Toyota of Downtown LA
Customer Reviews of Toyota of Downtown LA
Review type:
Toyota of downtown LA does it right.
Very responsive dealership
by Tina on 01/04/2021I loved how responsive the dealership was with applying for the California Clean Fuel Reward program. We asked the dealership to apply for the program and got $1500 off MSRP. It was really easy to work with the dealership and would highly… recommend.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. David Shin - General Sales Manager - dshin@dtlamotors.com
Happy customer
by RA on 12/27/2020The floor sales people, like Norma, are very friendly. You feel not pressured unlike other dealersThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Stress free car purchase!
by Andrea on 12/24/2020Seamless, easy and pandemic appropriate. Ji is a pleasure to work with.Andrea, congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose Toyota of Downtown L.A. as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Split shifter
by Melanie on 12/13/2020I was on a time limit and the sales representative handled my paperwork quickly allowing me to come in and go under 2 hours.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. David Shin - General Sales Manager - dshin@dtlamotors.com
5 stars
by Berik on 12/13/2020You guys have all solutions for every situation.Hi Berik, and thanks for the great feedback! We're very happy that our team has always been there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! David Shin - General Sales Manager - dshin@dtlamotors.com
Purchase a New Car
by Amanda on 12/03/2020updated 12/08/2020The detailed response to my questions about the car. The willingness to show me the car multiple times to decide if the car had everything I was looking for, helped me decided what was best for me; deciding to lease or buy. Great sales… qualities in a sales person. Thank youThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, David Shin - General Sales Manager - dshin@dtlamotors.com
RAV4 XLE 2019 Financing Experience
by Erick on 12/02/2020- Straight forward - Consultative suggestions/recommendations - Overall, happy with my purchaseThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best David Shin - General Sales Manager - dshin@dtlamotors.com
Excellent Customer Service
by Rashad on 11/12/2020Everything was very streamlined. I know that it’s still a process but with Toyota and Costco together it saved so much time.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Thanks for choosing Rohrich Toyota! Sincerely, Mark Podrosky mpodrosky@rohrich.com
Vechile purchase experience
by HY on 10/23/2020Everything went smoothly and no surprises.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. David Shin - General Sales Manager - dshin@dtlamotors.com
Amazing Service
by M_Sandoval on 10/19/2020Yuli and Norma were very helpful. They went above and beyond to help me choose the correct vehicle and walked me through the entire process. They were able to answer all my questions and made sure to answer all my questions.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Awesome
by Victor on 09/28/2020StreamlinedThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Great Sales Experience
by Ysamar on 09/23/2020It was a very fast, friendly and positive experience. I was very happy as a first time buyer. I was able to get a great deal on my purchase and Richard Silva really went above and beyond. Thank youThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, David Shin - General Sales Manager - dshin@dtlamotors.com
New Car Experience
by Daniel on 09/20/2020Fast Easy Service.....!Daniel, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389
Best dealer I ever went to
by Mike on 09/13/2020Everything, from the walking in to the leaving. Everything was done professionally.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Got a new Camry !!
by Tatiana on 09/12/2020They are willing to work with you.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Best Car Buying Experience
by Julianna on 09/08/2020The finance team and sales consultant were amazing. They truly put my best interest first, and did everything possible to get me a good deal on a car that I wanted.Julianna, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Toyota of Downtown L.A.! Best, David Shin - General Sales Manager - dshin@dtlamotors.com
AWESOME...
by William on 09/07/2020They are friendly with the treatment of people, flexible when negotiating and understanding with the client, simply excellent.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Excellent
by Nedra on 08/16/2020Martha Guzman was extremely knowledgeable, friendly, and timely. I will definitely be back!!!Thank you for your great review, Nedra! We're glad to have Martha on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Aman Abraham- General Manager
Great Service
by Daniel on 08/13/2020it was great. very professionalWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Aman Abraham- General Manager
My Experience as a New Toyota Client
by MariaMendoza1981 on 08/13/2020Everything I didn’t like I loved everyone made it soo easy. From the online chat to meeting at the dealer with the Online Sales Manager and the Financing personal that helped finish of the deal. Both Richard and the Young man in the… Financing department I’m sorry I don’t remember his name went out of their way to get me the best deal would I come back or refer anyone else absolutely yes.Maria, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, David Shin - General Sales Manager - dshin@dtlamotors.com
I am definitely satisfied.
by Jinhyuk on 08/11/2020Peter Kim is so nice!! He is explain document easily and offer best deal! Better than other toyota dealer. I definitely recommend toyota downtown to my friend!Thank you for taking the time to write this review. We are pleased to hear that Peter was able to provide an efficient and overall positive experience. Best, David Shin - General Sales Manager - dshin@dtlamotors.com
Thank you, Alfred! We truly appreciate your kind words about Rudy and our finance team at Toyota of Downtown L.A. It's always great to hear that our staff is making a positive impact and providing a pleasant car-buying experience. We look forward to seeing you again, and please don’t hesitate to share your experience with others! Sincerely, The Toyota of Downtown LA Team
by Toyota of Downtown L.A. on 07/28/2025