Stevens Creek BMW
Customer Reviews of Stevens Creek BMW
Review type:
Stevens Creek BMW
Buyer
by Nima jouzi on 12/23/2024updated 12/30/2024We purchased the best car ever we could have and our sales rep MANSOUR helped us a lot since we didn’t know what to buy. We were almost buying a Mercedes but so so glad that got this electric BMW Mansour gave us all the information and he… helped us to go through the process so easy.Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
John
by John Tang on 12/23/2024updated 12/30/2024TJ was great. Very helpful and knowledgeable about his product.Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Finance
by Thonie123 on 12/28/2024Scooted us quickly and made me sign 2 contracts and not providing me with copies. Requested copies via email and it was cut and paste type of copy.We would like the opportunity to address your concerns. Please reach out to us directly at (800) 298-1501 when you have a chance. Thank you, and we look forward to hearing from you.
Fantastic Experience as Always
by Sergey S on 12/15/2024This was the fifth vehicle I’ve purchased from Stevens Creek BMW and the experience has been great as always. I always go to the same sales person - TJ - and he takes care of all my needs. He has been great to work with on all my purchases,… finds exactly what I want, is punctual, knowledgeable, and gets me the best deals. The rest of the team at Stevens Creek is also always a pleasure to work with - they make the whole process, from time I enter the dealership to the time I sign the deal, friendly, fast, and pleasant. Would always recommend Stevens Creek if you are looking for your next BMW.Sergey, we are so happy to read such a great review about Stevens Creek BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Quick and pleasant transaction
by SteveT99 on 12/06/2024Got my new BMW i5 from Stevens Creek BMW with the help of Von Torres, the Internet Sales Manager. It was a quick and pleasant transaction with minimal pressure to add on additional items beyond what my broker had told me.Hi, we are so pleased you enjoyed your visit to Stevens Creek BMW! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stevens Creek BMW!
Kamran Haroon is a top notch sales person!
by Cathy T on 11/25/2024On November 7, 2024 I brought my 2013 BMW to your Steven's Creek Dealership (for the 4th time this year). While I was waiting for results from the diagnostic report, I looked at cars at every dealership on Steven's Creek Blvd and nothing… caught my eye...convincing me that I am truly a BMW Gal! When I was advised that the repair cost on my 2013 would be well over $5K, I was sure that it was time for a trade-in. It took only minutes to pick a 2022 Z4 on the SCBMW lot. Other salespeople seemed busy, but Kamran Haroon offered to help me; after a test drive I was even more certain that I wanted that car. He worked with the service department to come up with a fair trade-in for the 2013, and in the next several hours Kamran worked diligently at pulling all the details together in order for me to be handed the Z4 car keys that day. What a kind and considerate person he is; soft spoken, very service oriented, informative, and good at explaining my part in order to cement the deal. I am now the proud owner of my 5th consecutive BMW from Steven's Creek BMW. Happy Girl!!Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Costumer service
by Aracely Soto on 11/17/2024I had an outstanding experience with Lazaro Montiel, at Steven Creek dealership. I was looking fo a car and he was super helpful, I am a first time Auto buyer and he answered all my questions. He replied to my text or email when I had any… questions about the car I wanted to buy. He was very patient in explaining to me all the small details on the features and payment process. Lazaro was someone who I was comfortable buying a car. He is very professional, patient, and is knowledgeable about BMW. In conclusion, I had a terrific experience. I would recommend him to any of my friends looking to buy a BMW. He is 10/10.Hi Aracely, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
TJ is great in helping us get a new IX
by VincentHLiu on 11/16/2024TH has been super responsive and knowledgeable.Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Chaotic management and unfair business practices
by D Goel on 11/05/2024I recently leased an i4 from this dealership and the whole process was chaotic. They made me unnecessarily wait so that they could make me agree to a bad deal. They overcharged the interest rate compared to what was being offered by BMW… FS. They told me that the higher rate is the current rate but when I went back home, it was lower and would make a material difference in the payment per month. I confronted them the next day and they weren’t willing to do anything about it. I have yet to contact BMW FS to complain and see what happens. They also somehow managed to lease me a loaner car. I had signed all the paperwork when they realized their mistake. My wife had gone home after signing the paperwork and she had to come back. Since it became so late, they couldn’t finish detailing so I had to come next day where I had to wait for 4 hours.Thank you for sharing your feedback. We sincerely apologize for the frustrations you encountered during your leasing experience. We understand that a smooth, transparent process is crucial, and it's clear we fell short in several areas. We take your concerns seriously, and we would welcome the opportunity to review this with you further. I’ll be happy to assist in resolving any discrepancies you encounter. Your experience is not reflective of the high standards we aim to uphold, and we genuinely appreciate your patience. If you’d like to discuss this further or have any questions, please don’t hesitate to reach out directly. We are committed to making this right and ensuring your satisfaction moving forward. Please reach back out to me at Quynh.Pham@StevensCreekBMW.com
Great buying experience!
by Naga202410 on 10/27/2024updated 11/05/2024I am a repeat customer with TJ Singh. He made the whole process enjoyable and eager to give us options to choose from.Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
In and Out with Service for Recall
by BMW Convert on 11/01/2024Had to bring my new i4 in for a recall related to some software. I was in and out in no time. I let them know I'd have to wait in the store for my car and they prioritized me to make sure I could get back on the road quickly.Hi, we are so pleased you enjoyed your visit to Stevens Creek BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Easiest and Hassle Free Car Buying Experience with Ron Ryan
by BMW Convert on 10/20/2024Great experience with my 2024 BMW i4 lease with Ron Ryan. He was very friendly and easy to work with through the process. I ended up coming back just one week later to lease a 2025 BMW iX for my wife. We love both cars and the whole… experience was smooth. We were in and out in no time and they help support you with Electify America charging and resources for in-home charger installs.Hi, thank you so much for your positive comments about Stevens Creek BMW! We look forward to your next visit! Take care!
Care about customer loyalty
by RandLan on 09/24/2024Quynh Pham General Manager Stevens Creek BMW cares about improving processes and winning customer loyalty. He called me to learn about opportunities to improve the customer experience.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Do not buy at this dealership
by RandLan on 09/05/2024The Customer Service associate, Alec is the only reason to do business at this Dealership. He is very honest and does what he can to help. When moved over to closing, I was lied to as pressure to add on Service Contract. Slipped in an… added cost for tracking system when I said I did not want it. I complained the next day and was told it would be corrected. I have been waiting for my money to be returned to me for eight weeks. GM won't contact me. Accounting won't return emails.Randlan, I hope this message finds you well. I am writing to sincerely apologize for the negative experience you had at our dealership. Your feedback is extremely valuable to us, as we are committed to providing the highest level of customer service and satisfaction. I would like to personally invite you to a discussion to address the issues you encountered during your visit to our dealership. Your insights will help us identify areas for improvement and ensure that such incidents do not occur in the future. Please let me know a convenient time for you to speak with me so that we can address your concerns and work together to make things right. Your satisfaction is our top priority, and we are dedicated to resolving any issues you may have experienced. Thank you for bringing this matter to our attention. I look forward to speaking with you soon and working towards a resolution that meets your expectations. Please contact me at 415-299-3802 or Quynh.Pham@Stevenscreekbmw.com Quynh Pham General Manager Stevens Creek BMW
Quynh Pham General Manager Stevens Creek BMW did contact me and was genuinely interested in understand my experience with his dealership and how he could work to win my loyalty
My New BMW 2024
by Klm271828 on 08/27/2024updated 09/04/2024Michal Spanton was my dealer at Stevens Creek BMW for my previous car, so I’ve contacted him before the lease expiration, and left the dealership with a new 330i on the same day. It was as smooth and friendly as it can be. Onboarding by the… BMW guru Viet was outstanding, too.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First time BMW Owner with an excellent experience
by Jepha83 on 07/30/2024I only came in for a test drive I wasn't even taking seriously, but ended up with a BEAUTIFUL 2024 X3 that could not be happier with. Virguilio was amazing. Right from the start of the test drive, he was attentive to what I was looking… for, answered all my questions, and if he didn't have an answer, he went to find it. THAT is invaluable. He was personable, knowledgeable, and passionate about what he was doing. He communicated terms and details with me clearly and effectively. Used communication methods that I preferred when they were best suited for my availability (calls when I could take them, messages when I couldn't pick up a call). The dealership was beautiful and clean. Everyone was nice and attentive. The process itself was super quick. I was so happy with the experience, I referred a friend of mine to Virgil, and not even a week after ownership of my X3, my friend picked up an iX! I would not refer a friend to someone that I didn't believe would be reputable and professional. This is 100% the dealership to choose, and Virgil is one to go to.Thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Enjoyable X3 M40i buying experience
by Jlinews on 07/29/2024In and out of dealership within 2 hours.Thank you for taking the time to let us know how we did. We hope you have a great day!
Lucky Duck
by Msoup72 on 07/26/2024I was not only fortunate to find the car I had been looking for for a couple years, but I was also fortunate enuf to find it at a dealer with such excellent customer service and follow through. This dealer does not mess around with stupid… add-ons or other surprises. Transparent and honest.Thank you for taking the time to let us know how we did. We hope you have a great day!
My Disastrous Experience with BMW 330I
by Sakshi Kumar on 07/23/2024I am very disappointed with the BMW 330I that I bought from the Stevens Creek dealership on July 1st 2024. I had ordered a custom built car with a blind spot detection system, which is a crucial safety feature for me, but it never arrived… after 3 months of waiting. When I went to the dealership to inquire about it, Michal Spaanton showed me another car and claimed that it had the same feature. He persuaded me to buy it, saying that it was equivalent to my custom built car. However, as soon as I drove the car, I realized that he had misled me. The car did not have any blind spot detection system at all. I called him immediately, but he denied it and told me to come back to the dealership. There, a BMW genius confirmed that the car did not have the feature that I wanted. I felt cheated and frustrated, and I requested a replacement car or a full refund. That's when the dealership manager (Kenneth Liu) got involved, and he was very unprofessional and disrespectful. He blamed me for not knowing what I was buying. He said that the car had other features that compensated for the missing one, and that I should be satisfied with getting such a good deal. He refused to take any responsibility or offer any solution, and he even threw my keys at me, saying that he couldn't help me. He also refused to let me talk to the general manager (Quynh Pham), who I hoped would be more reasonable. This was the worst experience I have ever had with a car purchase. BMW lied to me and treated me with contempt. They did not care about my safety or satisfaction, and they did not honor their promises. I do not recommend buying a BMW from this dealership, or any BMW car at all. BMW has lost my loyalty and trust, and I will never buy from them again. To make matters worse, they ignored me after promising to help. The last message I received from them was: "Sakshi, my GM was going to help you, until he saw the bad survey that you gave us. Now I can't help you". This is the service that you get from a luxury car brand. It's unacceptable and appalling.Sakshi, thank you for your feedback and for giving us the opportunity to improve. The vehicle that you purchased does match the exact options with the one that you built. The vehicle that you custom built also didn’t have the blind spot option. We matched the exact build that you were looking for except the different color that you agreed with in your email. We always strive to give our best customer service and hope to do future business with you. Please let me know if there is anything we can do to accommodate when servicing your vehicle.
3 months and no refund on maintenance plan
by Kang Xie on 07/03/2024Pressured into buying a maintenance upgrade plan. Trying to cancel and 3 months later still no refund.Kang, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (800) 298-1501 so we may assist you in moving forward towards a resolution.
2021 BMW X 5 PHEV
by Hoa Nguyen on 06/09/2024Ron is a professional sale. He help us the last to make the purchase went through easily, and pleasantt.Hoa, we're happy to hear you had such a positive experience with Ron and our team! Thank you, and have a fantastic day!
Thank you for your kind words! We strive to exceed our customers' expectations and provide professional service with a positive attitude. It was our pleasure to assist you and we hope to have the opportunity to do so again in the future.
by Haley Bada on 08/04/2025