Customer Reviews of BMW of Mountain View
Leo and Shahram were great to work with!
by 04/18/2024
onI recently bought an X3 and my experience in working with Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step of the sales process (he was also sincerely patient when I kept missing the correct exits on our test drive! hah!). Shahram was articulate in explaining financing options and made it comfortable to make the right extended warranty decisions. There was also a sharp guy from the merchandise desk who was diligent with my requests to check for different sizes. Overall, I felt I was taken care of with professionalism, patience/efficiency wherever each was needed, and a sincere desire to get the deal done in a way that left me happy. Keep up the great work fellas!
Fantastic experience
by 04/09/2024
onEveryone I interacted with at the dealership was kind, professional, and kept my best interests at heart. Our salesperson, Michael, made no attempt to push us into making a purchase. Instead, he simply answered the questions we had and allowed us to decide on our own terms. Sean, who helped us with financing, was very clear about explaining what we were signing and what each package option entailed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
by 04/05/2024
onThe lease on my car was due and I was on the market for a new lease. I've leased multiple BMW's (3-series) in the past. I submitted an inquiry via BMW website and received a response from Edwin with BMW of Mt. View almost immediately. Edwin was prompt, polite and always professional throughout the entire process. I was communicating with a few other BMW dealerships but ultimately went with Edwin because he provided the best offer. I've leased all my cars and must say my experience with Edwin and his colleagues at BMW of Mt. View was extremely pleasant. There wasn't any hard selling and I didn't experience any condescending behavior from anyone I encountered throughout the entire sales process. The finance director was actually a funny and cool guy! The most important part of the entire process was that I felt that they valued my business (it was extremely busy that day), and my time! I will absolutely refer my family and friends to Edwin and the BMW of Mt. View dealership and do see myself as a repeat customer for the hassle free and pressure free experience I had throughout the entire sales process! I did end up leasing an i4 that I am enjoying! ;)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service from Edwin Lopez at BMW Mountain View
by 03/29/2024
onWe had almost given up on our car search until we had the pleasure of meeting Edwin Lopez at BMW Mountain View. From the moment we walked into the dealership, Edwin's professionalism and dedication to providing outstanding service were evident. Throughout the entire process, Edwin went above and beyond to ensure that our car-buying experience was nothing short of exceptional. He took the time to understand our needs and preferences, patiently answered all of our questions, and provided valuable insights to help us make an informed decision. What truly sets Edwin apart is his genuine care and commitment to his clients. He listened attentively to our concerns and worked tirelessly to find the perfect vehicle that met all of our requirements. His attention to detail and personalized approach made us feel valued as customers and gave us the confidence that we were in good hands. One remarkable example of Edwin's dedication was when he even arranged to drive to another dealership to exchange the car for one with our desired features the same day. This level of commitment and efficiency truly exceeded our expectations. Thanks to Edwin's expertise and guidance, we are now the proud owners of a BMW iX that exceeds all of our expectations. We cannot recommend Edwin Lopez highly enough to anyone in search of a dedicated and trustworthy Client Advisor. If you're looking for an exceptional car-buying experience, look no further than Edwin at BMW Mountain View. Thank you, Edwin, for your outstanding service and unwavering dedication to your clients. Rick & Luis
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied experience in BMW at MTV
by 03/15/2024
onThe store was very comfortable and clean, which was nice. Moreover, I was able to test drive the promised vehicle on time and sign a contract quickly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience
by 02/21/2024
onSuper pleased with the experience and working with Kevin Butler and Sean Fakhraie. The experience flows into after sales support, follow ups and digital experiences.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
by 02/04/2024
onGreat experience, the process is quick and the car is as expected.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Go Here For Your Car Purchase
by 02/02/2024
onGreat experience and I love my car. Kevin was so amazing and helpful in me purchasing my first car! 10/10 dealership and 10/10 customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 530E lease
by 02/02/2024
onI flew up from Burbank to Mountainview BMW to check and then lease the 530E. It had the color combo I wanted and features I was looking for. Dean was a great salesman and the rest of the team was excellent as well. They knew I had flown up and were very accomodating in offering, food, water etc. and knew I needed to get out on the road and drive back to Los Angeles and made sure to help get me on the way asap.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Judy
by 02/01/2024
onIt was my first time buying a BMW from the BMW dealership in Mountain View, CA and Robert and the finance guy were very friendly and helpful in trading in my Porsche car for my new BMW 2024 i4e40 in metallic sunset orange. I got a good rate since my husband is the co-applicant and they also gifted me a BMW mug, teddy bear, and an umbrella with BMW logo on it. They also offer 2 free years of charging your car at any Electricfy America charging stations which can save you some money. What I also like is that they have a BMW Genius guy who would show you how to use all the special functions in your car especially when it comes to Assisted Driving on the road since I am new to this function. They also emailed you afterwards to check on you and see if you have any other question.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
by 01/11/2024
onWhat a great and easy experience! Edwin Lopez was responsive and helpful even on his day off. This made my purchasing experience a breez. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Miss
by 01/03/2024
onProfessional service. Response rapidly and answer details. Patient and no pressure shopping. Clear shopping process. Work hard to satisfy customer demand. Right now, I am enjoying the new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good experience
by 01/02/2024
onJoe Wahler is the best. work with and for you. Rest of car buying epxerience is as fun as that is. timely , fair, so no complaints
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Huge Thanks to Jason and Jay
by 12/17/2023
onI recently purchased a BMW i5 from BMW Mountain View. Jason was incredibly helpful in finding the vehicle with the specs I wanted, and even though it had just arrived at their lot, he prioritized its cleaning and preparation so I could take it home that night. Jay was also very helpful, ensuring a smooth process with the vehicle I was looking to trade in. Their attention to detail and hospitality was impressive, and they have certainly earned me as a repeat customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best buying experience
by 11/30/2023
onI have bought a lot of cars and trucks over the years. Our sales person Dean was one of the best. He took his time explaining the car to me and he did all of the settings for me. Extremely pleasant to work with and was worth the 3 hour drive to the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
by 11/29/2023
onGreat experience with my first BMW purchase. Our salesman Jason was very knowledgeable and so easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience at BMW of Mountain View
by 11/24/2023
onI had a fantastic experience working with Zari and the entire team at BMW Mountain View! I bought a new 2024 i5 M60 and Zari was easy to work with, always available, flexible and accommodating. The team was fair and not pushy through the process. Strongly recommend BMW of Mountain View.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Going To Gush About My New M3!
by 11/23/2023
onI know this review is long overdue, but I've been uber busy and just now able to sit down at my computer and tap one out. I recently leased a gorgeous 2023 BMW M3 which I had configured on the BMW website. When I was done designing my car, I sent the specs to my very good friend, Mr. Joe Wahler who is the leasing manager at BMW of Mountain View in Mountain View, CA. My brothers and I have known Joe for over 20 years, and all of us have leased vehicles from him in the past, so we consider him a family friend. Joe is a very competent, knowledgeable, friendly, and professional person, and also a really great guy! When Mr. Wahler received my configuration in April of 2023, he indicated to me that due to supply chain issues and parts availability, the car would not be ready until about November or December. I was not too happy about waiting for the car for so long, but I knew that it was beyond Joe's control, so I waited for him to contact me when the car was ready. Not too long after that, Joe contacted me stating that he was able to move up the delivery date to September or October and I was elated! So again I waited for delivery. About mid-August of 2023, Joe contacted me with great news that the car was finished and on its' way to me from Germany and would be at the dealership in a couple of weeks! I was absolutely overjoyed! Joe kept me informed on the status of the car, and finally at the end of August he contacted me to come in and take delivery of my beautiful M3! When I arrived at the dealership, Mr. Wahler has all the documentation ready so I wouldn't have to spend a ton of time waiting for the paperwork to be prepared. I signed on the dotted lines, and after a BMW "Genius" spent a little time showing me the features of the car. I was on my way shortly after that. I can't say enough about what a consummate professional Mr. Wahler is...he knows his stuff, is patient and experienced, and answered every question I threw at him with utmost certainty. He was very thorough and explained everything to me to my satisfaction! I can and most definitely will recommend BMW Of Mountain View to others, and I'll tell them to go see "Big Bad Joe"! LOL I live about 40 miles form the dealership and there is a BMW dealer much closer to my home, but I'll gladly drive the extra miles to do business with my friend Mr. Wahler and BMW Of Mountain View. They are a great bunch and the store is well run and efficient. They run a tight ship there. Thanks for reading this...Joe Jacobs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you for your assistance
by 11/22/2023
onThank you for assisting us to place our order smoothly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bought used car
by 10/12/2023
onVery friendly sales and finance staff. The place was crowded and probably a bit understaff but the people made the wait at least tolerable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great buying experience
by 10/11/2023
onBought a 2024 X5 PHEV from the dealership recently. The experience has been flawless. The agent (Mr Bahman Farzan) was awesome. Helpful throughout the process, prompt communication, and post sale support on questions I had. Highly recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments