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Customer Reviews of Volkswagen of Santa Cruz

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3 sales reviews
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  • Untrustworthy

    1 out of 5 starsby pikapp02 on 06/26/2011
    updated 06/04/2025

    I purchased a vehicle from this dealership and they can not be trusted. Specific questions were asked and they lied to me about them all. I have confronted the dealership and they have not wanted to work with me. I am very unhappy with purchasing a vehicle from them and would not recommend anyone go back. Their sales department doesn't understand VW's policies, procedures, or online incentives. There are quite a few different discount programs that they will deny know about and if you raise the question they will say that it doesn't apply to your purchase/lease. They are [violative content deleted]. Beware.

  • Great service, great price

    5 out of 5 starsby denicep1 on 09/02/2012
    updated 06/04/2025

    I purchased a car from Scott. He matched the price I had gotten from another dealership and even got me 1.84% on the financing. They didn't have the color I wanted, but they went and picked one up the same day. I was able to get my car the first thing the next morning. Scott spent a lot of time going over the cars features and answering questions. Overall a good experience.

  • Santa Cruz Volkswagen purchase experience

    4 out of 5 starsby volksdriver3 on 03/21/2011
    updated 06/04/2025

    Richard and Clint were great. Worked with us and got us out the door quickly. Felt we got a great price.

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