Customer Reviews of Hello Mazda of Valencia
Review type:
Comfortable, professional, and excellent product knowledge.
Purchase of CPO Mazda
by JRbuyer on 08/01/2023Very easy, non-pressure sale. Attentive and efficient. Answered all questions clearly. Initial Online chat was a bit round a bout when trying to just determine if car advertised online was still available.Hello, We sincerely appreciate you sharing your experience with us at Hello Mazda of Valencia in your review. Your feedback is invaluable as we continuously strive to enhance our services. We're thrilled that you found our sales process straightforward and non-pressure and that our team provided you with attentive and efficient assistance. Clear communication and addressing your questions are priorities for us, and we're glad we could meet your expectations in this regard. We apologize for any inconvenience you may have faced during the initial online chat while trying to ascertain the availability of the advertised car. Your feedback has been duly noted, and we'll work on streamlining our online chat process to make it more straightforward and hassle-free. If you have any further suggestions or feedback, don't hesitate to get in touch with us. We value your input and are committed to making your experience even better in the future. Once again, thank you for choosing us and for your positive review. We look forward to serving you again whenever you need our assistance.
Comfortable, professional, and excellent product knowledge.
by ukulelebug on 07/02/2023I needed a larger vehicle to accommodate a wheelchair. Three years ago I purchased a Mazda, CX–5 from Hello Mazda of Valencia. Every trip back for scheduled service was completely painless and very comfortable. The Mazda brand has proven to… be exceptionally well-built and the dealership of very high quality. Shout out to Alex in the service department, Miranda Norman, Gaby Meza, Henry Mojena, and Lerea Graham. I purchased the new CX – 90, ideal for my circumstances.Hello, Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia and your satisfaction with the Mazda brand. We're glad that our team, including Alex in the service department, Miranda Norman, Gaby Meza, Henry Mojena, and Lerea Graham, provided you with exceptional service and made every visit painless and comfortable. They are genuinely dedicated to ensuring our customers' needs are met, and we appreciate you recognizing their efforts. Moreover, we are delighted to hear that the new CX-90 has proven to be the ideal vehicle for your circumstances, especially in accommodating a wheelchair. The Mazda CX-90 is designed to provide both comfort and functionality, and we're glad it has exceeded your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your continued support and look forward to serving you again.
Warranty work
by JamesGonzo on 06/27/2023RANDY the service representative was very courteous and understanding about an issue we had with defective parts. Unfortunately the hatch struts gave out on our brand new 2023 CX5 and I was hit on the head. RANDY showed true concern over… this incident and was very apologetic about this dangerous mishap. He assured me it would taken care of and it was in a very timely manner.Hello James, Thank you for sharing your positive experience with RANDY, our Hello Mazda of Valencia service advisor. We greatly appreciate your feedback and are glad he was courteous and understanding. We're glad to hear that RANDY promptly assured you that the issue would be resolved, and we're happy that we could resolve the situation promptly. If you have any further concerns or questions, please don't hesitate to contact us. We appreciate your trust in our team and hope to continue serving you with the highest care and support.
More people are saying goodbye to the old car buying experience and Hello to the new way. You’re buying a vehicle. There’s no right or wrong way. Only your way. At Hello Mazda of Valencia the experience is personal. One-on-one. Maybe you want to be chauffeured through the process. Maybe you prefer to take the driver’s seat. Whatever makes you comfortable, we’ll make it happen. The same goes for your Hello Auto Service experience. Nobody in the car business ever said hello to you like this.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Customer Lounge Area
- After Hours Drop-Off
- English
- Spanish
Hello, Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia and your satisfaction with the Mazda brand. We're glad that our team, including Alex in the service department, Miranda Norman, Gaby Meza, Henry Mojena, and Lerea Graham, provided you with exceptional service and made every visit painless and comfortable. They are genuinely dedicated to ensuring our customers' needs are met, and we appreciate you recognizing their efforts. Moreover, we are delighted to hear that the new CX-90 has proven to be the ideal vehicle for your circumstances, especially in accommodating a wheelchair. The Mazda CX-90 is designed to provide both comfort and functionality, and we're glad it has exceeded your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We value your continued support and look forward to serving you again.
by Julie Martinez on 07/14/2023