McKenna BMW
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Customer Reviews of McKenna BMW
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The following reviews are more than two years old. They are not included in the overall rating.
37 sales reviews
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Bad Customer Service
by David G on 04/01/2021This business is in my opinion is not a Hispanic consumer friendly business. To say that I was racially profiled by the sales manager Terry Herrera is putting it lightly and trying to be polite because I know this is a public site. But I… feel that other consumers need to know that, before visiting this establishment. I am Very disappointed with my recent experience here at this dealership. I'd leased a BMW here a few years back and the customer service in my opinion was the best at that time. Well I must say that a lot sure has changed for the worse since then. I went in this past weekend and found an X5 that I planned on purchasing but after dealing with the sales Manager Terry Herrera and the shockingly horrible customer service she gave me yesterday I don't believe I'll ever be returning to this dealership for a vehicle. After working out all the financial details throughout the day with her I was given an appointment by Terry to be at the dealership at 6:30. I arrived at the dealer on time and was told to have a seat and they were gonna be right with me. I waited an hour past my appointment time and I decided to ask how much longer it was going to be and Terry said that there were people placed in front of me for financing who didn't have appointments. (People I was told had literally walked in right before me and just happen to be Caucasian) Terry made a point of saying "well haven't you ever bought a car before? " Like that was supposed to help me understand why she placed people ahead of me with no appointment and then expect me to wait 4-5 hours to be seen. This was a very disappointing experience when all I was there for was to complete the financing paper work and give my down payment. All the details had already been worked out. Her customer service was beyond horrible. So as I walked out the building to leave I looked back and Terry was talking to one of the customer that she placed ahead of me and was laughing and appeared to me mocking me. It Feels sad to say that I was made to feel like I was placed at the end of the line because I was Mexican. Never been treated that way before at a business and it was a real eye opener. I don't recommend coming to this dealership for car buying and especially if you're of Hispanic decent. I doubt I'm the first customer Terry has treated this way.SBest Car Experience Ever!
by Maicars on 01/02/2018I want to thank Mr. James Kym and Mr. Patrick Kim for the exceptional service they provided. I am so happy with my new X3! They were very knowledgeable, professional but above all- customer advocates. I truly appreciate the time they… spent in helping me find the right car and taking into consideration my preferences. My questions and concerns were addressed. I felt that they cared about me as a person instead of as a number. It would have been better had BMW not discontinued the Maintanence package provided in the past. I would have expected this for a luxury end brand. But overall the entire team - Tony Nguyen, Patrick Kim, Robert Tarkhanyan and James Kym was exceptional. MCKenna BMW with these gentlemen as their representatives has earned my business for life. I would recommend McKenna in Norwalk to my friends and colleagues.Excellent Sales/Finance Team!!!
by mduldulao on 12/20/2017updated 12/26/2017Omar Zyout (Sales) and Robert Tarkhanyan (Finance) provided me and my son with a truly remarkable purchasing experience of our new 2018 BMW 440i Gran Coupe. From our first meet, Omar, was friendly, patient and very respectful, listening… carefully to our vehicle needs and desires. Negotiating finance terms was truly exceptional as both were very patient and understood (and met) our financial needs. I would highly recommend that my family and friends purchase their new BMWs from McKenna BMW with no hesitation.Awesome Car Buying Experience
by sadams48 on 02/01/2017Salesman Marcos Lopez. Marcos listen to what I was interested in, and didn't try to sell me a car that didn't suit my needs or lifestyle. Marcos was/is personable and friendly, and eager to understand the customer needs without trying to… use the stereotypical salesman tactics. He is a great asset to McKenna BMW. BMW Genius Arthur is equally good. He is super knowledgeable about all things BMW. Friendly, and extremely patient. He spent the time to go over all of my car's features. He answered all of my questions and offered helpful hints to maximize my driving experience. He is also a great asset to McKenna BMW.Awesome car buying experience!
by JK_BMW_owner on 12/21/2016Got the best deal and service on my new 535. Sales and finance process was fast, efficient and informative. Best car buying experience ever. McKenna BMW also offers free flat bed pick up and delivery for service and free anytime car washes… at any of their 8 locations regardless of which store you brought from. Awesome! I'm a customer for life and will refer all my friends and family.Bad customer service
by SwethaP on 12/07/2016I would give 0 rating if I could, specifically because this is a BMW and I expect exceptional service from them. I bought my certified pre-owned BMW car from this dealer and it has been OVER 4 months that I have not received spare key… for the car or the licence plates. I called up number of times and they keep promising in few weeks but that never happens. Really BMW? Do I have to follow up so much on such simple stuff? This is surely not the customer service I expected from a BMW dealer! Also, they were supposed to offer me a tire warranty when i bought the car. That is BMW policy as per another dealer. But they didnt offer any. I tried calling the finance dept to double check that and request more info on it, I left a voice mail and no one has called back till now. I ended up paying 400$ for changing my car rear tire instead of a 50$ deductible because of their shoddy paper work and screw up. I am never going to go back to this dealer or recommend anyone to them anymore.Fabulous deals at fabulous dealership!
by jcsmith721 on 07/15/2015I cannot recommend this dealership more highly. I have been researching BMW 328i deals around SoCal and have never seen such an amazing deal as on their leased cars online. I read about several of their cars on their online listings and… then came to the dealership with a set goal amount of money to spend as a down payment and a per month expenditure. Noah Schmerling and Dominic Torres gave me the opportunity to test drive multiple cars and work out numbers for a couple different cars. They were very patient and helpful with suggestions as to different lease structure deals. I greatly appreciated their hospitality and flexibility in helping me find the right car for their right price. Best dealership and sales experience ever. Thank you Noah and Dominic!Noah Schmerling @ McKenna BMW is the Best
by jmto1 on 06/30/2015Let me just say, McKenna BMW is outstanding. In my search for my first M3, I reached out to McKenna, New Century BMW, Irvine BMW, and Steve Thomas BMW. No one could offer what McKenna could. And my Client Advisor there, Noah Schmerling… really showed me why he wanted my business. He wasn't short with me. He wasn't puffing his chest or any of that nonsense that the other dealerships did. Noah just did what he does best offer, his utmost service to me. Here's a bit of my backstory: I did my research on all and went through all their inventories and even test drove a M4 to make sure I knew what I was getting myself into. Then I ultimately said to myself that maybe I didn't need a M3 right now. I was telling myself this only because the allocation for a 6-speed manual transmission M3 was near impossible and the allocation for a M3 in the US was extremely tight, so I counted myself out. And the only ones available were fully loaded models which I didn't need! I still tried to email New Century BMW and Steve Thomas but they were just not interested in me or they didn't put any effort to work with me. Then last week, I decided to browse on existing inventories of M3's. McKenna showed in their inventory a Yas Marina Blue M3 which caught my eye. It had the packages I liked and though it was a DCT model, it didn't deter me. So I reached out to McKenna who had emailed me before and made regular contact with me and Noah instantly emailed me back with an offer I just could not refuse. This was well after 9:30pm or so. He had 2 M3's in stock and he both priced them aggressively with an offer that was just too good to pass up. I absolutely had to have the Yas Marina. This was Monday, and I came in Wednesday ready to sign my forms and get on with my new leased M3. Well, that morning when I came in, Noah surprised me. He said that a 6-speed M3 in Yas Marina Blue just arrived the day before and he wanted me to be the first to see it. He pulled it up front and parked it next to the DCT-equipped M3 that was ready for me. I test drove both and the 6-speed just blew me away at how easy and responsive the auto-rev match was. Silky smooth shifting and smooth clutch grabs throughout. He said that I could choose either, and that the offer to me stands for either. Here I am with a chance to own either a DCT or 6MT and what a treat it was. I was put in such an amazing position I began to call my wife and friends to get their opinions on what to get. My close friend who works near by even came by when I texted him that a 6-speed was there. It took me well over half a hr to finally decide that the 6-speed was the only way to go and I haven't regretted that decision once. It is an absolute blast. Noah took care of me and I am extremely happy with how well he took care of everything for me. His assistant Dominic and their BMW Genius Logan were absolutely great to interact with and they all loved that I have a rare 6-speed M3. One of their Service Advisors, Charlie Kim even came out to greet me that morning and he was extremely cordial and welcoming. McKenna has done an amazing job and I am absolutely ecstatic to be a part of the McKenna family. My wife loves my Yas Marina M3 in Silverstone interior and she can't wait to purchase/lease a new M4. When my lease is up in 3 years, my wife and I are both coming back to purchase M3's and I know who I'll be seeing, Noah Schmerling, the best Client Advisor anyone could ask for. Thank you so much Noah, you made this lease experience the best I've had. There are no nightmare stories here, Noah is the best!Smooth buying experience with excellent deal from McKenna BMW
by jliao8888 on 12/27/2014My sales manager - Noah Schmerling and his assistant - Dominic Torres are both very honest and very kind people to work with! They are very straight forward and not pushy at all! The final offer was done through email and all commitment… made were honor! I would recommend everyone who is looking for next ultimate driving machine to give them a visit/call firstly. They won't let you down! Very competitive price around SoCal! One of the best dealers and will definitely come back for my next one. Thank you again for all your service! BRAVO!James Guan is highly recommended
by OscarO on 11/18/2014James Guan was so helpful, it's good to see an employee like him taking care of people. meeting their needs, really making my family happy about the purchase. Consider him for a higher position on this company due to his professional… attitudes.Sales team bunch of [violative content deleted] with horrible customer service
by potter1387 on 01/05/2010I have purchased a 70 K BMW X5 from these guys and turned in my E class Mercedes which they accepted to take it from me and roll some of the payments into my new ride. My trade in was supposed to be paid in full and returned to Mercedes… financial services, which this dealer agreed to do so at that time. After a month I receive a phone call from the finance manager from McKenna with a statement that I have to come in and pick up the car myself or take it and keep it till the end of my lease and return it afterwards. I told them I cannot be there to do for at least a week. After few days I started to get phone calls from them with threatening statements that they will park this car on the street and I will liable for it's condition afterwards. To make this story short we have been going back and forward with them for few weeks with this car that I did not own anymore they have even promised to deliver it back to me and never did. In this case this dealer would make all the promises to you and mislead you in any way in order to sell a car and get you on your way with a headache that will come afterwards.New car purchase
by john_a3 on 12/24/2013updated 08/06/2025I was very pleased with our purchase of a 2014 X1. Our salesman was Kevin who was referred to us by a friend and colleague. Kevin handled our transaction with a high level of professionalism and contributed to making the experience a very… good one. My wife and I are very happy with the car, and are pleased with our purchase.Great Dealership
by azita99 on 09/25/2013updated 08/06/2025I just got a new car at McKenna. Both Noah and Dominic surpassed my expectations and provided me with a great deal and excellent customer service. I would definitely recommend McKenna. I LOVE my new BMW ... it is beautiful and drives like a… dream!I love my new BMW X6!!!
by joyb715 on 09/18/2013updated 08/06/2025Noah and Dominic are the Dynamic Duo!!!! I purchased my brand new Bimmer from Mckenna and I am absolutely in love!! Their professionalism and willingness to help is unprecedented and very much appreciated!!!Thank you, Noah!
by dfeld001 on 10/22/2013updated 08/06/2025I just purchased my first BMW from McKenna in Norwalk. Although I was a little hesitant to go at first (mainly because I did not want to deal with any pressure to buy a car) I am glad I did, and mainly because I met Noah. Noah S. helped… me throughout the entire process and I can sincerely say that I did not feel pressured at any point. It was quite the opposite. I was treated with the utmost respect and professionalism I have ever experienced at a dealership. And I do not say this because he would always address me by "Sir." I say this because he went straight to the point and did not try to "sugarcoat" any of his answers. Moreover, Noah was extremely patient. He showed me the vehicle, explained to me what every little button in the car is for, and provided me with numerous payment options -- all without any sign of annoyance, hurry, or pressure! If anyone is interested in purchasing a BMW and need a sales man that is honest, patient, and professional I highly recommend paying a visit to Noah at McKenna BMW in Norwalk.Such a Pleasure
by hsiangjohn on 03/12/2011updated 08/06/2025My wife and I made several calls to the mckenna prior to coming in and the staff that I spoke to were very helpful and knew what they we're talking about. When I walked in I was promptly greeted, and taken to the service advisors desk. I… found the sales people to be very professional and I was impressed with their genuine concern. The next day I received a call and he emailed me a very detailed list of information that I had requested about my future new bemmer. I will recommend mckenna to my family and friends as they are OUSTANDING!Thx mckenna BMW
by auberon79 on 03/15/2011updated 08/06/2025Had a really good buying experience with mckenna. They were very friendly and knowledgable, proficient and attempted to meet requests, even though I was being perhaps a little unreasonable at time. :) Overall though, I had a wonderful… experience. I was informed as to which series would best fit my needs and was able to test drive a few with out feeling pressured, and it made all the difference because I came home with the car I wanted.No games, just a great deal
by chimichonga1 on 04/08/2011updated 08/06/2025If you want a BMW and don't want to waste your time, you have to give Julie Bagdonas a call. I think that's her direct number. She will not waste your time and will be very honest and upfront about everything and her first offer will be… better than anything else you're going to get from other dealers. I purchased 6 cars in the past 10 years, and I can honestly say that this was the EASIEST experience I've ever had. I sent a quote request to 4 area dealers and Julie at McKenna was the first to call. I told her I was looking for a 2011 Z4 sDrive35i with minimal options to take advantage of the current lease deal being promoted. She said she would look at her inventory and provide me a quote. I told her to get me her best deal since I didn't want to waste her or my time with going back and forth. One hour later, she sent me an email (I liked that since everything was in writing) with an unbelievable lease deal. Almost too good to be true. Being the savvy shopper that I am (at least I like to think so), I tried to have the other dealers that called me back beat that deal and none of them could even come close. One accused me of lying to him and thought I was trying to low ball him. When I got to the dealership, I was fully expecting Julie to tell me, "that one just got sold" and she couldn't give me that deal anymore, but on the contrary, she had the car waiting for me to test drive. I love that she didn't try to play any games like a lot of other dealers do. The entire test drive and walk around the car was zero pressure. She just let me drive the car and I don't think we talked about any features unless I asked her something. She knew I did my research on the car and there was no point in trying to "sell" me on the car anymore. I really drove it to make sure there was nothing wrong with the car since, again, the deal was too good to be true. Once I told her I would take the car, the entire process went lightning quick. I think I was in the F&I office all of 10 minutes. The F&I person had all the papers ready and the only upsell question was whether I was interested in the extra wear and tear warranty. I said no and she said ok. No hard sell at all. Maybe it was because it was closing time or maybe there's never a hard sell. I don't know, but I can only report what I experienced. Once i signed the last document in F&I, I went back to Julie, she went over the manuals and extra keys and stuff, then walked me to my brand new, freshly detailed Z4. Again, I can't guarantee that you're going to get the same experience, but if price is a big factor, give Julie a call and at least give her a shot at earning your business. I just got lucky and she happened to be the first to call me. Again....no other dealer could touch this deal. The dealership experience was just icing on the cake.Horrible!
by torre1 on 01/25/2013updated 08/06/2025BUYERS BEWARE!!!! Mckenna ripped me off for $9,000. I bought a "certified" vehicle that had been involved in a collision. Dealership did not return any of my phone calls. They finally contacted me on....yes, Christmas Eve! Claiming no… knowledge! No Shame!Excellent Experience at McKenna BMW
by hiroshimark on 07/29/2012updated 08/06/2025I leased a 2012 328i Coupe from Noah and Dominic, and I had a painless experience that was a pleasant surprise. They were busy when I arrived and still made sure to accomodate my requests and not rush me in any way. The negotiation process… was smooth since they understand the information that is already publicly available and didn't try to speed through any details. Dominic walked me through all the car's features and I received follow-up calls from Noah to make sure that I didn't have any problems.the worst internet manager
by willmadain on 01/02/2013updated 08/06/2025we had bad experience with mckenna bmw before. But for the right price I was willing to deal with them. Edmunds refered me to 5 dealerships the other four were helpful and responsive, except mckenna. the lady Miriam gave me a quote on the… wrong car ( 528, and 535even though i asked about the 550) I called her and pointed this out she said she was going to send me the right quote, she did not do that and I did not hear from her after that
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