Mazda of Orange
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Customer Reviews of Mazda of Orange
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No response, questions not answered. Very unprofessional
by AC on 01/08/2025We found a vehicle online, and reached out to express our interest. Initially, the dealership responded quickly via text, which was great, but things went downhill just as quickly. After their initial response with a tentative quote, our… follow-up questions went unanswered. Two days later, we called in the morning and were told we’d receive a callback within 15 minutes. That never happened. When we called back hours later and asked for the manager, the person we spoke with said he had just gone into a meeting and would call us back. We left a message for a manager, but instead of hearing from them, someone else texted us back. Unfortunately, they didn’t answer our questions and then stopped replying altogether. Despite being told the vehicle was available and clearly stating we were ready to buy, we have been ignored. We even emailed another manager, but over 24 hours later, we still haven’t received a reply. At this point, it’s been 2 days without any response, and it feels as though they don’t want to sell their vehicles. This level of unresponsiveness is both unprofessional and unacceptable. We are extremely disappointed with how this dealership has repeatedly failed to communicate, salespeople and management alike.
The following reviews are more than two years old. They are not included in the overall rating.
72 reviews
getting the squeeze in orange
by Mazda Lifer on 01/02/2022when we arrived for a scheduled test drive, my wife and i were never asked about what we wanted nor were we even given the standard vehicle walk-around. we were just sent on our own to test drive the car and when we returned to the… dealership, there was no actual conversation. just had papers shoved at us, "this is how much we want you to pay." when we questioned the price, the response was, "well, what do you think you're gonna get?" the aggression, thickly coated in sneering condescension, was too much. they may have the inventory, but they seem to treat people like trash. drive the extra 20 minutes and go to puente hills mazda instead. we got the same car - '21 cx-5 carbon edition turbo/awd/black interior - at a lower price and a MUCH MORE ENJOYABLE car buying experience. really hard to believe they both sell the same cars, but in such stark contrast, from a customer service point of view. mazda of orange sucks. and since i'm here, don't go to browning mazda in cerritos, either. unless you're a fan of the old bait-and-switch and really need to see it in action. was reviewing one dealership and did three instead. sorry. by the way, this carbon is my 3rd mazda. had a miata and currently own a 2. zoom zoom, baby.How did we do with your Mazda Cx-5
by MazdaCx-5 on 06/28/2018I brought my Mazda CX5 for service on Monday and Edward the service person helped with paper work and called Lyft to take me to work and picked me up when the car ready, I am very pleased with the service. Thank youGreat Service
by KittyLBC on 06/03/2017Sarah P my service advisor provides excellent care and consideration. She is very pleasant and affable and took good care of me and my CX-5. I drive an additional 25 miles each way to service my car at mazda of orange. I'll be bringing… her back again in another 5,000 miles.Great Customer Service
by CindyCX5 on 05/08/2017Sarah Posell was great. She helped me get a new windshield for my CX-5 in the shortest amount of time possible. Sarah was friendly and professional.Oil change and car service
by Fayebean on 12/12/2016updated 12/29/2016Excellent and efficient service and my car runs smoother and quieter since.Charles
by vblftzr on 09/28/2016updated 10/10/2016I located the model and color online. I obtained the dealer address online and drove there using the GPS on my iphone. When the GPS indicated "you have arrived at your destination," I looked and saw a Ford dealership. I kept driving because… I didn't see a Mazda dealership. I drove back and forth several times and finally saw a small Mazda sign on the Ford dealership. It turns out that it is a combined Mazda/Ford dealership. It's not easy to see the Mazda sign when you drive by. A salesperson met me on the lot. We located the car and I made an offer to him. He went inside to present my offer. In a few minutes another person came up to me, shook my hand and said "we accept your offer." When they began the paperwork process, I let them know that I was pressed for time. They kindly expedited the process. Overall it was a pleasant easy, no hassle process. I would go back there if I were to purchase a another Mazda of a Ford.Frustrating
by Veronica22 on 09/09/2016updated 09/20/2016I've been going there for service since I bought my car. Every time I was told that appointments are not accepted for oil change. I showed up early as its supposed to be first come first serve to find that other people were allowed to… schedule appointments. Needless to say, I was beyond frustrated. When I voiced my frustration, I was told that I would be next. Great right? Not really! I was told my vehicle would be ready in about 2 hours because they would be changing the brakes. 4 and 1/2 hours later it was complete. Very frustrated and completely disappointed.Oil change
by Babydino on 08/25/2016updated 09/07/2016Very good service. Nice employee on the service dept. Very professional,most of all it's cheaper at Mazda of orange than any other after market service center. More power Mazda of orange.Unethical business practice, poor delivery of car
by NewMazdadriver on 09/05/2016We came to this dealership because of the Interest rate on the loan and asked them to verify it. We were told TWICE that they have the rate, but only to be told in a rude manner that the rate is not available for this model. We purchased… the car anyway, only to have the car scratched and dirty upon delivery. Instead of enjoying the new car, I can only remember the experience I went through and associate this every time I'm driving it. What a regret.First Service of New Car
by Chloe1080 on 08/12/2016I made an appointment on website for my first oil change. I showed up on time, was greeted by Curtis. He explained where the customer lounge was, he would contact me when my car was finished. That was the last time I saw him. I waited 2 1/2… hrs and finally went looking and found my car was done.Great service every time!
by mrusc96 on 07/25/2016I always bring my Mazda 6 here for all of my service needs. Recently, they have added staff which has streamlined the drop off process. It used to take a long time to get checked in for appointments, but now it is much faster.Outstanding service rep
by loyalMzdaown on 07/14/2016My service rep, Amber, was extremely professional, very knowledgeable and careful to explain everything to my satisfaction. Refreshing to have such good service. This dealership always tries to value their customers. In this world, that… is unusual and very appreciated.I'll be going back!
by IheartmyCX5 on 07/04/2016Service was awesome and fast for a Sunday. Edgar updated me of the status of my car as much as he could. Waiting room was clean. They also gave me a real car wash.Service review
by Liaasher on 03/18/2016updated 03/29/2016I worked with Edgar who was great at helping me with my car service! Very detailed and informative and would come back just to work with him again! In fact, I was supposed to be put into the mazda loyalty program last visit and… unfortunately was not. Edgar looked into the matter and fixed the problem and got me enrolled with ease!Great Customer Service
by christina_sipi on 03/26/2016I have purchased two vehicles from Mazda of Orange and each time my experience has been nothing but the best. Both times i have been assisted by Gabino and Nery. Both are very professional and make you feel like more than just a sale. I… would define fly recommend them to any family and friends. Look no further than Mazda of Orange they are the best!Service Center
by Daniel559 on 02/10/2016updated 02/26/2016The people were friendly and helpful. My tire lock key was missing from the time I had them rotated at another dealership. Was told I could bring the car back for the rotation once I get the key since it was included in the service package… I purchased. I have the key now and will bring it back as well as have my filters replaced. Service center was very accommodating.MAZDA 5 oil change
by Johnbetts73 on 02/09/2016updated 02/26/2016My car was done faster then I expected. Edgar Barron was excellent. He has helped me 3 times in a row and all three times he was very polite and made sure everything was done correctly and in a timely matter.I had a great time.
by taztownshend on 02/05/2016updated 02/26/2016Had a fine experience. Staff was great. Sergio (and others helped me). Wait was long but you guys were busy...and that's not a bad thing. I figured it would be so I brought my dog with me and we went for a 6 mile hike along the Santa Ana… River for a couple hours to kill time. I got a call that the car was almost ready and hiked back. When we arrived, one of your cool guys held my dog outside while I went inside to pay. He liked the dog, the dog liked him...it worked out well. So basically, a long boring wait of over two hours turned into a very enjoyable experience. Thank you :)Great Service
by ProudMzda6Ownr on 02/02/2016updated 02/26/2016Edgar, the service manager, was extremely pleasant to work with and explained issues in a manner that I could understand. He was very quick to respond to any questions that I had. Edgar and the quick service provided by Mazda of Orange is… one of the reasons why I would return.Mazda 3 Recall Appointment
by BioLover on 02/13/2016updated 02/23/2016The woman who helped me, Mary Kant, was great. She was cheerful, very fast, and answered every question. There was also a young man who saw me waiting at the end for my car, and spent several minutes looking for it, coming back to me and… giving me an idea how much longer it would take. That was exceptionally kind. I wish I had gotten his name.
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