Customer Reviews of Mercedes-Benz of Riverside
Review type:
No pressure buy
Great service!
by Kim lee on 11/30/2021My visit at Walters was top tier. From the service department to the sales department, this place is full of great people that are happy to help. I had the experience to work with Michael Ramos in service and it was a great experience.… Thank you Walters for the pleasant service visit!Great service
by Service visit on 10/27/2021My service visit here at Walter’s was excellent and very time efficient. Michael Ramos was great and very helpful. I will definitely be coming back.Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are delighted that Michael's efforts met your satisfaction! It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in your visits to come! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
It’s the service for me
by GLE baby on 10/11/2021I was provided exceptional service from Tony Wasif. He was patient, honest, and worked until he got the deal I wanted. I was there for a while but it was worth the time spent. His manager whomever that may have been came through for me as… well on my trade it. I will definitely recommend him to anyone purchasing a Mercedes.Thank you for leaving us this wonderful review! We are delighted that Tony and the team could provide you with the quality service that you so much deserve! It is our pleasure to assist you in any way possible, and Tony will be be honored to have earned your kind recommendation! We wish you the safest of travels until we meet again. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Love my GLC43
by Yuri perez on 10/07/2021I went to different dealerships and I can tell you that in Walter’s Mercedes Benz they were really helpful especially Gustavo he talk to the manager and was able to give us a really good deal on the car that I wanted. AMG GLC43 if you are… looking to buy a new car I recommend this dealership. I love my new car.Yuri, Thank you so much for your wonderful review and recommendation! We are honored that your vehicle search led you to us, and we are delighted that Gustavo provided you with top-notch service and made your experience with us an all-around success! We warmly congratulate you on your new AMG GLC43- on behalf of Gustavo and the entire team! If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Happy with my purchase
by pacri777 on 10/01/2021Tony was very sincere and helpful in looking for the vehicle that I want. I am very happy with the purchaseThank you for taking the time to leave Tony this wonderful review! We are thrilled that he provided you with quality service that you so much deserve! It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Excellent Experience
by T Paulsen on 09/25/2021No games, no time wasted, no hidden fees. Great experience. In and out from trade in, to new car in less than three hours. Even upgraded to a bigger model thanks to Tony Wasif. He did not try to upsell, just offered an alternative to a… couple of issues we had with the model we were looking at. Excellent experience. Thank you to the team at Walters for making every step easy and enjoyable. Yes, even the F&I office with Andy Towns. We felt like we were being treated like a partner every step of the way, rather than being hard sold as a customer. Thanks to all. Tony Wasif, Jeff Helton, Andy Towns and Ruby.2nd Mercedes purchased from Walter’s!
by Christy A on 09/17/2021This was my second Mercedes that I purchased from Walter’s. I went back to Walter’s because my first experience there was great. This experience was wonderful too…. they did not disappoint! David Pompa was friendly and professional. He was… knowledgeable and answered all of my questions. I’d definitely buy from Walter’s again.Christy, Thank you for taking the time to leave us this wonderful review! We are honored by your repeat business, and we are thrilled that David provided you with the quality service that you so much deserve! Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of David and the entire team! We wish you the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Tony is the best!
by Andrea on 08/05/2021I would like to say a special Thank you to Tony Wasif. He was beyond amazing. He made whole process Quick, Painless and Trustworthy! Before coming to Walters I went to a couple other Mercedes dealership and spoke with other sales… consultants and they did not make me feel as comfortable as Tony did. He's awesome! I would 100% recommend him to anyone. also Thank you to the Manager and Finance dept.Andrea, Thank you so much for leaving Tony this wonderful review and recommendation! We greatly appreciate the opportunity to work with you, and we are delighted that he could make you feel like the valuable customer that you certainly are. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that Tony and the team may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
Love the customer service.
by Sanaz Toghian on 07/30/2021JR always helps me out. He’s so professional and good at communicating with you through the whole Process. Highly recommendSanaz, We appreciate you taking the time to leave JR this positive review and recommendation! Providing thorough and efficient services is so important to us, and we are so glad that JR consistently meets your satisfaction. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Awesome experience!!!
by Nikki on 07/22/2021Super excited and satisfied with my purchase. Tony Wasif was very professional and explained every detail possible about the model I’m interested in. Great service and awesome experience!Nikki, Thank you for your amazing review! We greatly appreciate the opportunity to have worked with you, and we are so glad that Tony provided you with a top-notch experience. It is our pleasure to assist you in any way possible. We wish you congratulations on your new vehicle- on behalf of Tony and the entire team! Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Great experience
by Tony Wasif on 07/06/2021Tony Wasif was super accommodating and helpful.We are so glad that Tony could be of assistance to you, and we appreciate you taking the time leave him this positive review. It is our pleasure to assist you in any way possible, and Tony will be delighted to know that you greatly valued his assistance. Please drive safely, and do not hesitate to let us know if there is ever anything more Tony and the team may assist you with in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
My purchase experience on a new Mercedes benz
by Angelica on 07/06/2021Had a great experience shopping at Walters Mercedes-Benz dealership of Riverside and had professional help from our sales rep. Christian was very attentive to our needs for what we were looking for and found it! We are now new owners of a… Mercedes-Benz GL 300 and we are excited!!Angelica, Thank you for taking the time to leave this positive review! We are glad Christian could be of assistance to you with your special purchase, and we are thrilled he provided you with nothing less than a smooth and remarkable experience. Congratulations on your new Mercedes-Benz GL 300- on behalf of Christian and the entire team! Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Such great experience
by Kat bono on 07/06/2021We went in to purchase a car Christian helped us he was super nice and patient with us. We left with a new car and super happy with our purchase definitely recommend!Kat, Thank you so much for your wonderful review and recommendation! We are honored to have had the opportunity to do business with you, and we are thrilled that Christian provided you with a remarkable experience. We wish you the warmest congratulations on your new vehicle- on behalf of Christian and the entire team! We wish you safe travels, and we hope for an opportunity to work with you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Worst experience with a car dealer in my lifetime.
by Scott on 07/04/2021Worst experience I have ever had with any car related business. What should have taken days took months. What costs were going to be minimal were outrageous. Customer service stared nice and ended in a nightmare. Strongly suggest using any… other car dealer, repair, or service. I wish I could restart and NEVER GO TO WALTERS!!!Hi Scott, Let me look into what happened here and I will reach out to you. I’m really sorry you had such a poor experience with us. Tyler Usary Service Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182
Hi Scott, I can certainly understand your frustration and can empathize with your situation. We’ve really gone to great lengths to reduce this burden on you to the tune of close to $4,000 in reduced costs. Unfortunately your non Mercedes-Benz aftermarket air filter caused something to get sucked into the intake, shattered the turbo fins that then went into the engine and caused quite a bit of damage. We submitted everything to MB to cover; tore down the entire engine, took photos, submitted labor and parts. We did all we could to get this covered but the aftermarket air filter left us with only partial coverage and even that was after we pleaded with them on your behalf. I’m really sorry this happened, but believe me we went above and beyond to help you. I know it seems like we are the bad guys because you see the final bill but I promise you we are fixing this problem for you the best way we know how and at the lowest possible expense to you. Tyler Usary Service Manager Walter’s Mercedes-Benz of Riverside (951) 441-6182
Pleasant Experience
by Peter on 06/07/2021Definitely a pleasant experience. I was helped by Christian and Paul, both were very attentative and helpful. All our questions were addressed thoroughly and to the point. Everything straightforward, and we were in and out in a very… short time. Christian even provided us with a ribbon on the car to surprise our daughter. This is certainly a very nice beginning of our family relationship with Walter’s Mercedes in Riverside. Thank you for everything.Peter, Thank you so much for your positive review! We are honored to have been able to assist you with this special purchase, and we are thrilled that Christian and Paul could make your overall buying experience as special as possible! We wish your daughter the warmest congratulations on her new vehicle, and we wish you all the safest of travels until we meet again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Smooth transaction
by Kammie on 06/06/2021Made a new purchase with the assistance of Christian Felix. We communicated thru email and it was smooth and prompt. I was offered a good deal where no nearby dealer can beat it. Happy about the purchase and Christian is super helpful. Will… def recommend!Kammie, Congratulations on your new vehicle! We are overjoyed that Christian could be of assistance to you and seamlessly get you into a vehicle that you love! It is a pleasure to hear of your satisfaction, and we can't wait for you to enjoy your new ride! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Great Customer Service
by Susan A on 06/03/2021I would like to thank Christian Felix for assisting my family in purchasing our new cars. His expertise and knowledge is invaluable. He made the car buying experience seamless. I will definitely buy my next car from him!Susan, Congratulations to your family on your new vehicle! We are overjoyed that Christian could be of assistance to you and make your overall buying experience as seamless as possible! We wish you the safest of travels in your new ride, and we will be awaiting the opportunity to work with you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Thank you Christian Felix!!!
by Yarelli on 06/02/2021Thank you Christian Felix for officially getting me approved with my BRAND NEW GLA 250 4MATIC!!! I can’t thank you enough! I plan to continue to work with Christian in the future. Thank you!Yarelli, Congratulations on your new Mercedes-Benz! We are overjoyed that Christian could make things happen for you and get you into a vehicle that you love! We couldn't be more pleased to hear of your satisfaction, and we can't wait for you to enjoy your new ride! Please drive safely, and be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Fantastic Experience!
by Blaine A on 06/01/2021Christian Felix and the whole team at Walter's Mercedes- Benz in Riverside was amazing to work with! We were greeted right as we pulled up and were taken care of the way you want to when you are shopping for a new car. I will continue to… come to this dealership for all of my Mercedes services in the future!Blaine, Thank you so much for your wonderful review! We are overjoyed that our team could be of assistance to you and provide you with the 5-star experience that you so much deserve! We congratulate you on your purchase- on behalf of the entire team, and we look forward to continuing to provide you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Great Service
by Great Service on 06/01/2021I went out looking for a car for my daughter. We met Christian at Walter‘s Mercedes. He was delight to work with and not only sold me one car, but sold us two. He did a great job as a fine young man.Congratulations on your new vehicles! We are overjoyed that Christian could be of assistance to you and make your experience such a success! We can't wait for you and your daughter to enjoy your new vehicles. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Christian or the team may help you with! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Gracias Christian
by Maria Lopez on 05/31/2021Christian Felix es muy amable simpático y trata muy bien al cliente. Pa la próxima vamos a llegar con el y los recomiendoMaria, Gracias por sus felicitaciones sobre el trabajo de Christian! Siempre es un placer oir buenos comentarios de nuestros clientes! Mil gracias! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
Walter’s Mercedes-Benz of Riverside is a true story of achieving the American dream. Owner and Founder Walter Kienle was born in Germany to Swiss parents and immigrated to the US in 1948. Walter quickly found work as an automotive mechanic, but elected to sign up for the Army in order to serve his adopted country. He went to tank school and achieved the rank of Staff Sergeant. While stationed in Riverside, Walter discovered how much he loved California.
After an honorable discharge, Walter went back to New York to start a family and opened his own garage. Missing the warmer weather, his family moved to Riverside, CA in 1960. He started an automotive repair business specializing in European models, and in 1965 earned the right to begin selling them as well.
Walter’s Mercedes-Benz of Riverside now sells a number of luxury auto brands, but Mercedes-Benz was the first and remains the focus. That’s why we were named Dealer Rater’s Highest Rated Mercedes-Benz Dealer in California for 2015,
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Kim, Thank you so much for your wonderful review! We are so glad that Michael and the team could consistently provide you with a top-notch experience! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further service to you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager
by Walters Mercedes Benz on 12/01/2021