Customer Reviews of Mossy Ford
Review type:
Service review
Very helpful and they fix it till it's right but takes many times.
by maczs007 on 02/20/2015They must not pay their mechanics and body shop guys all that much because it takes many times to get it right. Other than that, they fixed practically all my Ford warranty complaints and gave me a free loaner while they did it.Dealership from Hell
by walz on 05/04/2009This is my experience with Mossy Ford in San Diego I have been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never have had such a bad experience… with any. I do not know why this dealership is rude since this is a trouble times for them and treating me like crap was not the way to go. This is some highlights from my dealership from hell: 1. On my new vehicle, damage was done to the passengers rim when the salesman made a u turn into the Ford dealership from the Toyota dealership. The salesman acknowledged the damage and we heard it when he scraped the curb. When my son arrived at the dealership later on the salesman denied the damage. 2. I explained to the salesman about my trade in that had a lien on it and he did not give the information to the manager which made problems for calculating a monthly payment. 3. The salesman got upset when he found the price was lower on the Internet than on the price on the vehicle, and that is when he started treating me like crap. 4. The salesman was [violative content deleted]. 5. The salesman denied the damage on the rim when we returned to point it out to the manager. 6. We only got $3,000.00 for our trade in on our 2003 which we should have gotten at least $5,000.00. 7. A friend of ours came to the dealership inquired about my trade in, they said it it would sell for around $7,000.00 to $8,000.00. That would be making a profit off of my trade in at $4,000.00 to $5,000.00. Now that is robbery since my trade in was custom built. 8. The finance person that I had to deal with had been totally rude and uncooperative with me in my questions about certain issues. I found it very difficult to understand him, he had spoken with broken English and his writing was poor. Basically I got the shaft a Mossy Ford and I warn anyone who steps foot in the dealership.just want to comment on review, I have been in the auto sales profession for over 20 years, Though I dont agree with any sales preson treating anyone like crap I must say that some customers treat us worse. They will go to the vending machine and buy a candy bar for 85 cents that the vendor paid 20 cents for (a 400% mark up) and grind and grind us over what they want to pay for a car... in other words wont allow us to make 2% on the sale, and thats after kissing there @$$. We have families too and have to provide a living for them as well to do half the things in life that any customer would enjoy doing. Come on, 2-3 dollars a month in a payment to provide a fair commission for any sales person isnt asking much! In addition as far as this trade in if the gave 3000 for it, remember its 3000.00 the paid for the trade, plus the repair of any defects and smog, saftey and recondishing. So, lets just say they spend and average of 1500.00 for getting it ready for the front line.. so they are in the car now 4500.00.. so the retial blue book is 7500.00... that NOT a profit of 3000.00!! thats what they have for "wiggle room" WHO IN THE HECK IS GOING TO COME IN AND PAY THE ASKING PRICE ANYWAY!! Average mark up between Kelly Bluebook wholesale value and Retial value is 2500.00 -3000.00 ...
Worst Experience EVER!!!!
by leeusmc on 10/21/2008Boy were we fooled by Mossy FORD!! I thought I was impressed with the honesty when we put together our sales deal...then everything fell apart. We put down 2 deposits for my new vehicle....one to be cashed in 4 days, the other in 3… weeks. This would allow time for us to transfer fund between our accounts. We happily left the sales building and headed across the street to the finance department. We negotiated a fantastic rate and were very happy with the results. Contracts were signed, handshakes all around and we drove off in our wonderful new vehicle, leaving my beat-up trade-in behind. We were told we would have to purchase an extra key for my "new-slightly-used" vehicle and that would run about $80-$100. We were off to the dealership that made my vehicle (we did not purchase a Ford) a very happy family! As it turns out, a duplicate key actually costs $220 from Chrysler!!! Well, chalk it up to poor information and bad salesmanship....I guess we will just have to eat the cost. We will call this problem # 1. Here is where problem # 2 began.....I checked our account the next afternoon to see if the funds had transferred yet, and GUESS WHAT? Mossy Ford deposited our check? What happened to 4 days? I started to make phone calls and requests to our sales person, his manager, everyone. I was eventually promised my overdraft funds be paid back to me because "The person that deposited my check quit, but it was their fault." Are you kidding me? It took a week and a half to get the funds back, but eventually Mossy Ford made good on the deal. I assumed that was the worst of it - boy was I wrong! Two weeks went buy and we received a call from the finance department just as we were headed out of town on vacation. The message was, "Hi, This is Mossy Ford finance. There is nothing wrong, we just need to change a few things on your contact. There is nothing big, no problems, but we were able to finance you at a lower bottom line." GREAT NEWS! We go on our trip, return home and scheduled a time to come in to sign the "new" contract. Mind you, we are now 3 weeks post-sale. The price had dropped $3,000! We were skeptical, but nothing big stood out to us. We began to dig deeper, find that our APR had gone up 3% and our bottom line was dropped. Additionally, they lowered our monthly payments. You know the old saying, when it sounds too good to be true, it probably is? Well, we were had. The gentleman in finance told us that "We graciously took money from our own commission in order to finance you." Well gosh, wasn't that kind of them? No - it wasn't. Why? Because when I started comparing the current contract with the "new one" (thankfully I brought it with me) we realized that they eliminated some of the services that we purchased! They were no longer allowing install of our Car Trakker, eliminated our 60-month warranty etc. When we pinpointed the finance person about this, he became very, very angry and started telling us, "If Mossy gives some, you have to give too!" Are you serious? We stood our ground in a very polite way. After 20 minutes of back and forth I politely asked to speak with someone else. Wow - were these the wrong words to say! He started to tear up the "new contract" right in front of us! We stood up and walked away, to speak with the manager. Eventually we got what we wanted and signed the new contract. I was so disgusted with this entire process because the contract hold up meant that my trade-in was still not paid off, and the monthly payment was due already! I explained this to the manager and we were assured it would all be taken care of in 2-3 business days. 3 weeks went by and my trade in was STILL not paid off! After about 50 phone calls (literally) and a lot of irate inquiries to various managers at Mossy Ford, my trade in was paid off. That is it. No apologies, no "Let me make this right and stick to my word"..nothing. During this process, of course all our funds were tied up in deposits
Mossy Ford is one of the biggest and best Ford dealerships serving San Diego. We offer a giant selection of new Ford models including: F-150, Explorer, Focus, and Mustang. Because we sell so many cars, trucks. and SUVs on a monthly basis, we also take in a huge amount of vehicles on trade-in. These trade-ins help us provide one of the best used car selections in San Diego County. We have pre-owned vehicles from practically every manufacturer on the planet. Mossy Ford even has a special selection of pre-owned all priced under $15,000.
We invite you to visit us today at Mossy Ford Pacific Beach - 4570 Mission Bay Dr San Diego, CA 92109. We're minutes from the La Jolla, Clairemont, and Del Mar and would love to become your dealer for life.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- French
- Spanish
Hi Michael, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
by Nancy Gorge on 09/27/2023