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Customer Reviews of Universal Mitsubishi

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The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
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  • Happy, First PHEV Owner

    5 out of 5 starsby New_Azusa_PHEV_Owner on 03/17/2019

    Walked in on a Sunday looking for a 2019 Outlander PHEV, white exterior/grey interior. Salesperson and manager kindly explained they didn’t have any 2019 models but expected them to arrive “any day” and helped me look for a 2018 model instead, within a reasonable driving distance. When we couldn’t find a match, they let me walk away without giving me any pressure to buy anything or using “bait & switch” tactics, but simply with a promise to call me as soon as the model I wanted arrived on their lot. Got the call on Tuesday. Signed the paperwork on Thursday and drove it home. This outstanding experience alone has turned me into a loyal Mitsubishi owner, after over 15 years of driving only Toyota and Lexus vehicles.

  • Terrible Service

    1 out of 5 starsby mpeterson27 on 03/15/2015
    updated 03/30/2015

    Walked in, and everyone seemed too good to talk to me. A manager named Mike was rude and instead of trying to get someone to help us, he shrugged it off and went about his day. Never buying from here. Bought from their competitor instead.

  • There has to be a better Car Dealership

    2 out of 5 starsby calken54 on 06/28/2014

    Don't seem like they want to work with you. Want you to spend you hard working money. Service is very expensive 49.00 dollars labor for a Cabin Filter. Go somewhere else to purchase a new Mitsubishi. When serving your car it'll sit for an hour before they even look at your car. With or without an appointment!

  • Prices in line and Staff were pleasant

    5 out of 5 starsby ReaderOfWords on 12/13/2012
    updated 08/03/2025

    I was helped by Dustin and JoJo. They were very pleasant and treated me well. I thought their prices were in line with other dealers. All in all, the process seemed fast and easy, so I can in my opinion, recommend them to others.

  • Prices were reason for purchase

    5 out of 5 starsby mike994 on 01/30/2013
    updated 08/03/2025

    This place was great, they were completely helpful and thier prices were lower than thier competition after I did my research on price I decided to go to Glendale. They made the complete process fast and easy.
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