Customer Reviews of BMW of Roseville
The long wait is over!!!
by 04/05/2024
onIn the end it was a great experience buying a car from Roseville BMW. I ordered my BMW M440 in September 2023 and was told to expect it in 3 to 4 months. I heard nothing from the salesman for 3 months so in December I called to find out when to expect my car no one knew and a production date was not available. Turns out my salesman had quit after I ordered the car. Tyler was assigned as my new contact and things got much better after that. He set me up with a website that allowed me to track the progress of my car from the ground up to completion, shipment and arrival at the dealership. The purchase and delivery was relaxed, comfortable and smooth. I was able to purchase the car at very fair price and the sales manager Bob helped me get a $1000 credit from BMW that I would have missed out on with out his advice. I expect to keep and enjoy this car for many years. When I’m next in the market for a car Roseville BMW is going to be my first stop for those of you reading this review it should be your first stop too!!
Great sales service!
by 03/29/2024
onFantastic sales experience. In a few hours I was taking home the car of my dreams. Tory and his team were very attentive and I appreciate that the sales experience was very easy and quick. Everyone was very professional and friendly. They made me feel like I have known them for a long time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A New X5 (and it's not Black or White!)
by 02/10/2024
onVery good crew from sales to financing...nothing but professionals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
by 02/09/2024
onAndrew S. of BMW Roseville was superb in his service and prompt at returning my texts. I’m impressed too of his punctuality. Ben in financing was helpful as well. No complaints from me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car yet
by 02/01/2024
onMy experience was with was fast an easy Tyler at Roseville bmw did a great job
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great low pressure experience
by 01/31/2024
onHad a great experience with Josh, who spent a lot of time with me going over the car and answering my questions. He’s a real car guy so he knows about BMW’s. Also Justin in finance was a joy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
BMW X3 M
by 01/17/2024
onWe had a great experience with Roseville BMW and Eric (and all others too). They gave us top trade in value while other dealers were thousands of dollars less. We couldn’t be happier with Roseville BMW and will definitely recommend to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fastest service ever!
by 12/04/2023
onI had the best experience with BMW Roseville this past month. It was a long drive from the bay area for me but DJ was so awesome that he had everything ready for me before I reached the dealership. I was out of the dealership within 2 hours. He was very knowledgable about the car and answered all my questions in detail. Everybody I talked to at the dealership was very professional and knowledgable. I would definitely go there for my next BMW as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Custom Order, Smooth Process and Great Service
by 11/10/2023
onWent to BMW of Roseville to custom order a X3 m40i after another local dealer told me to come back another day. BMW of Roseville was informative, upfront, and allowed me to test drive a model on the lot. They were able to quickly place an order for the vehicle, which took 6 weeks in total from order to build to delivery (BMW SUVs are assembled in South Carolina). I was in constant contact with the sales associate who was responsive to all my requests. Overall the process went smooth and the service was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car lease
by 11/06/2023
onI received great service an attention from the sales team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Roseville
by 10/18/2023
onExcellent, no hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
by 10/08/2023
onYour Manager Rob’s attitude was really bad and the salesman Shan Patel was very nice and helpful
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Not everyone at this dealership deserves the 5 star....
by 10/05/2023
onI found a car I liked online. There aren't many around of this particular, older model. I called and spoke with AMIR and he was the most unhelpful, snarky, irritated person. He sucks. He pushed the entire thing onto a newer person named Joanna Barcera. Joanna is amazing. I told her when I first spoke with her if this deal is too much of a hassle, just tell me. Don't refuse to talk to me or be obviously irritated. She said she was told most of these deals don't work out, but she is willing to figure it out and handle it with me. She returned calls. She was always polite. I told her I think Amir doesn't like women and the silence was really loud. I worked with a person from an Autonation in my area and they were very familiar with the Roseville location. They asked who I worked with, I told them Joanna. They mentioned she must be new. I said the first person I talked to was awful. They asked me, 'was it Amir?' Yes, why yes, it was. That Amir is apparently so awful that you don't even have to say his name - you say jerk and they already know who. The sales manager David Daood was great. The few interactions we had with him were fine, polite, pleasant. The finance gentleman we worked with was awesome as well. The entire dealership both here in San Diego and there in Roseville, with the exception of Amir, were really easy to work with. Especially, on a 'not easy', 'out of the box', transaction. I'm very unhappy that Joanna had to split HER commission with Amir. He deserves nothing. He dismissively spoke to me for part one day. I am very unhappy that he surely browbeat the new girl into having to share her hard earned money with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased vehicle in day ..!! Streamlined proceed and helpful staff
by 10/02/2023
onGina from sales helped us for buying our first time car buying in United States and it’s a certified BMW 330i. Awesome, Mindblowing deal..!!! and purchased the car within a day with BMW finance services. They don’t have any extra charges, app purchase unlike other bmw showrooms etc ..!! Value for money..!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome deal
by 09/24/2023
onAmir our sales person was very helpful. He answered all our questions and made our experience very pleasant and stress free! Great customer service including the financial dept...Ben, the financial advisor was easy to talk to. Their sales manager...that's another story :(
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wow...what a car!
by 09/05/2023
onWife and I decided to retire our 12 year old Toyota Highlander. And upgrade our ride. We decided on the BMW X5 PHEV. Picked out our options on line, and went to see Roseville BMW about ordering the car. Met Filip Klcesko, the internet sales representative. Ordered the car from the factory, and 2 months later we got it! Filip and the staff at Roseville BMW made the process easy, and we're really happy with the car. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW family!
by 08/11/2023
onEveryone was friendly and very helpful in answering my questions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy purchase.
by 07/02/2023
onWe purchased a used X2 from BMW of Roseville. From meeting with the dealer to signing the papers all was an easy a pleasurable experience. Our salesman Tory had the car ready to test drive when we arrived. We talked about the car what we were looking for and the price we wanted to stay at for our budget. All of these fit and off to the finance and title manager. 1.5 hrs later we were done and driving the car home. Thank you all for making it a great purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Roseville
by 06/26/2023
onMy sales person Joshua Moore was a pleasure to deal with. He is a car guy who knows his product. He was thoroughly engaged in avery step of the process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
by 06/25/2023
onWe had the worst experience with purchasing our I4 at Roseville BMW. We had to contact BMW cooperate to file a complain. They apparently have lot of miss-communication within the managers and they accept it very proudly. I didn’t even get my bmw set up right away, I had to contact them about it few times before they could send the link. I had to seek help from Elk Grove BMW several times after purchasing the car so I can get the correct answer and reach out to Roseville to ask them what I needed. I have bought so many cars and this was our worst experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Smooth transaction
by 06/21/2023
onI am very happy with the purchase of my 2024 X5 50e. The sale person was experienced and friendly. The order was taken in no time. The delivery of the vehicle was speedy and accurate. The purchase date was also very smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments