Customer Reviews of Honda Van Nuys
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Customer service stinks
by Jc23 on 08/16/2024I had a deeply disappointing experience at Keyes Honda in Van Nuys. During a recent visit, Rudy, a parts associate, yelled at me, a customer. I immediately reached out to management for assistance, but I received no response or update for… an extended period. Today, Tuesday, August 13th, 2024, at 10:20 AM, I finally received a call from the parts manager. Unfortunately, the conversation only added to my frustration. The manager's response was dismissive and unprofessional. He essentially told me, "I'm sorry you took it that way," implying that the issue was with my perception rather than addressing the unacceptable behavior of their employee. He stated that their employee denied yelling, and since there was no "evidence," they would not take further action beyond possibly discussing tone with Rudy. The manager's repeated use of phrases like "you may have perceived," "you felt," and "miscommunication" was patronizing and insulting, as if I was not competent to recognize when someone was yelling at me. This approach not only deflected responsibility but also minimized my experience as a customer. I am disappointed by how this situation was handled. There was no accountability, no sincere apology, and no meaningful action taken. It seems clear that Keyes Honda in Van Nuys is more concerned with protecting their employees behaviors than ensuring a respectful and positive experience for their customers. I expected much better from a reputable dealership and am incredibly disappointed with this entire ordeal.
The following reviews are more than two years old. They are not included in the overall rating.
5 reviews
who knew buying a car could be easy
by larrywest on 09/01/2017Who doesn't like fast easy and transparent ? I love the team at Keyes for being unlike any other dealer. They made the buying process as easy as all my other online buying decisions. SIMPLE ! Lenin Hernandez was ready when I arrived and… the entire process including the paperwork was less than one hour! Ask for Lewis Cook personally, the team he has is professional and easy to work with! Ishel in finance completed my paperwork and made it easy for me to choose the right protection plans for my brand new Civic!TERRIBLE SERVICE I am so unimpressed by the service.
by JanickArseneau on 06/26/2017They sold me a car and let me leave with it. I signed the contracts, filed the paper work, finalized the deposit, they gave me the keys, congratulated me, shook my hand and I left with the car. I live in North Hollywood, Los Angeles and I… work in Los Vegas, Nevada. I drove to work with my new car for the month. I get contacted by Keyes Honda's financing department to be told that my credit wasn't approved since I was new to the States (Canadian) and I needed a co-signer. Since I am alone and do not know anyone who can co-sign with me, they asked me to return the car. When I advised them that I was in Los Vegas at the time, they told me they needed the car back and were gonna send a representative to get the car and leave me stranded without a way back. They were very unprofessional in handling the situation and the communication within the company wasn't organized. My file kept bouncing from one person to another and one department to another. I didn't know who to talk to and who held my file in their hands anymore. They were rude to me when I was simply trying to figure out a solution and inquire about my options. I would definitely not refer Keyes Honda to any of my friends and family and strongly suggest to look elsewhere for a better dealership as well as better sales services.Joanna is awesome!!
by Lindsay on 05/03/2017I got a 2017 Hatchback about a month ago. Joanna was my salesperson. She was very nice, polite and knowledgeable. Thanks to her I was able to get a super good deal with the car I wanted and I got excellent guest service from Joanna and… Julie (from finance department). Keyes Honda at Van Nuys is now my dealershop because of Joanna's awesome attitude and service. Thanks Joanna!! :)LEWIS IS THE BEST!
by breeargarin on 02/07/2017I had an amazing experience and Keyes Honda today! Lewis the (General Store Manager) and Larry West helped me sort a situation with a car I recently bought from Keyes / Kia (When they were partnered) and he helped smooth all the rough edges… I had in the situation and cleaned my whole slate. I drove off the lot with a brand new car and in a better financial situation than I started. I'm feeling incrediby blessed, happy and grateful! NOTE: IF YOU'RE IN A STICKY SITUATION WITH A CAR – GO TO LEWIS AND LARRY! THEY ARE THE GURUS OF HELPING OTHERS. PERIOD. THANK YOU AGAIN LEWIS & LARRY!!!!!!!!Wonderful Experience!
by taylorad on 01/08/2017Lewis and Kevin were awesome when helping me decide upon my new 2017 Honda Civic! First time purchasing a brand new car and I had a wonderful experience. This was the only dealership that I had to visit. They went through the numbers on… many different cars and answered all of my questions. Quick and friendly service! Thank you Lewis and Kevin!
About our dealership
Welcome to Honda Van Nuys, where excellence meets a seamless car-buying experience. As the premier Honda dealer in Van Nuys, CA, we offer top-notch service and a diverse range of vehicles. Explore the latest models, from fuel-efficient sedans to versatile SUVs, and enjoy a curated selection of quality pre-owned Hondas and reliable makes. Our finance team ensures a smile-worthy purchase, while our expert technicians provide maintenance and repair using genuine parts. Upgrade effortlessly with our hassle-free trade-in program.
At Honda Van Nuys, we're more than a dealership; we're your automotive partners. Your satisfaction is our priority, offering a personalized and enjoyable car-buying journey. With a knowledgeable team, experience the joy of driving a Honda—visit our Van Nuys dealership or explore our online showroom. Your dream Honda awaits!
What sets us apart
We embrace community support by sponsoring diverse organizations and charities. Our internal gift matching program amplifies our impact, matching employees' donations dollar-for-dollar, empowering them to contribute to causes they care about.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Television
- Customer Lounge Area
- Drive-In Service Area
Languages Spoken (2)
- English
- Spanish