Skip to main content
Today 9:00 AM - 9:00 PM

Customer Reviews of Toyota of Downtown LA

Review type:

Overall rating

4.7
4.72 out of 5 stars

(46 reviews)


Customer recommendations:

Yes (42)|No (4)

Toyota of downtown LA does it right.

5 out of 5 starsby Alfred on 07/27/2025

The salesperson Rudy, was very helpful. I was not planning on buying a car that day, but his calm cool demeanor put my mind at ease. He was very friendly and did a great job offering me a decent deal. The finance guy also did a good job, you have good people working there.
  • Thank you, Alfred! We truly appreciate your kind words about Rudy and our finance team at Toyota of Downtown L.A. It's always great to hear that our staff is making a positive impact and providing a pleasant car-buying experience. We look forward to seeing you again, and please don’t hesitate to share your experience with others! Sincerely, The Toyota of Downtown LA Team

    by Toyota of Downtown L.A. on 07/28/2025

Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
731 reviews
Sort by:

  • Very responsive dealership

    5 out of 5 starsby Tina on 01/04/2021

    I loved how responsive the dealership was with applying for the California Clean Fuel Reward program. We asked the dealership to apply for the program and got $1500 off MSRP. It was really easy to work with the dealership and would highly recommend.
    • Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 01/05/2021

  • Happy customer

    4 out of 5 starsby RA on 12/27/2020

    The floor sales people, like Norma, are very friendly. You feel not pressured unlike other dealers
    • Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 12/29/2020

  • Stress free car purchase!

    5 out of 5 starsby Andrea on 12/24/2020

    Seamless, easy and pandemic appropriate. Ji is a pleasure to work with.
    • Andrea, congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose Toyota of Downtown L.A. as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 12/29/2020

  • Split shifter

    5 out of 5 starsby Melanie on 12/13/2020

    I was on a time limit and the sales representative handled my paperwork quickly allowing me to come in and go under 2 hours.
    • Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 12/15/2020

  • 5 stars

    5 out of 5 starsby Berik on 12/13/2020

    You guys have all solutions for every situation.
    • Hi Berik, and thanks for the great feedback! We're very happy that our team has always been there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 12/15/2020

  • Purchase a New Car

    5 out of 5 starsby Amanda on 12/03/2020
    updated 12/08/2020

    The detailed response to my questions about the car. The willingness to show me the car multiple times to decide if the car had everything I was looking for, helped me decided what was best for me; deciding to lease or buy. Great sales qualities in a sales person. Thank you
    • Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 12/08/2020

  • RAV4 XLE 2019 Financing Experience

    5 out of 5 starsby Erick on 12/02/2020

    - Straight forward - Consultative suggestions/recommendations - Overall, happy with my purchase
    • Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 12/03/2020

  • Excellent Customer Service

    5 out of 5 starsby Rashad on 11/12/2020

    Everything was very streamlined. I know that it’s still a process but with Toyota and Costco together it saved so much time.
    • Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Thanks for choosing Rohrich Toyota! Sincerely, Mark Podrosky mpodrosky@rohrich.com

      by Mark Podrosky on 11/17/2020

  • Vechile purchase experience

    5 out of 5 starsby HY on 10/23/2020

    Everything went smoothly and no surprises.
    • We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. David Shin - General Sales Manager - dshin@dtlamotors.com

      by David Shin on 10/26/2020

  • Amazing Service

    5 out of 5 starsby M_Sandoval on 10/19/2020

    Yuli and Norma were very helpful. They went above and beyond to help me choose the correct vehicle and walked me through the entire process. They were able to answer all my questions and made sure to answer all my questions.
    • Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 10/20/2020

  • Awesome

    5 out of 5 starsby Victor on 09/28/2020

    Streamlined
    • Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 09/29/2020

  • Great Sales Experience

    5 out of 5 starsby Ysamar on 09/23/2020

    It was a very fast, friendly and positive experience. I was very happy as a first time buyer. I was able to get a great deal on my purchase and Richard Silva really went above and beyond. Thank you
    • Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 09/24/2020

  • New Car Experience

    5 out of 5 starsby Daniel on 09/20/2020

    Fast Easy Service.....!
    • Daniel, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

      by Toyota of Downtown LA on 09/22/2020

  • Best dealer I ever went to

    5 out of 5 starsby Mike on 09/13/2020

    Everything, from the walking in to the leaving. Everything was done professionally.
    • Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 09/15/2020

  • Got a new Camry !!

    4 out of 5 starsby Tatiana on 09/12/2020

    They are willing to work with you.
    • We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 09/15/2020

  • Best Car Buying Experience

    5 out of 5 starsby Julianna on 09/08/2020

    The finance team and sales consultant were amazing. They truly put my best interest first, and did everything possible to get me a good deal on a car that I wanted.
    • Julianna, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Toyota of Downtown L.A.! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 09/10/2020

  • AWESOME...

    5 out of 5 starsby William on 09/07/2020

    They are friendly with the treatment of people, flexible when negotiating and understanding with the client, simply excellent.
    • We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 09/09/2020

  • Excellent

    5 out of 5 starsby Nedra on 08/16/2020

    Martha Guzman was extremely knowledgeable, friendly, and timely. I will definitely be back!!!
    • Thank you for your great review, Nedra! We're glad to have Martha on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Aman Abraham- General Manager

      by Toyota of Downtown LA on 08/18/2020

  • Great Service

    5 out of 5 starsby Daniel on 08/13/2020

    it was great. very professional
    • We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Aman Abraham- General Manager

      by Toyota of Downtown LA on 08/17/2020

  • My Experience as a New Toyota Client

    5 out of 5 starsby MariaMendoza1981 on 08/13/2020

    Everything I didn’t like I loved everyone made it soo easy. From the online chat to meeting at the dealer with the Online Sales Manager and the Financing personal that helped finish of the deal. Both Richard and the Young man in the Financing department I’m sorry I don’t remember his name went out of their way to get me the best deal would I come back or refer anyone else absolutely yes.
    • Maria, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 08/13/2020

  • I am definitely satisfied.

    5 out of 5 starsby Jinhyuk on 08/11/2020

    Peter Kim is so nice!! He is explain document easily and offer best deal! Better than other toyota dealer. I definitely recommend toyota downtown to my friend!
    • Thank you for taking the time to write this review. We are pleased to hear that Peter was able to provide an efficient and overall positive experience. Best, David Shin - General Sales Manager - dshin@dtlamotors.com

      by Toyota of Downtown LA on 08/13/2020

About our dealership