Customer Reviews of Sierra Subaru of Monrovia
Review type:
Great sales team
Fast, efficient, friendly service
by flyncalico on 05/24/2025Excellent service department. Yadira Cedillo was helpful, informative, knowledgeable and friendly. People, property, service, and short wait time A++. The only down side was the 3% credit card fee.Superb Service Department!
by Erica Lee Kline on 05/18/2025The Sierra Subaru team is courteous, clean, caring and concerned about my satisfaction of their Service Department. The waiting area is comfortable and convenient if you need to wait for your vehicle while it gets serviced. I’ve been a… customer for over 5 years and I’m grateful to have a service department I can Trust to make sure my needs are always met. Thank you!!Sandy Perez the best service advisor!!
by Edward Deleon on 05/16/2025We leave almost 1 1/2hr from the dealership, but the service department is the best , I definitely recommend doing all your maintenance needs at this dealership, ask for sandy perez she will help you out and make you understand your car… needs , she’s very helpful and professional the service department is great, not the sales department will not recommend at all very bad experience with salesEdward, thank you for your positive feedback on the exceptional service provided to you by Sandy. We regret that this level of care did not occur when you interacted with our sales team. Please allow me to address the issues you had during your sales experience by contacting me directly when you have a moment. Thank you for your feedback. Anna Robles General Manager Sierra Subaru AnRobles@sierracars.com
Great sales team
by Bonnie on 05/19/2025Jonathan Ledgar-Hurtado was great. He did not pressure me in any way. Answered all my questions.Thanks for letting us know Jonathan provided you with an accommodating and informative dealership visit, Bonnie! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Sierra Subaru!
Keys to a great deal!
by Sal on 05/18/2025Attentive and respectful. Was able to select a good car.Thanks for letting us know our dealership team did a great job, Sal! Ensuring the utmost attention to your needs is our top priority. We hope to work with you again some day!
Best Subaru in the West Coast!
by Emily Alcantara on 05/17/2025I have always come to Sierra Subaru of Monrovia. I live in Chino Hills and will drive out of my way to get my car serviced at this location. Rafael is hands down my favorite, he always takes good care of his customers and cars! Service is… fast and convenient when they help you uber/lyft home. I would recommend 10/10!Emily, thank you for driving from Chino Hills to come see Rafael and the Sierra Subaru team! We appreciate your continued business, and hope to ensure a smooth experience every time you visit.
Great experience with Jeff and Alex!
by JulesAndRob on 05/15/2025We walked onto the lot knowing which car we wanted to buy (from online shopping) and Jeff Stevens sold it to us without a lot of drama. We expected the back and forth sales stuff, but Jeff made it easier than we expected! Made the price… do-able and we were happy. Also worked with Alex Hernandez, the Finance Manager, who walked us thru all of the money part with no problems!Jules and Rob, thanks so much for mentioning all the aspects of your dealership experience that stood out. We especially appreciate your kind words about the genuine support provided to you by Jeff and Alex. Congratulations on your new car! Enjoy the ride!
Sandy Perez is the best service advisor!!
by Edward deleon on 05/16/2025We leave 1hr from the dealership, but we take out cars for service and maintenance here because the service they provide is excellent, especially sandy perez is very professional and attentive and give you a excellent service from beginning… to end I definitely will recommend here , will recommend this dealership for services not sales but service department is greatThank you, Edward! We're pleased you had another great service experience with us, and that Sandy made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
My favorite service team!
by Rach Wilson on 05/10/2025I have only positive things to say about the Sierra Subaru of Monrovia service team! Super accommodating and always deliver service with a warm and humble smile! 😊 ❤️We're really pleased the Sierra Subaru team continues to earn your confidence and trust with their diligence and support. Thank you for your positively glowing feedback, Rach!
No stress car service
by PBs Travel on 05/10/2025Rafael Ibarra is professional, explains all charges in detail, detailed with description of work performed. Great dealership.Thanks for the fantastic review of Rafael! He's the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Sierra Subaru for the best service!
Excellent Service
by Charley on 05/11/2025My Subaru is well cared for at Monrovia Subaru! Jaime Vega has taken excellent care of me as well as my car! He has assisted with discounts and needed services. A very friendly dealership!Charley, that's awesome! Thank you for always trusting Jaime and the Sierra Subaru team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional.
Great service
by Anne on 05/10/2025Rafael Ibarra is a dedicated service rep with excellent knowledge of car repairs and even gives coupon discounts.Anne, we're delighted Rafael has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!
Great Service!!! Highly Recommended!!!
by Eleanor on 02/14/2025The best staff ever, from front desk , to service area !!!. Great service, very professional, courteous, highly recommended! I bought my Subaru at this location and have been coming here for the services. Highly appreciated the great… service.Thank you for sharing what made this a great service visit, Eleanor! It is always our pleasure to ensure convenience and value when you place your trust in our team. We wish you the safest of travels until we see you next time.
Great Service 👍 👌
We drive out of our way for Sierra Subaru of Monrovia service.
by F P Russell III on 01/29/2025We appreciate the time and detail that Rafael Ibarra put into our latest Outback Wilderness service. We had a few issues on delivery of the vehicle after the service, but Alan was able to tag team and solve the issue in a very timely… manner.Thank you for your terrific review of Rafael and the Sierra Subaru service department. Your satisfaction means everything to us, and we appreciate hearing from people who have been assisted by our awesome team. Safe travels until next time!
Kind and helpful salespeople
by Guillermo on 01/29/2025My wife and I went into this dealer late on a Wednesday evening. We intended to buy a used car and a mere few hours later, ended up going home with a brand new vehicle after test driving a few with the help of Jonathan Ledgar-Hurtado. He,… and everyone else we interacted with, was very kind and patient despite the late hours and we appreciate their efforts to help us go home with a new car.Guillermo, thank you for sharing your experience with us! We're delighted Jonathan handled your wishes with the utmost advocacy and grace. Congrats on the new ride! Here's wishing you all the best in your travels, from everyone at Sierra Subaru!
Sierra Subaru!!!
by Eric C on 01/20/2025updated 01/27/2025My sales person was Jordan Bejjani. Great person to work with and answered all my questions and got me the best deal he could! Thanks Jordan!We're thrilled you enjoyed a pleasant and supportive dealership experience with Jordan, and we appreciate your fantastic feedback, Eric. We wish many happy travels to you this year, from all of us at Sierra Subaru!
Sierra Subaru is the best
by Nisa on 01/18/2025updated 01/24/2025THIS IS THE BEST SUBARU DEALERSHIP & SERVICE CENTER! Michael Montoya helped me out this week and got me set up and squared away while my car got serviced. Extremely blessed for their service.Thanks for letting us know how satisfied you were with Michael's assistance, Nisa! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Worth the negotiations.
by Fernando Torres on 01/04/2025Can't say enough about our sales rep Michael "Conqui" Conquilla. He truly had us pegged for the right vehicles to test drive. For our appointment He had a Forester and an outback ready for us to try. In the end we really liked the Forester… but thought it was out of our reach but with alot of time and back and forth, Michael came up with the right numbers and we closed on the 2025 premium Forester!Fernando, We appreciate you for leaving Michael this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Michael provided you with top notch service. We are delighted to know that he got you all the right vehicles to test drive and after quite a bit of back and forth found you the perfect one. We sincerely congratulate you on your new 2025 Subaru Premium Forester- behalf of the entire Sierra Subaru of Monrovia team!
Great buying experience
by Steve Gomez on 12/28/2024I dread buying a new car because I find it hard to trust the sales people and the dealers in general. BUT Suburu Monrovia was great and Shayne and Alex were truly helpful, honest and wonderful. They were very prepared and helpful and yet… not pushy and misleading at all! I love all the dealership backed warranty packages as well. Highly recommended Sales and Finance persons and dealership.Steve, we're honored to have been a part of this momentous occasion! Thank you for letting us know Shanye and Alex were so helpful to you. Congrats on your new ride! Best wishes for pleasant journeys, from the entire team at Sierra Subaru.
Jose Cruz is the BEST!
by Alex on 12/27/2024great dealership, professional people and it was relatively quick!Hi, Alex! Thanks for making our day with your terrific feedback on Jose. We're delighted he made everything easy for you. We wish you all the best in your holiday travels, from everyone at Sierra Subaru.
Service due
by Rudy Fernandez on 12/23/2024Sandy Perez was a great service writer. She was very attentive . Sandy was very personable with us. She kept me up to date with the work being done and future service requirements.Rudy, we're glad you had an accommodating visit with Sandy! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru for the best car care!
Subaru Crosstrek
Subaru Forester
Subaru Solterra
Sometimes it's not feasible to purchase a new car, so a pre-owned car is in order. We have an incredible inventory of pre-owned Subaru and other manufacturer vehicles as well at Sierra Subaru, with many gorgeous, high-quality cars. We don't sell just any pre-owned car; we hand-pick the ones put up for sale because they're a reflection of our outstanding reputation. If you like bypassing depreciation but are still hesitant about a pre-owned vehicle, we feature many certified pre-owned Subarus at Sierra Subaru that come with an exceptional warranty and are reconditioned to factory standards. And if there's a pre-owned vehicle we don't have on our lot we'll make your life easier by finding it for you.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- Spanish
Thanks for letting us know Jonathan provided you with an accommodating and informative dealership visit, Bonnie! Please don't hesitate to get in touch if you should have any other needs or questions. Thanks for choosing Sierra Subaru!
by Sierra Subaru on 05/20/2025