecula. It warms our hearts to know you were pleased with our Client Advisor's dedication to ensuring you got the car you wanted. Going the extra mile to retrieve the vehicle from a distant dealership and having it detailed for you is one of the many ways we strive to exceed our customers' expectations. We're thrilled that this personalized service left a positive impression on you. Your kind words about our team's helpfulness, considerate approach, and lack of pushiness mean a lot to us. We believe in creating a comfortable and stress-free environment for our customers, and we're thrilled to have achieved that for you. Your satisfaction is our top priority, and we're grateful for the opportunity to have been a part of your car-buying journey. Once again, thank you for choosing Hello Subaru of Temecula and sharing your glowing review. We look forward to serving you again and continuing to provide the exceptional service you deserve. Safe travels, and enjoy your new car!
by Julie Martinez on 08/22/2023