Customer Reviews of BMW of Roseville
The long wait is over!!!
byon 04/05/2024
In the end it was a great experience buying a car from Roseville BMW. I ordered my BMW M440 in September 2023 and was told to expect it in 3 to 4 months. I heard nothing from the salesman for 3 months so in December I called to find out when to expect my car no one knew and a production date was not available. Turns out my salesman had quit after I ordered the car. Tyler was assigned as my new contact and things got much better after that. He set me up with a website that allowed me to track the progress of my car from the ground up to completion, shipment and arrival at the dealership. The purchase and delivery was relaxed, comfortable and smooth. I was able to purchase the car at very fair price and the sales manager Bob helped me get a $1000 credit from BMW that I would have missed out on with out his advice. I expect to keep and enjoy this car for many years. When I’m next in the market for a car Roseville BMW is going to be my first stop for those of you reading this review it should be your first stop too!!
Custom Order, Smooth Process and Great Service
byon 11/10/2023
Went to BMW of Roseville to custom order a X3 m40i after another local dealer told me to come back another day. BMW of Roseville was informative, upfront, and allowed me to test drive a model on the lot. They were able to quickly place an order for the vehicle, which took 6 weeks in total from order to build to delivery (BMW SUVs are assembled in South Carolina). I was in constant contact with the sales associate who was responsive to all my requests. Overall the process went smooth and the service was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on 2015 m235i
byon 11/09/2023
The underwriter was pleasant and knowledgeable. The service was on time and the cost was stated up front. Overall good service and experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
As usual, GREAT SERVICE
byon 11/09/2023
Nyphon and the crew at BMW exceeded expectations with professionalism, friendliness and on time service. These guys ROCK !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X5 Service
byon 11/08/2023
My service writer Nghia is the best. He is knowledgeable and a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car lease
byon 11/06/2023
I received great service an attention from the sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/01/2023
Fast and great service. Professional and experienced!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First service experience
byon 10/30/2023
As smooth as a silk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
“Are you Missing Something”
byon 10/29/2023
This is second time I’ve been in for service. Where there is a alert ‼️ coming up on my dashboard. I had my 4 tires changed on my BMW 430i. The alert says something about the tires being foreign to the car. Why I have no idea. I would assume all this would be checked. Now I have to take time out of my busy schedule. To deal with this problem. This is not over all great service. 🤔
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wm.Moe
byon 10/23/2023
4 New tires installed, oil change and service. Great experience. Laura our service advisor was outstanding and we thank her.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always a good experience
byon 10/21/2023
Always friendly and helpful. Nice people who don’t oversell.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Periodical service
byon 10/19/2023
Bit more expensive than original expectation but everything went well. Appreciated to Jeff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Roseville
byon 10/18/2023
Excellent, no hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Service on X3
byon 10/16/2023
Rocky was very responsive when I asked for a quote for getting new tires. Got me scheduled quickly. The work was performed as expected and done on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW service.
byon 10/15/2023
Routine oil change, vehicle inspection and maintenance, repair of ignition, battery replacement. We were very pleased with the service and the overall experience that we received. The staff were very courteous and professional and explained everything to us. The service technicians were very honest and straightforward. We are very happy and we will highly recommend Roseville BMW to our friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BM 5X
byon 10/10/2023
Service advisor was very professional and friendly. Check in and pickup were quick. Best of all my car was returned clean.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 10/08/2023
Your Manager Rob’s attitude was really bad and the salesman Shan Patel was very nice and helpful
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Not everyone at this dealership deserves the 5 star....
byon 10/05/2023
I found a car I liked online. There aren't many around of this particular, older model. I called and spoke with AMIR and he was the most unhelpful, snarky, irritated person. He sucks. He pushed the entire thing onto a newer person named Joanna Barcera. Joanna is amazing. I told her when I first spoke with her if this deal is too much of a hassle, just tell me. Don't refuse to talk to me or be obviously irritated. She said she was told most of these deals don't work out, but she is willing to figure it out and handle it with me. She returned calls. She was always polite. I told her I think Amir doesn't like women and the silence was really loud. I worked with a person from an Autonation in my area and they were very familiar with the Roseville location. They asked who I worked with, I told them Joanna. They mentioned she must be new. I said the first person I talked to was awful. They asked me, 'was it Amir?' Yes, why yes, it was. That Amir is apparently so awful that you don't even have to say his name - you say jerk and they already know who. The sales manager David Daood was great. The few interactions we had with him were fine, polite, pleasant. The finance gentleman we worked with was awesome as well. The entire dealership both here in San Diego and there in Roseville, with the exception of Amir, were really easy to work with. Especially, on a 'not easy', 'out of the box', transaction. I'm very unhappy that Joanna had to split HER commission with Amir. He deserves nothing. He dismissively spoke to me for part one day. I am very unhappy that he surely browbeat the new girl into having to share her hard earned money with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service Center
byon 10/05/2023
Roseville BMW service center is a pleasure to work with. My advisor, Elizabeth, is just super nice to work with. She is a great communicator.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ro-cky!! Ro-cky!!
byon 10/03/2023
Service Advisor Rocky K. delivered exceptional service yet again. He was very knowledgeable with the car service I needed and also recommended additional services to help keep it in tip top shape. Will definitely look for him for my car’s next service appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased vehicle in day ..!! Streamlined proceed and helpful staff
byon 10/02/2023
Gina from sales helped us for buying our first time car buying in United States and it’s a certified BMW 330i. Awesome, Mindblowing deal..!!! and purchased the car within a day with BMW finance services. They don’t have any extra charges, app purchase unlike other bmw showrooms etc ..!! Value for money..!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 09/29/2023
Chris Cubberly did a great job keeping me informed about progress and additional work to be performed. He also stepped up to make the cost work for me and them. My only knock on things was how long it took to get the parts needed. The parts were available, but it took 3-4 days for the parts to arrive. They were in stock to ship. I asked if there was a faster delivery for a higher delivery price. I offered to pay extra, but was told that it couldn’t come faster. That seemed strange to me. This isn’t a knock on Chris. Chris and the service team were great. It’s more a question why BMW couldn’t deliver it faster.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments