Honda of Stevens Creek
Today 9:00 AM - 8:00 PM
Customer Reviews of Honda of Stevens Creek
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Excellent sales by Von Doen
by Siva Manick on 08/01/2025
I recently purchased Honda Prologue from Steven creak Honda at San Jose. The whole experience was great and smooth and Von Doen is one of the best sales guy I ever met. He did a fantastic job and I re d him to many of my friends.
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The following reviews are more than two years old. They are not included in the overall rating.
133 reviews
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Disappointed at the total lack of attention and quality
by christine88 on 09/21/2016I'm very disappointed by the total disregard to the services I requested and lack of attention/quality. I usually take my car to be serviced at this dealership. Unfortunately, the technician, Travis, did not listen to any of my requests.… Neither did he seem to care about my dissatisfaction and frustration when the service was completed. When I initially brought my car in, Travis seemed to be distracted and not really listening, as I told him multiple times my engine light was on. A few minutes later, he asks if any of my dashboard lights were on. I repeated, again, that yes, my ENGINE LIGHT is on and that is the main reason I brought my car in. I took my car in for a diagnostic of my check engine light + an oil change. Travis asked if I would be waiting at the dealership, while they serviced my car. I replied yes. A minute later, he asks me the same question again. In total, he repeatedly asked me this same question 3 or 4 times. It was very evident he was distracted. Then I was told the service would take 1.5 to 2 hours max. Well, my service ended up taking 3.5 hours, even with an appointment. Biggest frustration was when the service was 'completed', it turned out that the diagnostic wasn't even attempted. Instead, he asked if I was aware if my check engine light was on and recommended this service be performed next. I got confused and told him that was the whole reason I brought my car in! His response was, "I didn't hear you." Long story short, I spent over $300 and 3.5 hours and still did not receive the services I requested. I am following up with the manager and hope he will be able to fairly address my issue with this experience.honda crv
by podstawny on 08/21/2016updated 09/07/2016satisfied with quality of service. Timeframe was much longer than promised.Great Customer service
by Kunal_B on 08/25/2016Very friendly atmosphere ,high proficiency by staff at all levels.Customer services
by e408_05 on 08/17/2016updated 08/28/2016Pleased with car services. Professional and helpful. Explained work done and what need to been done in future. Over all very pleased.Excellent Service!
by Karmadave on 08/11/2016updated 08/22/2016When I arrived the service manager help me right away. They estimated the service would take approximately 2 hours and they had me out in 1 hour 45 min. Stevens Creek Honda is the ONLY place I will take my Accord for service. They are… excellent, friendly, and their estimates are spot on. Highly recommended!Honda maintenence center- Honda Civic
by gcivic90 on 08/10/2016updated 08/22/2016Excellent service on my honda model civic 2015. Customer service employees were warm and sociable.Honda of Stevens Creek
by LTHONDA on 08/15/2016They are efficient and friendlyAlways Great Service
by Halfback802 on 08/11/2016Usually before I didn't have to make appoints to come in Saturday's for oil change services but now that it been getting very crowded I had to wait another week and make an appointment which is no problem. The service here is fast and is… the best Honda dealership for service. I have never had issues here and the team has always made my experience pleasant. I would recommend coming here for service.Great experience !
by Ozzy408 on 07/25/2016updated 08/11/2016Got the best service advisor her name is Chanel Arreloa, definitely going to be coming back she my experience great super nice & friendly!Excellent!
by KrisBhandare on 07/25/2016updated 08/05/2016Very well handled with updates on any changes or fixes neededGreat Service
by AccordEx40 on 07/06/2016updated 08/04/2016Phoebe dealt with us very nicely and provided all the details about Vehicle and was very clear in transactions.Great Service & customer experience
by Vincent34 on 07/29/2016I bought my 2015 CR-V from Honda of Stevens Creek and have also been getting it serviced here. They do a very professional job at servicing the car and provide a wonderful customer experience.Hassle-free Experience
by setareh on 07/22/2016I got an internet quote from the dealership, which was about a $1,100 less than the MSRP. The whole process was straight forward and hassle free. The dealer explained the financing options and all the extra perks available and let me… decide without any pressure. He also went through the details of the dashboard and how to fold the seats.Great experience
by Wisteria34 on 07/22/2016I had recently purchased a 2016 Honda Fit. I had several questions regarding my vehicle. I had scheduled an appointment July 20. I was promptly greeted and was told that a Service Advisor would be with me shortly. A Travis Nunes… introduced himself and was able to answer and help me with the questions I had with my car. He was courteous and friendly and made my experience lighthearted since dealing with car issues can be troublesome. I found he was informative and provided his email if I should have any future issues with my car. I had a 5 star experience.Excellent service.
by mojo408 on 07/20/2016I had an scheduled appointment and they took great care of me. I'm recommending all my family and friends to this wonderful dealership.There for me
by HappyHybrid31 on 07/17/2016I picked up a nail in my fairly new tire; the place where I bought it wanted me to leave it overnight - not possible. I went to my dealership, they had the tires, and I was out in just over an hour. Made my day!Great Service from Phoebe
by Nerf1972 on 07/15/2016Overall great service in Stevens Creek Honda. Phoebe was great. Look for her for her honest and very valuable input on your planned purchase.Excellent and prompt service
by Himanshu89 on 07/11/2016I went to Honda of Stevens Creek for the first time and with in an hour I bought my Honda CRV with the best price available in the market. Asad(Sales Manager) was very professional and guided throughout the process very well. I definitely… recommend Honda of Stevens Creek.Great service
by Bceli2016 on 07/11/2016Great service, clean facilities and comfortable while waiting for car to be serviced. Coffee, donuts, large screen tv and plenty of comfortable seating. Last minute add to my service request and honda was able to accommodate me.Great Services, Done Quickly
by jibsanity on 07/09/2016Had an appointment at 11am, got my car serviced quickly, was done by 12:30pm. Everything looked good, just regular oil change and maintenance. Found out with newer Honda car models, you only need to change oil once a year if you don't drive… too much!Fast and Great Service
by Ranganath on 07/07/2016The service was good and i got the quick appointment . Thank you
About our dealership
Siva, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Honda of Stevens Creek. We look forward to your next visit!
by Eleanor Tant on 08/01/2025