Customer Reviews of Fletcher Jones Motorcars
Review type:
January "check engine light on"
by pwest4 on 01/09/2015As has always been my experience, Leslie Lorenson made my service trip as good as an unscheduled service trip can be. She is excellent. She made the entire process as seamless and painless as possible. The only issue I had was the 25 minute… wait for a loaner car.Service B
by rpv2nb on 01/08/2015Richie Uhl was my Service Advisor. Very personable, went the extra mile and met all commitments. Excellent work! Will use him again. Thanks.Thank you for sharing your feedback on your visit with Richard. I'm so pleased to hear that he took excellent care of you. If any questions arise or should you need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great Job
by G650 on 12/31/2014I had limited time to take delivery of a new Mercedes. They drove it to my home ,90 minutes ways and picked up my trade !Thank you so much for your feedback! I'm so happy to hear you had a 5-star experience :) If you have any questions or need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Best car buying experience i have ever had
by investmatt on 12/29/2014Great experience. Sales person "Joon" was so helpful and patient. He was never pushy and I feel like I got a very good deal on a used car.Thank you so much for your feedback. I'm so pleased to hear that Joon took excellent care of you during your visit. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
BAIT & SWITCH! Read Yelp Reviews Before Going Here
by t_r1 on 12/27/2014Wish I read their Yelp reviews before heading in, because our experience matched that of so many others now that I've read them. We were interested in buying an ML350 and worked out a fixed price with their Internet Manager before heading… in. We were very clear that we would not waste our time going there without a fixed price because we needed to drive several hours to get there. The Internet Manager would not confirm a price to us until he got approval from his Senior Manager, which he eventually said he did. He said he was making an appointment for us with that Manager so that we could quickly get out the door when we came in. We met with the Manager when we came in. We learned that he was one of the dealership's top management. In front of the Manager, the salesman confirmed the price he offered us on the phone. The Manager refused to honor it. The price he offered us was more than all other dealerships in the area listed their cars for with similar features online (with no negotiating). This dealership obviously doesn't respect its customers and is dishonest at the most basic level.Dear Tamara, I will respectfully disagree with every comment. -Heather Lewis, Client Care Manager
Awesome Service!
by CVee on 12/21/2014It was a pleasure to work with Eric Gastineau and the Team at Fletcher Jones in acquiring a GLA250 this past week. These are true professionals who deserve 5 star ratings.Congratulations on your Mercedes-Benz GLA250 and thank you for taking the time to share your feedback. I'm so happy to hear that Eric and the rest of the team here at Fletcher Jones took excellent care of you during your visit. If you have any questions or need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Exceptional Experience
by bhill121 on 12/16/2014I am a long time Mercedes Benz customer, I have purchased over 15 new Mercedes in my life. I was looking for a specific AMG model and Fletcher Jones was the only dealer within 60 miles that had any in stock. I had never purchased from… Fletcher Jones before but I can tell you that I will never shop anywhere else for a new Mercedes, everything was perfect as it should be from how I was treated, the deal I received to delivery. I highly recommend this dealership.Thank you for your loyalty in the Mercedes-Benz family! I'm so pleased to hear that you had an excellent experience working with our team here at Fletcher Jones Motorcars. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Lightning Quick!
by britz13 on 12/16/2014I wasn't in a hurry to buy a car, but my boyfriend was and I had mentioned that I might get a new car if he was going to get one (depending on the price). I wasn't in love with the Jetta I currently had, as it was a quick buy (four… years ago) to get out of a very expensive lease I had stuck myself in at a very bad time in my life. My boyfriend decided on the GLA and I loved the CLA, so Michael (FJ delivery specialist) spoke with Paul (FJ Salesman) and worked out a deal for us. I have to say I was dreading going over to the dealership to sign papers because the last time I had done that it literally took 12 hours on Christmas Eve. It took FIVE minutes (yes, that's correct FIVE) for both my boyfriend and I to sign paperwork and leave in our brand new (very beautiful) cars. I have never been more impressed with service than I was Sunday night. And yet again, here is another example of a "you get what you pay for" circumstance. I am hoping to talk my mother into buying one next because the service is unbeatable and it was nice to see so many people just as excited for us as we were for ourselves in our new cars. Michael and Paul are extremely helpful and clearly love cars more than anyone I know (other than my boyfriend). If it weren't for them, this deal wouldn't have happened. Christmas bonus, eh? Thanks FJ family, you're amaaaaaazing!Thank you so much for sharing your feedback. I'm so happy to hear that Michael and Paul took excellent care of you during your visit! If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great/Quality services
by jkh4 on 12/11/2014The car was repaired/restored after an accident. I am very satisfy with the overall quality of the work done at this facility and the service adviser who handle my case.Thank you for taking the time to share your feedback. I'm very pleased to hear that you are satisfied with the work performed and that your advisor took excellent care of you. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Thank you Fletcher Jones & Joey Gulo!
by jhenderson3 on 12/06/2014Thank you Fletcher Jones for getting Joey Gulo to assist with the purchase of my 2015 GL 350 Blue Tec. Joey Gulo was prompt, courteous, and accommodating. He provided excellent service and made purchasing a new car easy. I highly recommend… Joey Gulo to anyone interested in a new Mercedes. I'll definitely purchase from him again. Andres Segura was also very helpful in providing a variety of options for financing. He made the paperwork process quick and easy. I've owned a lot of cars over the years ranging from Mercedes, BMWs, Bentley, Range Rovers, Porsches, and a Lambo LM002. Presently, I believe the GL350 Blue Tec is the best overall value in the luxury SUV market. This is the 2nd Blue Tec I've purchased and it's greatly improved over the last couple of years.Thank you so much for your feedback on your experience working with Joey Gulo here at Fletcher Jones. Congratulations on your 2015 Mercedes-Benz GL350! If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
A Refreshingly Pleasant Experience
by ML350Driver on 12/04/2014Gustavo was upfront and honest with what was required for the service of my car. He was personable, and made my overall experience very pleasant.Thank you so much for taking the time to share your feedback. I'm so pleased to hear that Gustavo took excellent care of you during your visit. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Valued customer
by Silkberry on 11/21/2014From the time of my arrival for a scheduled service appt, until I picked my vehicle up, I was made to feel that I am a valued customer. I especially like Fletcher Jones' system of assigning Service Advisors. They clearly go out of their… way to insure that I continue to return to their dealership for all my sales and service needs.I wanted to take a moment to thank you for your feedback! If any questions arise, we are a phone call away. -Heather Lewis, Client Care Manager
Service Advisor Excellent Knowledge
by mamabear9 on 11/20/2014Brought the car in with the check engine light on and within 24 hours my car was ready to be picked up as promised by my service advisor.I wanted to take a moment to thank you for your feedback! If any questions arise, we are a phone call away. -Heather Lewis, Client Care Manager
Excellent Experience
by kdubb23 on 11/16/2014Tony Rezakhani was my sales person! He was excellent adn very personable. He helped me get into the car I wanted and the experience was painless! the whole team worked together to help me get into the car of my choice. It was clean, and… Mike shoed me how to use all the features. very great expericnce, I reccomend everyone use Fletcher Jones!Thank you for your feedback. I'm so happy to hear that Tony and Mike took excellent care of you during your visit! If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Excellent customer service
by bchap430 on 11/14/2014They always treat me like I am important. Excellent customer service.Thank you for your feedback! I'm so pleased to hear of your experience with our team! If you have any questions or nedd additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
5 Star Experience
by alisonkonop on 11/12/2014This is the second vehicle we have purchased from Fletcher Jones and Arash Hashemi. The entire experience was terrific. Our service advisor, Tony Irvani, is also the very best!!!!Thank you for taking the time to share your feedback! I'm so pleased to hear that Arash took excellent care of you in Sales, and that Tony has taken great care of you in Service. If you have any questions or need additional assistance of any kind, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Battery failed unexpectedly... no appointment needed!
by Bill_FJ_MB on 11/05/2014Thanks to John Calvert for coming to the rescue when my battery failed while waiting for service. He was able to accommodate me without an appointment and completed the work (a new battery installed) in less than two hours for the price… quoted. Thanks for another outstanding service call.I wanted to take a moment to thank you for your feedback!I'm so happy to hear that John was able to accommodate you and get to the bottom of your service concern. If any questions arise, we are a phone call away. -Heather Lewis, Client Care Manager
Gulo Family Experience
by Innissbajan on 10/21/201407:00 on 10/25/2014 was the beginning of a horrible day. 08:00, another disappointment that caused me to leave Irvine and take a ride to Laguna Beach for a cup of coffee from Starbucks...just to relax. After my coffee, my E320 ignition… would not release. What disappointment! Can I have any other bad luck? Three time in a row? I tried over and over until I had to call AAA. The driver tried for an additional 30 minutes with no luck. He suggested that with an Mercedes Benz ignition problem, AAA usually takes the vehicle to a Mercedes dealership. So off to Fletcher Jones. Because of the year of my car (1997) and the cost to repair the ignition problem, the repair would've been more than the vehicle's worth. So that is where my bad day started to change. I was introduced to Pauly Gulo, a sales consultant. By the time we completed our business, I was very happy with my new 2015 C300... Between Pauly, his brother's Christopher & Joey (I call them the Gulo-Connection), along with Eric 'Ari' Kain (Delivery Specialist) my day became much brighter and very successful! My experience with Fletcher Jones and the employees mentioned, made my bad day an array of sunshine! Thanks to all and the Fletcher Jones family! Inniss, C.D.Thank you for taking the time to share your feedback. I'm so happy to hear that the Gulo team and Ari worked together to make your experience pleasant and memorable! If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Easy purchase
by satisfied78 on 10/20/2014The sales team listened and answered all my questions. Let me test among vehicles I was considering. Came up with a plan to acquire the vehicle I wanted by ordering it from the factory. The nice thing is that it was a relaxed… atmosphere...no high pressure sales job. It was even a no obligation order...I could've turned down the vehicle after delivery. Love the car. Third car I've purchased from Fletcher Jones.Thank you for your feedback! I'm very pleased to hear that you had a great experience working with our Sales Team here at Fletcher Jones Motorcars! If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Prompt Service
by WaWaTu on 10/15/2014Great vehicle, great customer service.I wanted to take a moment to thank you for your feedback! If any questions arise, we are a phone call away. -Heather Lewis, Client Care Manager
Excellent as always
by The_Stricks on 10/07/2014Dan Schmidt once again proved invaluable in keeping me informed as to what was going on with my car and the warranty company. Greatly appreciated!I wanted to take a moment to thank you for your feedback. It is greatly appreciated and I'm so happy to hear that Dan took excellent Care of you during your visit. If any questions arise, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz G-Class
The Fletcher Jones family of dealerships has been around and family owned since 1946. Because of our experience, size, and dedication to excellence we know what is important to you as a customer and are ready to go the extra mile, every time. Here are some of the benefits, unavailable anywhere else, that you will receive as a Fletcher Jones Preferred Owner.
To make life easier, whenever you bring your car in for a maintenance appointment, you'll receive a complimentary Mercedes-Benz loan car. No need to go through the hassle of getting someone to pick you up or drop you off. Contact an Appointment Coordinator to make the necessary arrangements.
One of Fletcher Jones Motorcars premier services is a complimentary airport-shuttle service from our facility at 2172 North East Bristol, near Birch. You'll be transported to and from John Wayne Airport. Your car will be safely stored and washed, and ready when you return. An average savings of $30 per day.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for your feedback! I'm very pleased to hear that Leslie took excellent care of you during your visit. If you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
by heather_fj on 01/14/2015