Stevens Creek BMW
Customer Reviews of Stevens Creek BMW
Review type:
Stevens Creek BMW
Stevens Creek BMW
by Larry.Speed on 07/30/2025Low-pressure sales force genuinely interested in their customers.Thank you for your kind words! We strive to exceed our customers' expectations and provide professional service with a positive attitude. It was our pleasure to assist you and we hope to have the opportunity to do so again in the future.
2022 BMW 430i
by Naz Khan on 07/07/2025From start to finish, the sale of the vehicle was a truly pleasant experience. TJ was very professional and courteous—he even offered us drinks and snacks, which added a thoughtful touch. He communicated clearly about the vehicle and… arranged a smooth and enjoyable test drive. We also had a great experience with Harres Asefi, who was equally professional and easy to work with. The entire process flowed so naturally that we hardly noticed when everything became a done deal! What stood out the most was that neither TJ nor Harres was pushy or aggressive. They made us feel comfortable and respected throughout. Thank you both for the outstanding service!Hi Naz, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance again in the future. Take care!
I4 Purchase
by GeorgeL on 07/01/2025updated 07/08/2025A little negotiating but ended up with great result. Staff was very professional.Thank you for taking the time to let us know how we did. We hope you have a great day!
Wonderful experience
by rikkaaa on 07/07/2025The sale is patient and nice.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Would buy from Again
by jmorello on 05/29/2025Steven’s Creek BMW sets the standard IN professionalism and honesty. An amazing staff, very communicative, and very upfront with all pricing and options.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience buying a used iX
by nmapocal on 05/27/2025I purchased a used BMW iX. The experience was great from test drives to the final purchase, all done in a single session.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Major Issues
by Benjamin Lim on 05/26/2025I purchased a my new to me 2018 BMW M3 in January 2025 with 47,800 miles and have driven it approximately 7,000 miles over the course of 4 months. BMW recommends routine service every 10,000 miles. However to my shock and disappointment,… just 7,000 miles in—3,000 miles before even the first scheduled service—the engine suffered catastrophic failure while I was driving home. Before taking delivery, I was fully reassured by the dealership that the vehicle had gone through a complete inspection. I trusted their word—especially coming from such a large, well-known, and reputable BMW dealership. What I initially believed was a turbo failure and a misfire turned out to be far worse: Cylinder 1 self-detonated, completely compromising the engine. More exploration led to finding metal chunks contaminating the entire motor, down to the exhaust. For a performance car of this caliber, from a brand like BMW, this kind of failure at such low mileage is both unacceptable and deeply concerning. Since the incident, I’ve made multiple attempts to reach out for resolution. While I have been in contact with this dealership’s representatives, the responses have been slow, inconsistent, and ultimately unhelpful. At this point, I’ve been refused any clear path forward or meaningful assistance. This experience has been incredibly frustrating. I expected reliability, engineering excellence, and a supportive ownership experience—none of which have been delivered. I trusted the reputation of both the brand and mainly the dealership, only to be left with a serious mechanical failure and no accountability. What should have been an exciting ownership journey has turned into a stressful and unresolved situation.Hi Ben, Thank you for sharing your feedback. I truly understand your frustration with the recent mechanical issue you experienced, and I’m sorry that we were not able to reach a resolution that you felt comfortable with. While the vehicle was sold as-is and a warranty was not purchased at the time of sale, we did offer a discounted labor and parts rate at one of our sister stores in Los Angeles in an effort to assist you. I regret that this solution wasn’t the right fit for your needs. Please know that we value your business, and if there’s anything further I can do to assist you or if you’d like to discuss this further, I’m happy to speak with you directly. You can reach me by email at James.W.Thomas@stevenscreekbmw.com. Thank you again for your business, and I wish you the best moving forward. Best regards, Jim Thomas General Manager, Stevens Creek BMW
New car lease
by NOYBBIWA on 05/09/2025updated 05/14/2025I first saw my car on the website received good communication back-and-forth via email and texting once I arrived at the dealership I had not planned to actually conclude the transaction at that time, but was assured quick and efficient… service which I did receive. I worked with Amar and would highly recommend Him. He was a good listener, courteous, and responded to all of my concerns and questions and needs.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Helpful and good discount
by HaileyL on 05/06/2025Alec is very helpful. Negotiation with dealers makes me tired but he is more transparent and straight forward.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service!
by Fifilove3 on 04/14/2025Johnathon was incredibly helpful and attentive. I had contacted numerous dealerships to have a vehicle transferred closer to me and nobody could help until I found him. He took every one of my phone calls, whether it was a weekend or it was… after hours. Wish I could give more stars.Hi there, we are so pleased you enjoyed your visit to Stevens Creek BMW! Thank you, and have a fantastic day!
Purchase of BMW X5
by Edmunds on 04/01/2025updated 04/08/2025From the first step we took at BNW, the Spanish-speaking team's attention was extraordinary, answering every question and providing financial assistance and advice to help us purchase our BMW X5. Thanks to the young people in sales and… financing for this excellent work. Francisco HerreraHi, thank you so much for your positive comments about Stevens Creek BMW! We hope to see you soon!
Bought an i4! Amazing experience
by Latifes on 04/03/2025Jossan was the best Sales Manager I have dealt with so far. So easy to work withWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Adriel Villegas
by Yesenia on 03/13/2025Adriel was the only salesman that appeared my daughter and I. He was extremely helpful with answering all of our questions quickly with no pressure and I would definitely go back for a second vehicle!We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Mark Miano on 02/04/2025We had a great time leasing the new BMW. Von Torres was super helpful!Thank you for taking the time to let us know how we did. We hope you have a great day!
Good service
by Mia Liu on 01/26/2025updated 02/03/2025Prac Kafle provided a good service during my visit. We bought the car with him smoothlyThank you for taking the time to let us know how we did. We hope you have a great day!
5 Star Experience
by Allen H on 01/20/2025I can confidently say that Stevens Creek BMW delivered one of the best car-buying experiences I’ve ever had—and I’ve been through 10+ dealership transactions over the years. From start to finish, the team here went above and beyond, but a… special shoutout goes to Uno Unenburen, one of the best sales associates I’ve ever worked with. Uno truly listened to my wants, needs and limits, and I never once felt pressured or upsold into something I didn’t want or need. His professionalism, attentiveness, and willingness to discuss what I needed made the entire process smooth and stress-free. I came in pre-approved for financing, but they even managed to secure a better rate than my credit union offered—a huge bonus! Earlier that day, I had a disappointing experience at a competitor dealership (A***), where I was essentially told to “pack sand.” From the start, the other dealership started playing the typical “games” to back you into a corner. I did my research though and wasn’t about to fall for it. It was the complete opposite at Stevens Creek BMW. The team here showed effort, care, and genuine interest in making a deal work, which speaks volumes about their customer-first approach. I’d give 6 stars if I could. Highly recommend BMW Stevens Creek, and especially Uno Unenburen, to anyone in the market for a car. This is how car buying should be! 5/5 stars!Thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us!
Used Car Purchase
by Rita D. on 01/09/2025The entire buying process went very smoothly. I just needed to request a couple of extras to be removed from the invoice that appear to be default additions. TJ, my Sales Manager, went above and beyond for me. I love that they have BMW… Geniuses to help buyers get familiarized with the functions and features of the car.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome service by Ron
by Crazymouse on 12/28/2024updated 01/03/2025Ron and his team were really nice and accommodating. We appreciate Ron’s help and thoroughness.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful salesperson at dealership
by Wongrob on 01/01/2025Salesperson, JoJo was wonderful, knowledgeable, patience, attentive and communicative throughout the whole process. I would definitely refer friends to buy from JoJo!Hi, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations! Thank you again for leaving us this response!
BMW ix50 Purchase - Very Satisfied
by BarryCi on 12/30/2024Alec Kisin at Stevens Creek BMW did a great job of finding an ix50 with the options I wanted. The car was delivered on time and his setup instructions were very helpful.Hi, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Get a custom order
by Edison T on 12/30/2024Very efficient from placing a custom order to completing the deal. Large inventory and quotas for ordering.Thank you for taking the time to let us know how we did. We hope you have a great day!
Thank you for your kind words! We strive to exceed our customers' expectations and provide professional service with a positive attitude. It was our pleasure to assist you and we hope to have the opportunity to do so again in the future.
by Haley Bada on 08/04/2025