Chase Chevrolet
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Customer Reviews of Chase Chevrolet
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2 service reviews
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Tony Arceo - Grayson Engineering
by Grayson 1 on 11/03/2024updated 11/20/2024As usual, the Chase team got me in for a oil change. I was on my way back to the office and realized it was time to get my oil changed. It seems I never have to have it done. But again as usual the team always get me in and out and on my… way. Thank you!Chase Chevrolet Service
by Ganessa on 10/22/2024I am a proud owner of the vehicle I purchased from Chase. I've had my car for four years and only taken it to chase for service except for my tire purchase. I'm thankful for the coupons they send often, because it really helps me out. My… favorite is the free all points inspection. The staff is always kind and professional.
The following reviews are more than two years old. They are not included in the overall rating.
9 service reviews
Waiting for part
by Italian on 05/01/2023During a long wait for a part from GM Abel and Angel in service were very helpful answering my questions and as soon as the part arrived Abel called me and got it installed the next day and under the ariginal estimate. Good service as… usual.Italian, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Does not stand behind their product
by Juan Contrer on 01/04/2020Went to get warranty regarding a fracture in rim that was not caused by impact. Looked like manufactures defect or damage done in GM’s chain of custody. Refused to take responsibility for their product.Flat tire
by Ldomondon on 01/22/2019updated 01/29/2019Took flat tire in the fix it immediatelyStill dealer service
by 98 S 10 on 11/23/2018After 269,000 miles on my S 10 pick up, I still take it to Chase for a regular oil change every 5000 miles. That should speak for itself.Tomz71
by Tomz71$ on 11/23/2018Went for an oil change and multi-point inspection. Got home, put the truck in the garage. Next morning, pulled the truck out of the garage, noticing a pool of oil under where the truck had been parked. I took the truck back to Chase. Seems… they over-tightened the filter, causing it to leak. This is the second time this has happened. After replacing the filter and filling the oil, the mechanic said the oil drain plug was over-tightened and the copper washer was collapsed. Since they are the only ones that service the vehicle, they are the ones that crushed the copper washer on the drain plug. They said to remind them on the next service and they would replace it at no charge. My question is when they noticed it and it was on the rack, why didn’t they replace it then? Very poor customer service!Janice Dixon
by janicedixon on 11/15/2018Requested an oil change. Was charged 48.00 Service for a oil change. Was not told the price included a tire rotation. While waiting for my car I was given the paperwork. On the paperwork it was marked that I declined the rotation… which was a lie. I was never told the service included a tire rotation. They failed to rotate my tires. Is the standard oil change 48.00 or was I over charged???Wasted time
by Alex Manzo on 11/15/2018Will not be going back to this place they did not check my fluids properly the over inflated my tires not to tire specification have to go back a second time to correct the work never had this at the other dealership I've been to.Chase Chevy Service
by John873 on 10/26/2018Jesus is awesome, nice guy and does what you ask.Horrible service ...
by nomoregm11 on 03/04/2015I bought 2 brand new Chevy cars in one visit to a dealership ... a 2011 Chevy Cruze and a 2011 Chevy Equinox. That was the biggest mistake I have ever made. My experience with both cars has been horrible and the service department here in… Chase Chevrolet in Stockton, CA is so incompetent, rude and arrogant. At one point the service agent asked me if I know how to read ... WOW!! I spoke with the service manager and it seems that attitude is tolerated. I have escalated several of my issues to corporate GM to no avail. My gripe and experience seems to be consistent with everyone else in this forum .. http://forums.edmunds.com/discussion/13798/chevrolet/equinox/2011-chevy-equinox-problems/p37. I am a very patient/forgiving person but I think I have had it already. I should have listened to my wife to get rid of both vehicles long time ago and I have decided to do so. I've received so many class-action lawsuit letters on both vehicles and will be exploring that option now.
About our dealership
Ganessa, thank you for taking the time to leave a review for us at Chase Chevrolet CO., INC.. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
by Beckett Adams on 10/24/2024