Keyes Hyundai of Mission Hills
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Customer Reviews of Keyes Hyundai of Mission Hills
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Avoid at All Costs
by Young on 10/04/2024I’ve had an awful experience with this dealership’s service department, and I won’t be coming back. Christopher, one of their advisors, charged me for unnecessary services I didn’t ask for, while completely ignoring the actual issues that… needed fixing. Ian, another advisor, told me to contact him directly on his cellphone for faster service, but it always took 2-3 days for him to respond. My vehicle had recurring issues that this dealership failed to fix after multiple visits, and when I finally went to another dealership, they resolved everything in one try. To make matters worse, I requested copies of my service records via email, only to be told the “policy has changed” and that I now had to come in person to pick them up. This seems like a flat-out lie to avoid helping me. I even reached out to their service manager, Hovik, but I’m still waiting for a response. The lack of professionalism, honesty, and communication is astounding. I’m done with this dealership, and I advise everyone to avoid wasting their time and money here. Go somewhere else where your vehicle will actually be fixed and your concerns will be taken seriously.Buyer beware!
by AG on 09/21/2023At about 20,000 miles my 2020 SE driver seat started coming apart at the seam. The dealership said it was due to excessive wear and tear and weight. I'm 5'11 230lb at most. I called Hyundai claims, they just referred back to the dealership… who of course said what they said originally. The dealership said it would cost to much (her words) to warranty!! I asked for specifics, how much is excessive weight, how do you determine excessive use, especially on a 1yr old car w/ <25,000 miles. She said the dealership should have those parameters, none were given when I asked.
The following reviews are more than two years old. They are not included in the overall rating.
1 review
Watch your wallet - These guys are [non-permissible content removed]
by John U on 02/08/2023UPDATE 2/7/2023 - I received yet another response to the same complaint listed on another website. Again, I replied same day, with my original email attached dated 2/2. I am beginning to believe that "Jason" doesn't exist. UPDATE 2/4/2023… - I replied to a response on another site to an email listed as jason [contact info removed] on same day it was received. I explained that if the discussion doesn't include a refund on the diagnostic fees, at a minimum, there is no point in having a conversation. I have received no response. 1/26/2023 - Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one day or one week, I didn't care, just give me a call when it's done. There were three issues I was having them look at: sunroof wouldn't work, possible parasitic draw on battery, and the TPMS is showing a warning light, most likely need to change or repair one or more sensors. They said there was a $195 diagnostic fee per complaint (car is out of warranty). Ok, I signed the paperwork and left. Isaiah Figueroa, the service advisor, called me back later in the afternoon and that's when I found out that the diagnostic fee doesn't get waived if I choose to repair the vehicle. Obviously, this would have been a red flag and I would've left immediately had I known. The service coordinator was unprofessional and rude, talking over me as I was asking questions or making statements Isaiah said they needed to "reset" the sunroof (additional $195 - makes no sense, it's a switch. Either it works or it doesn't), the TPMS needed three new sensors (3 @ $260 each) and the battery was bad (replace for $350+ ; literally a brand new battery, 5 weeks old) and there was no parasitic draw (then how did it drain in 5 weeks?) Obviously, these guys have no clue what they're talking about. I asked them to fix the TPMS and sunroof, leave the battery alone. Total cost quoted: $1560 I asked when it would complete, and Isaiah said it would be same day, 5:00pm. I explained that I couldn't get it that night, but I'd come by in the next morning and get it. When I arrived at 10:30am the next morning, the car wasn't ready. Isaiah said they needed "another hour or so for the TPMS to reset." No call. No email. No text. That I was livid was an understatement. Not only are they going to steal $585 from me for "diagnostics" but then the car isn't ready when they said it would be?!?! To further antagonize me, Isaiah wanted me to sign the paperwork on the repair. Why would I sign a paper saying the repair was done when I haven't inspected the vehicle to see if the repairs have been completed?! I didn't sign the paperwork, I told Isaiah to have it ready at noon and I would be back. When I got back, the car still wasn't ready. I had to wait an additional 30 min for the car to be "test driven." One of the diagnostic fees was waved (Isaiah made it sound like they were doing me a favor) and the final bill was $1387. [non-permissible content removed]. Side note: After I left the dealership, I stopped at an auto parts store to have the battery/charging system checked. That's when I noticed the hood was open. They didn't even close the hood. There were no issues with the battery or the alternator which means Isaiah and Keyes Service tried to get me to pay for something I didn't need. Keyes Hyundai is shady, have no idea what the they're talking about, and will STEAL your money if you're not careful. BEWARE.
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