Kearny Mesa Volkswagen
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Customer Reviews of Kearny Mesa Volkswagen
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1 review
They are the worst
by Joe Edwards on 09/25/2024Hello. My name is Joe Edwards. I gave your dealership a one star review that can be seen here.… https://www.google.com/maps/reviews/@32.8141013,-117.1382401,13z/data=!4m5!14m4!1m3!1m2!1s112333430126467726656!2s0x80dbff955506195d:0x5b769d1141e00539?entry=ml&utm_campaign=ml-le-16203013&coh=232776%2C232776 I did not think it could get worse, but here I am. I was forced by my leasing company to bring the car back and you guys really screwed me over this time. I dropped the car off at 9:15am with the understanding that it could be here all day. I never received an update. I started calling to get an update at 5pm today. I ended up calling nine times in total and did not get any type of answer until I showed up at the dealership and demanded that I get my car back. Earnest was the service person this time and he actually lied right to me suggesting that I gave permission to have the car be here overnight. That is preposterous. I need the car for work tomorrow and the following day. I never would have agreed to that. Not one call was made to me even though I was promised an update. Is it standard procedure for you to keep a car overnight without notifying the customer? Again I find that preposterous. Needless to say I will never come back here for any type of service and I will be giving this dealership another bad review as soon as I can. I ended up having to argue with people here in order to get my car. This really is amongst the worst customer service I have ever experienced. Based on everything I have seen from this dealership I assume this email will end up in the trash immediately. I just thought you should know (whoever you are) that your place of business is just that bad. I will be contacting the owner as well FYI.
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