Customer Reviews of Audi Pasadena
Review type:
Great experience!
Service review
by Rusnak on 12/29/2018Great service from Vince, received my car when he said it would be ready. Also, the complimentary Uber service was great, so much convenient than a shuttle.Very satisfied
by AW on 12/15/2018Henry Perez is a best service advisorGreat service
by Mary on 12/15/2018I took my Audi for first time service at Rusnak. My advisor Anthony Ramirez Is professional, knowledgeable and Courteous. The service went smoothly and right on the estimated time. Everyone at the dealership was courteous and… helpful. Im definitely coming back for the next service and definitely asking for Anthony to be my advisor.Service
by Kevin.Lowe on 12/12/2018The service was a recall, and was handled professionally and on a Saturday which I appreciate. I did have to leave a message to schedule the appointment. Shouldn't the phone be answered promptly during business hours?I'm sorry to hear you had to leave a message. It must have been a busy time! I'd be happy to discuss your concerns if you want to reach out directly at (626) 714-3159. -Ken C., General Manager
5 Stars
by RC on 12/05/2018I am always happy with the service at Rusnak/Pasadena Audi.Thank you for your continued loyalty! -Ken C., General Manager
My Q5 Service
by Gozalians on 11/20/2018updated 11/30/2018On Time, fast and easy. I appreciate the car washExcellent service and excited about my new car!
by LisaSmith on 11/21/2018Anthony Robles was incredibly patient, helpful and knowledgeable. I appreciated his low pressure style. He was very communicative; we communicated by text, mostly and I always felt supported. He cared about my happiness and that I was… getting the perfect car for me, rather than just making a sale. Which, of course, led him to make the sale! Daysi Nerio in Finance was also wonderful. She was quick and efficient, but always thorough in her explanations, etc. My whole experience with Rusnak Pasadena Audi was great.It's our commitment to ensuring quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come to see us for any future needs! - Ken C., General Manager
Audi A6 service
by Aram on 11/16/2018Great service done professionally and fastThank you for your business! -Ken C., General Manager
Service
by Stacey on 11/08/2018updated 11/16/2018Henry is awesomeSr.
by Jaime on 11/01/2018updated 11/09/2018I am pleased with Rusnak Pasadena's servicecar shopping made painless
by nick on 10/30/2018updated 11/08/2018This was my best experience with a car dealership by far. Larry and David helped me out along the way with patience and professionalism. And on top of that, we took advantage of the anniversary sale and got the price we wanted. I would… highly recommend Rusnak to anybody.Amazing experience, incredible car
by natasha on 11/04/2018This is my 2nd Audi from David Carter of Rusnak Audi. A truly professional, courteous, accommodating, amazingly seamless experience! David is very polite, patient, trustworthy, and really listened to me. David and Aaron Miller, sales… manager, really worked with me to find the best payment options and provide me with the final price as I exactly negotiated. My experience was outstanding, as it has been for the past 3 years of my previous Audi lease from Rusnak Audi. Now I am enjoying driving my A5 Sportback, with all of the fun upgrades and improved horsepower, for the exact amount that I was planning on spending per month. I could not recommend this dealership more.Thank you for sharing your experience with us! We hope you love your new vehicle! -Ken C., General Manager
Great
by JeyWada1 on 11/01/2018Henri is the best service tech! His knowledge of the Audi products is in paralleled.Thanks for the kind words! I will be sure to share your feedback! - Ken C. General Manager
Best Audi service ever
by Tisdale on 10/30/2018Fast, fair, correct. Henry Perez is the best, hands down. And a wonderful brand new Q7 loaner to boot! My precious RS5 could not be taken care of any better.Thank you so much for your recommendation! We're happy to have earned it. -Ken C., General Manager
Great Experience with Anthony
by HappyCustomer on 10/28/2018Could not say enough great things about Anthony and his service and attention to detail. Would highly recommend working with him and his team.We are glad to hear that even with the long drive to get to us, we were able to provide you with an exceptional experience. We hope to see you again! - Ken C. General Manager
We're glad to hear it! Stop by or call anytime you need assistance. -Ken C., General Manager
Love the service!
by Phyllis on 10/27/2018It was one hour ten minutes solid drive on a Monday morning to get to Rusnak Audi, we were not happy with another nearby dealer for the first 10,000 miles service, so we decided to come here gave it a try. It was totally worth the drive!… Anthony Ramirez our service rep was knowledgeable, answered all our questions and the service crew was able to turn our car back to us ahead of time despite of a lot of clients. Love this service location and we are totally coming back next time!So close to excellent
by DAL on 10/21/2018Had a great experience with sales person (Tayler) and credit/paperwork person (Kevin) until Kevin professed an inability to process the loan payoff on my trade-in such that the auto payment 4 days after my tradein could not be cancelled.… Audi Financial Services was equally lame. Ruined an otherwise excellent experience.Thank you for your kind words about Taylor. I'm sorry to hear about the poor experience regarding your paperwork. Please do not hesitate to contact me directly if you wish to discuss further kchrist@rusnakautogroup.com. Thank you! -Ken C., General Manager.
Classy and Comprehensive Facility
by dukeberry on 10/07/2018The facility is impeccable. The service people (and that means everyone, from service writers to cashiers to reception area personnel) are friendly and solicitous. The waiting area is very comfortable. The time estimate for my recall… service was very accurate.More than satisfied!!!
by Annie on 10/04/2018I have been going to Rusnak Audi for over 10 years, my service provider, Henry Perez has always treated me with the highest level of service. Henry is definitely an asset to the Rusnak family.We are very happy we could provide you with a positive experience! -Ken C., General Manager
Fine Service
by Gregor on 10/04/2018My service writer, Vince, was fantastic. He took care of everything in a timely manner.Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us! - Ken C., General Manager
If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Brooke Lippi on 08/01/2025