Customer Reviews of Lexus of Stevens Creek
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New Lease
by Vadim on 04/08/2025Leasing new Lexus NX from this dealership. Sales people, Ahmad and Claire were professional, knowledgeable and always ready to help! Cat was in transit and I was receiving updates on time to schedule next move. The paperwork was quick and… easy, lady tips from Claire were very helpful! Recommend this dealership and will return for the service as well!Terrible experience with Neil Chandra at this dealership
by samsaks on 11/12/2017Wow! Just had a terrible terrible experience at this dealership with a sales manager named Neil Chandra. He was condescending, rude, manipulative, uninformed. Just a shady character. The dealership itself seems nice. We were seen quickly… and has a decent experience till Neil started to try and give us the hard sell to make the sale. Insisting that he could only give us the 'best' price after he had run our credit. After I showed him that the Lexus website publicly advertised a better rate than he was showing us. He started obfuscating about how they were advertising a different vehicle. We are going to buy a Lexus but definitely not at this dealership and not from Neil Chandra.Great Experience
by AranPonn1 on 02/23/2017I was there for Purchasing new car.. My experience is very good and i was extremely impressed with employees and the processWonderful Lexus purchase experience at Lexus of Stevens Creek
by NitinAM on 11/22/2016My wife and I had an absolutely wonderful Lexus buying experience yesterday Lexus of Stevens Creek! We loved the RX 350 vehicle and competitive pricing, along with the excellent service and guidance we received from Qui and Windy!Worst Experience Ever
by NLCentralCoast on 11/04/2016This is the worst dealer i've ever had to deal with. I called the dealer on my B-day 11/02/2016 made an offer on a RX 350 and my offer was accepted a day later 11/03/2016. I emailed all of my documents including my proof of financing and… told them to hold the vehicle for me to pick it up today 11/04/2016. I was told that the vehicle was going to be put on hold and come to find out the vehicle was sold to another person. This dealer has no integrity and their word means nothing. This dealer gets a zero for customer service.Another Lexus RX 350 purchase
by nucarbyer on 09/23/2016We just purchased our 3rd RX 350 yesterday, our second one from Stevens Creek Lexus. We are very happy with the professional service that we received from our sales rep, Qui Tran. A car is such a major purchase and it is nice to ha We… used the Costco Auto purchase program and we took advantage of the excellent financing program of 0.9%.We thank are thrilled you had such and great experience and appreciate your continued business.
Fantastic purcharsing experience
by toto2013 on 09/26/2016The sales, financial and engineering staffs did a fantastic and excellent job exceeding what we expected. Definitely we would highly recommend this dealer and staff to our friend and will go back to this dealer and sales manager, Ms. Qui… Tran for next car.We are delighted you had such a great experience.
2016 Lexus CT200h
by oandriyuk on 09/02/2016I had a great experience of leasing a 2016 Lexus CT200h last night. The sales rep Qui Tran was super helpful and very accommodating on getting the best deal possible. She was very knowlegeable and answered all the questions regarding car… specs and pricing. It took us only a few hours to test drive, agree and sign all the paper work. Would defiantly recommend this dealership and sales team to anybody to have a great experience of buying/leasing a car. Very happy with my choice.Lexus SUV
by Publimai on 08/23/2016I searched SUV online. Several dealers contacted me and finally I chose Qui at Lexus of Stevens Creek. She was really nice and friendly, and also gave me a good deal to buy GX460. Her service was excellent. She covered all questions I… was interested in. I was quite satisfied with the whole purchase process. Lexus of Stevens Creek is very big dealer and you will find much more choices.We are delighted to hear Qui took such wonderful care of you!
Lexus NX200t F Sport
by jjovellanos on 08/22/2016Qui was very welcoming and helpful during our entire visit. She made sure to cover everything we needed and answer every question we had. Qui was very friendly and professional and we will definitely recommend her to others as well as… return to her specifically for any future inquiries. Thank you again for helping us purchase our first family car, Qui! From Karina and JustinWe are so pleased Qui went the extra mile to make sure your family car purchase was exactly what you wanted it to be.
My dream car !
by Myes350 on 07/13/2016Was contacted by Qui Tran (Internet sales manager) to buy a beautiful es350. Very satsfied with the car, Qui tran helped me through the whole process and gave me a really good deal. Her service was beyond what I expected, thanks to her I… have a car that I've always wanted. ThanksGreat experience with Daniel Macias!
by chrisnorris on 07/10/2016We just bought a new car (NX200t) through Daniel and he was a pleasure to deal with from start to finish. We had a rocky experience with a different sales rep earlier in the week and turned to the Internet sales department. Daniel was… responsive, provided all information asked for, and was courteous at all times. We very quickly ended up with a deal we were happy with, and didn't have to deal with any icky and tired sales tactics. We picked up the car today and were very pleased with the entire experience. Contact Daniel if you're looking for a great car buying experience!2016 Lexus ES 300h Hybrid.
by Tony__H on 07/08/2016We would like to thanks Qui Tran at Lexus Stevens Creek for helping us to purchase our 2016 Lexus ES 300h Hybrid! We've had excellent experience purchasing our 2016 Lexus ES 300h Hybrid at Lexus Stevens Creek. Tony. H 07/07/2016Thanks to Lexus of Stevens Creek for everything
by LexusOwner2016 on 06/17/2016I had a wonderful experience purchasing my new car at Lexus of Stevens Creek. From being greeted right away by the receptionist, having a great sales manager (Qui Tran), and finance department experience. Everyone was friendly,… explained everything, and Made me feel relaxed and important during the car buying process. I got the car I specifically wanted and a great price too. I would deifinitely recommend Lexus of Stevens Creek.Recent Purchased 2016 RX350 in May 2016
by he_cute on 06/03/2016Daniel Macia is a busy Internet Sale Manager to get a hold of. If you like a car with options package, base on your budget. He followed through on your needs and save your time. You find the best price, bring it to him in person, with… proof. He will match it or beat it at Lexus of Stevens Creek dealer with his boss's approval. He also is a very patient guy. For instance, my todler 3 yrs old insisted and cried to go test drive with me. He waited for me to transfer a baby car seat on a new car. Clearly explained to you when you have questions and walked through with you on getting started owning/ driving a new car. Bonus: As a new Lexus owner at Stevens Creek dealer, you will get a FREE lifetime of Valet parking at the Valley Fair shopping mall with a Stevens Creek license plate frame and your VIN #. I highly recommend and count on Daniel Marcia for your next car.Good Experience
by stack_overrun on 06/06/2016We had a very good experience working with Qui, the internet sales manager. She was very helpful and friendly, and we are quite satisfied with how she got us through the sales process.Best of the Best
by Kaathylang on 06/02/2016Jackie is very helpful. She made my first car buying experience wonderful! If you ever need to buy a car you HAVE to meet Jackie. It was already late and closing time, but she made sure that she stayed late in order to help.'16 RX350 experience
by gary_b5416 on 05/04/2016Simply put, Jacqueline is awesome! She was very friendly, patient and courteous. I didn't feel pressured at all into purchasing and was given plenty of time to consider the deal (which was much better than I was expecting.) Would definitely… recommend this dealership and Jacqueline's assistance to any prospective buyer.Great experience - Lena is the best
by Mcsheets on 04/25/2016Painless experience and elated with my new car. Great staff, efficient, fast and thorough.Worst sales rep met ever, don't buy
by Paul_sac on 02/03/2015Friends this is the worst experience I have Ever seen during car buying, I went to this dealership because, my company has some tieup and they provide discount for that, I went to buy Lexus 350 here, First I was contacted by this dealership… when i submitted request online. Guy names Joe Hart contacted me and sent me email, we did few email exchanges for features and all, he asked me to come if i like, so we can work out. I drove 140 miles to that dealership. When I reached there and met this guy and introduced my self but he was like i don't know you, so I said we communicated in email in this week, so he responded arrogantly, saying I talk with 80 people. I thought he might have bad day but that didn't end here. I went there with my friend as I wanted to buy and come back, so he can get my car back. After that he found my email communication using my Email ID, then I expressed my interest and we had one doubt about feature, so my friend asked about it, so on first question he insulted him saying why are you talking, i will only talk with him, so my friend stopped. I still stayed patient, so i said i like the car but I am interested to buy it in this price $47000 (I had quote from 2 dealers for same price, its just i wanted to buy from here as my company suggest this, so I was expected better service), so he just rudely said I don't want to sell car to you. Not sure that guy is mad or what but my experience was worse ever, I would never suggest anyone to buy car from stevens creek lexus. On the otherside, After leaving from here, I went to pleasanton, just to check for same car, First time I went there, just after entering I talked to salesman here I said I am looking this car and I showed my quote, withing seconds he said i can give u this car for $46000 which I never expected, that was $1000 less than I was exepcteing, I was really surprised, in ten minutes I filled all the forms and finished my paper work, I really liked service.Great experience!
by rickf21 on 04/05/2011updated 06/10/2014I love our new CT200h that Jaio Osborne helped us out with. Everyone we interacted with was very helpful and friendly. I highly recommend this dealership.
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About our dealership
At Lexus Stevens Creek, we believe choosing your next or first Lexus should be a thrilling and enjoyable experience. Our passionate sales associates are dedicated Lexus enthusiasts, committed to making your shopping journey seamless and delightful. Explore our extensive inventory of new and pre-owned Lexus vehicles, including the all-new 2024 GX550 and the all-electric RZ, designed to elevate your driving experience. We are also deeply committed to sustainability, offering a wide selection of green vehicles, including hybrid and plug-in hybrid models. Our eco-friendly options ensure you can enjoy luxury and performance while reducing your carbon footprint. We pride ourselves on exceptional customer service, ensuring every visit exceeds your expectations. Plus, our convenient online tools allow you to shop from the comfort of your home. Discover the Lexus Stevens Creek difference today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (11)
- English
- Pashto
- Arabic
- Urdu
We make every effort to assist our guests in finding the vehicle that is right for them but we do not hold or reserve vehicles as was discussed during the communication with your sales person. It is unfortunate the vehicle you wanted was unavailable when you came in however we have over 100 new and over 45 used RX350's in stock. If you are still looking, we would be happy to assist you in finding a vehicle that fits your needs.
by jaredlexus on 11/07/2016