Kearny Mesa Hyundai
Customer Reviews of Kearny Mesa Hyundai
Review type:
Great experience
Great experience
by Swarovski on 08/01/2025Fast smooth experience with Joe, Steven, and Tito. Thank you!Hi Swarovski, thank you for your kind review; we are happy to pass along your comments to the team here at Kearny Mesa Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.
Brittney service tech
by Grateful on 07/26/2025Outstanding customer service. Customer is her top priority. Thank you for your service and kindness Brittney. You Nick and Joe Dolin!! 🙌🙌🙌🙌🙌Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great friendly sales experience
by Iconic_Ioniq on 07/11/2025Worked with Steve who was great. Informative, knew all about the car, not too pushy, respected our time, and helped us work out a great deal. Will definitely return for our next Hyundai vehicle!Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent customer service and quality work.
by Robert M on 07/09/2025Isaac and Nick provided prompt, knowledgeable, and friendly service. It was a great experience having my car serviced at KM Hyundai.Hi Robert, we are very happy to have provided you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service!
by JacobWi on 07/07/2025Andrea was absolutely excellent! She was kind and respectful, and warm and welcoming. I continue to return to KM Hyundai for piece of mind. Going to a dealer isn't as practical, per say, in today's economy, but it's dependable and I can… always count on the KM Hyundai team to take care. I usually work with Nick, also fantastic for similar reasons, so this really tells me there is a culture of fine service. I appreciate this more than anything, thanks SO much Team KMH, and I'll be back for my next service appointment. Highly recommend!Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Excellent customer service, woefully understaffed service department
by Anne B. on 07/07/2025I have bought 7 cars over my 80 years. As a small, submissive-looking female, buying a car has always been a hassle until I came to Kearny Mesa Hyundai. Oscar Martinez made the process easy and comfortable, just facts, no gimmicks. I… count him as one of my friends. Isaac and Sean in the service department do the best they can to check in customers, always courteous and friendly even when the lines are long. I have never found the same customer service at other dealers in San Diego when I owned a Kia, a Subaru, a Mazda, or a Chevy. This dealership inspires confidence.Hi Anne, thank you for your kind review; we are happy to pass along your comments to the team here at Kearny Mesa Hyundai! We hope you have a great day!
Lauren
by Lauren M on 07/06/2025Great customer service, really helpful throughout the whole process.Hello Lauren, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Scheduled a service for nothing
by No service on 07/03/2025I scheduled a service a week out. Showed up for my scheduled service and service advisor told us it will take 4-6 weeks for a technician to look at our Hyundai. What is the appointment for? They would not even look at the car that we made… an appointment for. I asked if we can just make an appointment 4-6 weeks out for them to diagnosis the our concerns and they said we are too busy. Once again, what’s a service appointment for?Hello, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (858) 308-0050 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great service and buying experience!
by Sayelee on 05/25/2025I recently purchased a Santa Fe Hybrid and was impressed with my buying experience - not pushy at all and allowed me the time to make an informed decision. Paul was my salesperson who did a fantastic job - a totally pleasurable experience!Hi Sayelee, we're happy you found our staff to be so supportive during your experience here at Kearny Mesa Hyundai. Please let us know if there is anything else we can do for you; we are more than happy to help!
Making an appointment means nothing
by 24 Sante Fe on 05/23/2025After making an appointment 10 days prior and the dealership contacting me at least 3 times to confirm, I arrived for my appointment 30 minutes early only to be told it would be 3 to 4 hours before they would get to my car. I only made the… appointment because the service department.called me to say a part for my car had been received. I wasn't sure what the part was except possibly a key fob. I only guessed this because at the time of purchase, the dealership only had one fob to give me. I agreed to the appointment and was told, if that was the case, it would only take about 30 minutes to program the fob to my car. Once I arrived, the service agent was unsure of what my appointment was for. I repeated the fob story and he went to verify. When he returned he stated that it would take 3 to 4 hours before they could work on it. I, of course, had other obligations, so had no choice but to "reschedule". It is a 20 mile drive to this dealership and when I asked if they could send the fob to a dealership near me, the answer was no. So, I will need to drive another 40 miles to go to another appointment which will probably not be honored again.Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (858) 308-0050. We look forward to hearing from you.
Brittany is the best!
by Jenny Kerch on 05/19/2025Brittany was awesome. My whole experience was excellent. I had questions about my service and the warranty associated with it. She was able to answer all my questions and provide more information to help me understand the services… recommended. She also scheduled a Lyft for me when I couldn’t find a ride back: Brittany was on top of it all! Great communication and very nice to talk to. Thanks, Brittany!Hi Jenny, we're happy you found our staff to be so supportive during your experience here at Kearny Mesa Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.
Customer
by 31319@Jbc on 05/21/2025Excellent experience work completed in a timely manner.Hi, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Car Paint Service
by Ken Allen on 05/13/2025Brittany was excellent from checking in, asking for information on the issues, documentation and communication. The service provided on the car were outstanding and the results couldn’t be better.Hello Ken, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Oil change & tire rotation.
by Kphillip on 05/14/2025I had a great experience with Kearny Mesa Hyundai. Came in for my 25 Kona’s first service, took no more than 2 hours from drop off, with several cars in front of mine.very pleased with the turn around time on a Saturday. It’s not always… ideal being without a vehicle for several hours on a weekend, and I’m glad I didn’t have to experience that. I’ve gone over their work, checking oil filter, drain plug, and I requested a specific tire orientation on the rotation, and they did it as requested. Glad I can have peace of mind moving forward with my Kona’s future services. Thanks again, Kearny Mesa Hyundai. See ya in 7500 Mi for the next one!Hello, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Kearny Mesa scheduled service for 2023 Tucson Hybrid
by Ameen Abed on 05/11/2025I appreciate the dealer completed my service on time, simply informed me of additional service items but did not push them on me. And upon completion of the service the service person did not ask me to complete any survey.Hi Ameen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service!
by Gayle M on 05/07/2025Derek at Kearney Mesa Hyundai did an excellent job of servicing my 2022 Kona. Everything was explained upfront and when I checked out, it was exactly what I expected. I will definitely recommend and use Kearny Mesa Hyundai again in the… future.Hello Gayle, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Not helpful at all
by Iunsatisfied on 05/01/2025Went for a recall & they wanted to charge me $245 to wait for a part to open the hood , they wanted me to wait till Friday for the part. When I got into the car, the wire was stuck up inside of the top of the car, and it was intact. And I… opened the hood myself,there was nothing wrong with it,I left and I will never return to that location ever. It was absolutely insulting and a waste of time.Hello, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please contact us at (858) 308-0050 so we can understand your situation better in order to try and turn your experience around. Thank you, Kearny Mesa Hyundai
Tom Simon
by Tom Simon on 04/29/2025updated 05/05/2025Superb car buying experience with a friendly, straightforward and honest staff of sales people.I could not have scripted it any better than as it occurred. I would give the dealership an A+.Hi Tom, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best
by kimberly J on 05/05/2025Andy was the best and the most helpful car salesman I’ve ever had. I even bought him lunch.Hello Kimberly, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kearny Mesa Hyundai is mazing
by AlisonF on 04/26/2025Fabrice sold me my car and I was in and out so fast. I knew what I wanted, he found it, and bam, finance dept walked me through like in a dream.Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Easiest purchase
by Alison F on 04/26/2025Very quick and super informativeHello Alison, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Hyundai Elantra
Honda Accord
Hyundai Kona
Hi Swarovski, thank you for your kind review; we are happy to pass along your comments to the team here at Kearny Mesa Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.
by Ivory Park on 08/02/2025