Lithia Chevrolet of Redding
Customer Reviews of Lithia Chevrolet of Redding
Review type:
Unless you want to buy a car with existing issues, don’t buy from here!
S.og check
by Dwtamagno on 04/10/2024Great work! Went in for smog check failed...diagnosed problem ordered part...replaced part...passed smog check. Thank youThank you for taking the time to leave a positive review! I appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, Blayne Odell - Service Manager
Unless you want to buy a car with existing issues, don’t buy from here!
by Kari on 06/07/2023This dealership is horrible. They sold us a three-year old car that ended up having leaking drive shafts within two months of buying it. They also sold us a $2,500 extended warranty that was useless. This dealership does NOT back up the… cars they sell. Do not buy from them!!Thank you, Kari, for taking the time to share your recent experience at Lithia Chevrolet Of Redding. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Logan McShane- General Manager
Service rip off
by Jeff D. on 12/26/2022Brought my 2017 Silverado in for what I thought was a transmission issue. They told me I had a miss firing engine and that I needed to replace my engine at a cost of 8-10 thousand dollars and I was also told that they couldn’t get a… replacement engine. I took it to an engine shop and found that it was just spark plug wires that cost $133.00 . They either just spent 5 seconds on diagnostics or they attempted to rip me off! Either way this service department has been a disaster for 10 years that I k ow of.I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Blayne Odell - Service Manager
Amazing
by Madalena R. on 11/15/2022updated 11/21/2022Had an amazing experience the gentleman that helped us was Cheyne, very helpful in finding the right car for us. Answered all my concerns and questions very friendly would highly recommend.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Logan McShane- General Manager
Purchase of 2022 Trax
by rpanks71 on 07/27/2022Very easy experience, our sales rep James did a fantastic job! I went from looking at a used base model that I wasn't very thrilled about to now driving a brand new, not so based model Trax and the cost difference was next to nothing, I'm… so glad he shared the information on the cost difference. I am so happy with my Trax!!Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Logan McShane- General Manager
Dealer recall and oil change
by Richard on 05/20/2022Dealer took way longer than was needed and didn't do what they promised to do.Richard, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mathew Goodwin- Service Manager
Best car buying experience I've ever had!
by Richard Hart on 03/17/2022I've been buying new cars for 35 years. I've never purchased a Chevy though. This is my first. Had it not been for talking with Cheyne Birdsong, I might have gone with Ford. Cheyne is by far the best sales professional I have ever worked… with. Cheyne knows the product unbelievably well and his professionalism, integrity, hustle and ability to be so genuine is something I really haven't experienced before. You are lucky to have this guy working for your business. He created such a wonderful buying experience for me. I decided to drive almost 700 miles "one way" just to meet him and buy a vehicle from him. This is a vehicle purchase I will honestly never forget. It's hard to put into words how special this purchase was for me because of Cheyne. This guy works so hard to make the customer truly feel respected and important. I've been a senior real estate manager and managed many people of the last few decades and if I were still in the business, this young man is someone I would very much want on my team. And that's putting it mildly. In a time where there are so many people in customer service that are either too busy or unmotivated to do a good job much less go the extra mile, it is almost shocking when you meet a guy like Cheyne that operates at such a professional level with the kind of respect and "can do" attitude he has. I honestly went to about 5 dealerships locally in southern California and I made the decision to drive 1,400 miles round trip to buy a car from Cheyne. I think that says it all. Thank you for making this such a memorable time. My wife is so happy with her new SUV. She'll drive it for many years to come! All the best, Richard HartIt was a pleasure to read about your first buying experience working with <STAFFER FIRST NAME/S>. Congratulations on your new <CAR MAKE/MODEL>! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Logan McShane- General Manager
Service
by Lithia..... on 03/15/2019updated 03/22/2019Fast exceptional service. People are super nice.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Team at Lithia Chevrolet of Redding
Lithia chev
by Tiffany on 01/02/2019The people are amazing! Thanks Jay you always make us feel comfortable. Your customer service is outstanding!Tiffany, we're happy you found our staff to be so supportive during your experience here at Lithia Chevrolet of Redding. We can't wait to see you again, have a great day.
Lithia VIP service
by 2016Camaro2LT on 11/21/2018Redding Lithia has great people in the service dept. Well throughout the whole dealership. Very friendly, professional and courteous. I am very picky about my car and they recognize my concerns.New silverado
by acosta on 10/31/2018updated 11/08/2018David and Jason did a great job. This was a big purchase for me. My first new vehicle. It was a great experienceSALES
by XXXXXX on 10/29/2018Great sales professional mark weckeker was the very bestthankful
by patty on 10/27/2018The service department went above and beyond for me on my last visit!review
by jerrine on 09/01/2018We have bought several trucks from this dealership.They have always been friendly , helpful , and very knowledgeable about there products. We have 3 dealerships in our area but have chosen to go to see Tom Ray because hes been all of the… above and is like family nowWe will buy again there in the future !!No hassle great experiencr
by Chris on 07/19/2018Had a great experience with James! No hassle and very friendly staff!Running Boards
by SecondTime on 05/21/2018Lithia Did exactly what they told me they would do. They met every expectation.great service
by 1james1950 on 05/11/2018meet and exceeded all expectationsPurchase Review by Ramon Perez
by azray69 on 12/27/2017In 15 minutes and 2 short conversations, Charles found my exact truck where as another local dealership wasted 3 hours over 3 days of my time. I also got $9,000 off from Charles whereas the other place only gave me $3,000 off a vehicle I… didn't want! Really? I'm really picky but Charles delivered more than I expected and he really listened to what I really wanted right up front. He has very direct and offered advice about what I didn't know about the truck. I really wanted something very specific and Charles made it worth buying this truck from this dealership which was over 650 miles away from Las Vegas. Thank you Charles for my 2018 Chevy Silverado LTZ Z71 in Cajun Red!Oil change
by Juliehurst87 on 12/15/2017updated 12/26/2017Service was great, friendly and my appt was finished in a timely mannerService repair
by dodgerfan66 on 09/22/2017I took my truck into the shop to have the transmission looked at. After their inspection, it was determined that the torque converter needed attention. My service writer that assisted me was William. He was able to get us into a rental… vehicle while my truck was being tended to. He kept us constantly informed of my trucks progress throughout the whole process. Needless to say my wife and I are very pleased with our overall experience and the great customer service that was bestowed upon us by William and Lithia Chevrolet.
Chevrolet Silverado 1500
Chevrolet Silverado 2500HD
Chevrolet Tahoe
Chevrolet Colorado
Chevrolet Dealership of Redding is committed to excellent service! At Lithia Chevrolet of Redding, we work hard to provide a genuine experience for our customers. You deserve a great Chevrolet experience! Whether you are looking for a new or used car, part, or service, our team in Redding, CA will treat you like family. With our huge selection of used cars, trucks, and SUVs, there is no limit to what you can find. At Lithia Chevrolet of Redding, we work hard so you can drive away happy. Search through our inventory online today to find the car that's perfect for you! Chevy is America's favorite car, and our dealership has the best specials to keep you on the road and your budget in check. Shop our model research page to learn more about Chevy's most popular models and take a test drive today. Visit our dealership today and see how we're changing the way you think about car dealerships!
- Instant Financing
Thank you, Kari, for taking the time to share your recent experience at Lithia Chevrolet Of Redding. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Logan McShane- General Manager
by Lithia Chevrolet Of Redding on 06/09/2023