Customer Reviews of Fletcher Jones Motorcars
Review type:
brilliant dealership
by neeko1 on 10/06/2014we walked in, test drove a car and within an hour had agreed a price we simply couldn't say no too. Great experience.Excellent Service
by Blacksock on 10/05/2014Service at this dealership is excellent from the service advisor to the cashier. I have gone to other Mercedes dealership that are close to my house that do not have this type of service. I will drive 30 minutes to this dealership every… time to have my car serviced.Thank you for your feedback on your experience working with our service team! If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great experience at Fletcher Jones
by vickyb2 on 09/30/2014My husband and I had a fabulous experience at Fletcher Jones MBZ this past weekend. We came home with two cars, and not because we wanted to spend money but because all of the questions we had got answered and explained which took the… decision out of shopping around. We received personal help from our sales associate Mohamed A. for two days deciding which car was right for my husband.....and locating the exact new model of my previous MBZ. During the process we where introduced to several people including the General Manager of the dealership. It was if we were special, and no we are just the average. Not a celeb or anything. After purchasing our vehicles we were each given a tech that did nothing but explain the operation of the vehicle completely! I mean how many time have you purchased a vehicle and had no idea how to operate something?! I have. He showed us things on the vehicle that we did not even know it had....and after told us to come back and he would sit with us anytime we needed him to explain anything we missed. I can not say enough about Fletcher Jones Mercedes, we purchased 2 vehicles from them almost 4 years prior and we liked our experience enough to return. This time...it was even better. Thank you Fletcher Jones!!!!Hi Vicky, Thank you again for sharing your feedback. I'm so pleased to hear that you and your husband had a great overall experience working with our team. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great experience buying car
by screen8 on 09/30/2014We were very impressed by the friendly and knowledgeable sales force. There was no pressure, just lots of information. We have no "buyer's remorse". Everyone we met was refined and professional. Really top-notch!I'm so pleased to hear that you had an excellent experience here at Fletcher Jones. On behalf of the team, I'd like to thank you for taking the time to share your feedback. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Exceptional service
by Bekinlb on 09/28/2014The main reason I came back to Fletcher Jones was Tom J.. I had worked with Tom in the past and always found him to be honest, professional and go the extra mile for his clients. I was not disappointed. The experience was quick and the… whole team was professional and gracious. I was particularly pleased with My interaction with Mike in finance while completing the transaction. No pressure, he was very prepared and a very nice mam. All in all a great experience.Thank you for your feedback on your experience working with Tom an Mike. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Leslie is the best
by johnporrello on 09/11/2014I utilize this facility because Leslie always is attentive and responsive to my auto needsThank you for taking the time to share your review! I'm happy to hear that Leslie takes excellent care of you. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Paul Brown
by JFWNPB on 09/06/2014I always hate walking on to a car lot. We went to a local MB dealer closer to home before going to Fletcher Jones. It was as I expected not pleasant. We arrived at Fletcher Jones and began feeling comfortable as soon as we drove on to… the lot. We wondered around a few minutes and were approached by Paul B. I began to get that "here we go" anxiety but Paul was so easy going and no pressure it was a real pleasure to work with him. Another thing I hate is working with a sales rep and then they go "in the back" to figure how they're going to "get you". Paul really only did that once. I knew what I wanted to spend an Paul handled the whole thing up to the finance manager hand off. This is our first MB. I hope Paul is at Fletcher Jones when we are ready for the next.Congratulations on your Mercedes-Benz and welcome to the brand. I would like to thank you for taking the time to share your experience and for choosing Fletcher Jones Motorcars. I am very pleased to hear that Paul B. was able to provide you with a memorable experience and we look forward to providing you with superb service in the future. Please do no hesitate to reach out if we can answer any questions or be of any further assistance. Heather Lewis, Client Care Manager
Top notch service advisor Ray Schroeder!
by fivetengirly on 09/04/2014First of all, I've been a FJ Motorcars customer since 2006 and have always had a positive experience. So yesterday was no exception but I do want to point out that I voiced a concern about my vehicle from a prior visit during my scheduled… Service B appointment. My service advisor, Ray S., researched my issue and expeditiously resolved it. Also, keep in contact with me via text message since I work in law enforcement and cannot always answer phone calls immediately. Technically, I live closer to other dealerships but chose to purchase my current vehicle and the one prior from FJ Motorcars partly based on the reputation of quality customer service. I will drive an extra few miles for excellence I'm all areas. The facility is always clean and well maintained inside and out, the staff are welcoming and professional but Ray S. is the best! Thanks again!Thank you for your loyalty! We are very grateful that you've taken the time to share your feedback. I'm very pleased to hear that you enjoyed your overall experience and that Ray consistently takes excellent care of you. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
friday service
by newportbill on 08/31/2014My car is getting older and stuff is going to need to be replaced. The work was quick and my SUV looked beautiful after the detail. (fluid had leaked all over the engine). I don't feel like I was sold anything that I did not need ! Even a… last minute extra bulb was replaced for free. I am very happy with Fletcher JonesThank you for taking the time to share your feedback! I'm so pleased to hear you had a great overall experience with our service department. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great job!
by Whymustregistr on 08/28/2014Given that I dropped in without an appointment I was impressed with the quick turnaround and resolution. Tony I. did an excellent job organizing and keeping me informed. Fletcher Jones provides excellent service.New Car Purchase
by Misch626 on 08/25/2014Tom, Brian and the support staff could not have been any nicer and made the purchase of my new SUV a great experience.I wanted to take a moment to you for sharing your feedback. I hope you are still enjoying your Mercedes-Benz! As always, if any questions arise, we are just a phone call away! - Heather Lewis, Client Care Manager
Patient & Attentive
by iMakeCarsShine on 08/19/2014Our consultant, Joey G., was patient while being attentive to all of our requests, questions and needs. Upon purchase, the delivery specialist, Dean T. was truly exceptional. He was knowledgeable and thorough in explaining all the toys of… our new E250 Bluetec while being enthusiastic and passionate about the model. From shopping our wants to the delivery of the vehicle, Fletcher Jones was patient, attentive and knowledgeable.Thank you for taking the time to review your experience with us and congratulations on your Mercedes-Benz. I am happy to hear that Joey and Dean provided such an exceptional experience. If we can be of any assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager
You Deserve a Michelin Star
by sharon86 on 08/11/2014This is the best - most professional and delightful car buying experience I've ever had. Justin, Mike and Joe, and everyone I have encountered at FJ, are truly the most efficient and so pleasant to work with. The dealership is well run and… organized, a first class operation indeed. I am most impressed.Thank you for taking the time to rate and review your experience. I am pleased to hear that Justin, Mike, and Joe were able to provide you with a wonderful experience. If we can be of any assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager
I'm so pleased to read your feedback! This is exactly the reaction we hope for. If you have any questions or need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Always a pleasure!
by kenyancowboy on 08/11/2014I only buy my cars from Christine H. at FJ Mercedes! I have known her for a couple of years. The service , price, and experience is always exceptional!Thank you for your feedback. I am happy to hear that Christine has provided you with your exceptional experience. If we can be of any further assistance, please do not hesitate to contact us. Heather Lewis, Client Care Manager
Thank you for taking the time to share your feedback! I'm happy to hear that Christine provides you with exceptional service! This is exactly what we strive for as an organization. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
GLK 350 Purchase
by carswinesierra on 08/04/2014Fletcher-Jones is a great place to buy a car. This was our third purchase from my favorite sales person at Fletcher, and as always, I drove away in the perfect car for me. The car I traded in was appropriately valued and the sales manager… worked with my sales person to make the deal I was looking for. I set up an appointment and upon arrival was greeted with the usual warm welcome I have come to expect at Fletcher Jones in Newport Beach. We reviewed my current wish to drive a sexy car, smaller than the ML350, but with a bit of muscle and, after being used to driving an SL 500, I said needed a fair amount of rapid acceleration. Right away I was lead out to this gorgeous GLK 350 equipped with a Sports Package. After a thorough demo of all this car had to offer, we took a test drive. I was blown away by the way it handled. When we returned from our drive, we got down to the business end of things. I never felt pressured and the negotiation was painless. Once we made the deal, I was offered several options such as paint protection, anti-theft option, extended warranty and tire and rim coverage. Each was explained clearly with pros and cons of each. I elected a couple of these options and was on my way within just a couple hours of my arrival. I already love my GLK 350 as much as my SL 500 and my husband's ML 350. We are hooked on Mercedes and are happy to highly recommend Fletcher Jones to all our friends!Thank you for taking the time to rate and review your experience and congratulations on your new Mercedes-Benz. I am glad to hear that we were able to provide you with a wonderful experience. If we can be of any further assistance, please do no hesitate to contact us. Heather Lewis, Client Care Manager
Thank you for your feedback and your loyalty! I hope you've been enjoying your new Mercedes-Benz GLK350! If you have any questions or need future assistance, please don't hesitate to contact us. -Heather Lewis, Client Care Manager
purchase of vehicle
by thomasgeorge on 07/11/2014absolutely the best experience great salesman in paul g. what a great place to buy a car the bestThank you for taking the time to rate and review your visit! I'm happy to hear that Paul took great care of you and made your visit memorable. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great service
by alchemycb on 07/07/2014There is a reason Fletcher Jones is the number one Benz dealer in the USA, they treat everyone like family. Everyone from the salesmen, the finance people to the techs, everyone is friendly, helpful and just plain nice. I wont be buying… anymore cars from anyone else but Fletcher Jones. I drove up from San Diego. I probably passed 3 or 4 other Mercedes dealerships driving to Fletcher Jone, and I am glad I did!! Excellent service, selection and prices!Thank you for your visit and for taking the time to review your experience! I'm very happy to hear that you had an excellent overall visit. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
JEREMY WAS THE BEST SALESMEN EVER!
by sharon85 on 07/07/2014In all the years I've dealt with car dealers I have to say this was the best experience ever. My salesmen Jeremy was patient and answered all my questions. He made the whole process so easy. He even unloaded my trunk full of lots of stuff… and all the compartments of my car and turned my SRX to the dealership. I drove off with a full tank of gas and loving my brand new car. Thank you Jeremy and Fletcher Jones Mercedes. You are the best!!!I'm happy to hear you had a great overall experience. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
My First Mercedes
by UndWmg on 07/01/2014Everyone was friendly, polite and helpful. I had a appointment scheduled and was walked to the desk, offered something to drink while the sales person was paged; very efficientThank you for taking the time to share your feedback. I'm so pleased to hear you enjoyed your overall experience. If you need any assistance or if any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Personal Service
by GMANNNN on 06/28/2014This is my 4th time dealing with Eric G and I can say he is like a fine wine- getting better as he matures. Looking forward to my new E63.Thank you for yout feedback on your experience working with Eric. I'm so pleased to hear that he always takes excellent care of you. I hope you are enjoying your Mercedes-Benz E63 AMG! If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Best dealership experience I've had
by roskey1 on 06/25/2014Customer Service is superior at Fletcher Jones! When casually looking at cars, I never felt any pressure to buy. Once I decided to lease a vehicle, obtaining agreement on a deal, getting approval, and closing was the fastest I've ever done… this in my 50+ years. The friendliness, courtesy, and respect provided to all customers at Fletcher Jones is what will keep me coming back to this dealership. Thanks for a great experience.I'm so pleased to hear your feedback. Thank you for taking the time to share your experience. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz G-Class
The Fletcher Jones family of dealerships has been around and family owned since 1946. Because of our experience, size, and dedication to excellence we know what is important to you as a customer and are ready to go the extra mile, every time. Here are some of the benefits, unavailable anywhere else, that you will receive as a Fletcher Jones Preferred Owner.
To make life easier, whenever you bring your car in for a maintenance appointment, you'll receive a complimentary Mercedes-Benz loan car. No need to go through the hassle of getting someone to pick you up or drop you off. Contact an Appointment Coordinator to make the necessary arrangements.
One of Fletcher Jones Motorcars premier services is a complimentary airport-shuttle service from our facility at 2172 North East Bristol, near Birch. You'll be transported to and from John Wayne Airport. Your car will be safely stored and washed, and ready when you return. An average savings of $30 per day.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for your feedback. I'm so pleased to hear that you had a great overall experience here at Fletcher Jones. If you have any questions or need future assistance of any kind, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
by heather_fj on 10/07/2014