Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Roseville
Review type:
New Ram
Mexico Fishing
by Mexico Fish on 07/11/2025Great customer service!My truck was done fast and very friendly associates.Thank you so much!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bait and Switch
by Tom H on 06/04/2025Purchased a 2013 Audi Q5, which dealership did not smog prior to sale. Turns out, was unable to smog it due to repairs needed. GM of dealership offered to go get another Q5 from one of their other dealership, but then said they couldn't… finance it. Then inquired about an X5, told the same thing. But they could finance a 2015 Toyota Highlander, which was $5000 more than the original Q5 and $3,000 -$4,000 more than the other 2 vehicles I wanted. This is typical bait and switch. Original car was $9,200, Toyota was $14,855. Filed complaint with DMV, especially since I was then asked to sign a fraudulent form. They claimed they delivered the vehicle to me in Nevada, but my wife and I drove it home, their employee followed, so they did not deliver, nor give me copy of that form. No sales tax, no registration included in sale. Typical SCAM all the way around.Hi Tom, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (916) 467-8055 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
True Service
by Kenneth on 04/28/2025The service team at Dodge are the Gold Standard. My service rider Dan really took the time to explain the situation and the best path forward. He was on point and made sure the issues were addressed.Hi Kenneth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Excellent Service
by VancieG on 12/22/2024More than willing to help diagnose and track down codes and remove all the idiot lights on my dash! Good communication, no problems and very nice to deal with!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Ram
by Ram Shopper on 03/06/2024Great experience with George and sales team. They gave me the information/pricing I requested so I was able to make an informed decision.Hello Ram, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Roseville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Something’s leaking ???
by Lisa M on 03/07/2024A big “Thank you” to Kolin and the crew !!! I noticed there was a puddle under my truck… not sure which fluid I was dealing with ??? Made a call to the dealership and was seen the same day… so very happy it was an easy fix. Always… fabulous communication and outstanding customer service !!!Hello Lisa, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Roseville. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hellcat- thanks Andrew
by Zach1999 on 02/23/2024Andrew was amazing to work with when I bought my hellcat from out of state, made it all easy and clear even sent me videos of it pulling out of the showroom that I asked for!Hello, thank you for your kind review; we are happy to pass along your comments to Andrew here at AutoNation Chrysler Dodge Jeep RAM Roseville! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jeep purchase
by KenB2024 on 02/09/2024We had an awesome experience at AutoNation. Our sales rep, Yoseph was professional, clear with details. He went out of his way after the sale to explain features of our new Jeep Grand Cherokee. Jeff in finance was equally great to deal… with. He went far beyond to be helpfulHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great sales very professional and respectfull
by Trucktruck on 01/13/2024Osirus helped me find my truck and was very respectful and helped me find a great dealHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sale of 2023 1500 Limited
by Redsand79 on 01/08/2024There are many opportunities for Autonation RAM on this sale. Starting with the good, called internet sales, friendly experience, setup an appointment. When arrived at the dealership, was met with a friendly smile. Where things started to… go off. I was promised the truck would be ready and there would be some sort of prep on their side. They didn't realize it was a demo the GM was using, where the keys were, what price range I was looking at, etc... From there we get into the standard song and dance of the sales process that isn't specific to AutoNation but is still a waste of both our time. To keep it short, put the decision makers at the table and get things done. To close out, the sales person was on to the next sale while papers were still closing. This would have been the time to make sure that the truck that I agreed to purchase was getting an oil change as it is required before leaving on a demo with 3K miles and all other pre-reqs completed while paperwork was done. I had to wait an additional 45 minutes after paperwork to leave that day. Moving on to day two, the truck had plates but that correlation wasn't made by the team requiring me to come back to the dealership and get plates to replace the temp tags. Two days later, I had to resign a contract as a used truck vs. new and now am waiting 3 weeks on a registration charge refund. Opportunities here for the team to understand the process a little better around these sales scenarios even though they are less frequent. What really got me though was before I even had the keys you wanted me to fill out a feedback form and score all 10's. As I started to fill it out with 7/8's the sales person was noticeably disappointed and asked why not 10's. I said that 10's are for exceeding my expectations, 7/8's are for meeting it. Here we are 12 days past and I'm still happy about the truck I bought and the terms we got to, but the failures in the execution during the process still give this rating a 3. In the great words of John Wooden, "If you don't have time to do it right, when will you have time to do it again?"Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Roseville. If you would be willing to give us another chance in the future, please reach out to our General Manager at (916) 467-8055. We would appreciate the chance to turn your experience around.
New Vehicle
by N.OROSCO on 01/03/2024This will be my go to place if I ever have the need to buy another Jeep. Justin was knowledgeable about the vehicle I leased. Paul in finance made the process quick and painless. Over all the experience was fast and enjoyable.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Roseville! If you ever need help, just give us a call. Happy motoring!
We in for an oil change came out with full service for 49k miles
by Omar G. on 12/13/2023Daniel was extremely helpful in getting my chargerbthe tune up and check up it needed. The work was completed very quickly and Ervice was delivered with kindness. I will continue to be an autonation customer. Thank you.Hi Omar, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Roseville. We do hope we can be of assistance in the future. Take care!
Great vehicle, horrible communication
by Kz stay true on 12/11/2023Just what I was looking for and the only place in the USA that had it just like I needed! Sales men was friendly but that about where the goodies stop Communication through the whole process was horrible! I understand this wasn’t a typical… sale since I live across the country BUT! Then should only make communication more important! Different people would give me different information, they would say one thing then something totally different would be going on! I had to send them every source of ID known to man , then had a company contact me to do the same, then when they were supposed to send me the documents they sent them to some other company who then had to come to my home and verify everything again! Then they had to set up shipping which of course got fumbled the first time and hopefully I’ll be receiving my van today or tomorrow! HOPEFULLY!Hi, thank you for taking the time to leave us feedback. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Chrysler Dodge Jeep RAM Roseville
Very good service
by Rbangaan on 12/02/2023I dropped off my truck and the Brenda was able to address the issues so quick and I was able to get out on time. The tight parking lot was a challenge to navigate yet Brenda took the time to assist me out.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Roseville. Please let us know if there is anything else we can do for you; we are more than happy to help!
Oil change
by Echestnut on 11/28/2023Went in for an oil change and they were very efficientHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not Happy
by None here on 11/23/2023Incorrect mileage on oil changeHi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Roseville. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (916) 467-8055 to discuss what we can do to help.
Great experience
by Raiderbeamer on 11/14/2023Felt no pressure at all, we were in out with no buyers remorse at all ! Which doesn’t happen often when going through pressure of buying a new car or truck. George in sales Jeff in finance good people. Truck had some contaminants on the… paint and they took care of it no problem !Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Jeep Cherokee Service
by Carrieodo on 11/14/2023Daniel D in the service department was helpful and friendly. He addressed any issues with my vehicle and came up with a plan to get them fixed. Thank you Daniel!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Troubleshooting
by Stanley on 11/10/2023Had a sensor code that turned out to being a wiring problem. Found and fixed!Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Best way to buy a vehicle!
by Happy Buyer on 11/08/2023Buying a car from AutoNation Roseville Honda was the best car buying experience I have ever had! This is the way car buying should be! We had just left a competitor dealer after 6 hours of getting no where haggling. The typical car buying… experience. That did not happen at AutoNation! In and out fast and the car I bought was $5000 cheaper than the very frustrating dealer I had just left. We will return to AutoNation! We will not go anywhere else in the future.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Consistent and reliable service
by Lyngengr on 11/07/2023I have been taking my Jeep and Chrysler products to AutoNation for nearly 30 years. They value my time and business and always provide accurate estimates and proper repairs/service.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Ram, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Roseville. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andy James on 03/08/2024