Toyota of Downtown LA
Customer Reviews of Toyota of Downtown LA
Review type:
Toyota of downtown LA does it right.
A great car buying experience
by MPremsrirat on 01/09/2017Rey Contreras was helpful, didn't pressure me at all into making any decisions, let me take all the time I needed to weigh options, and was patient and considerate enough to guide me through the four-hour process of the purchase.We cannot thank you enough for your wonderful review of our dealership and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! -Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
DTLA Toyota
by starneem on 12/31/2016updated 01/07/2017Internet sales department people are very friendly, especially Carina and Penny. Answered all of my questions and helped with figuring out the vehicle features.We appreciate you for letting others know about your experience with Carina and Penny. If you ever need anything in the future, please don't hesitate to let us know. Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Great service at Toyota
by deframer on 12/26/2016updated 01/07/2017Junior was fantastically welcoming and made sure the experience was super quick and easy. Saw me off at the exit!Thank you so much for taking the time to leave this wonderful review. We're glad to hear that Junior was able to provide you with a quick and easy service experience. If there is anything more that we can do please come back and see us again. Take care! Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Toyota
by Wendy3043 on 12/27/2016updated 01/07/2017customer service was great,everything was perfect. I got a call within an hour and. A half as promised by my rep.Thank you so much for your feedback, Wendy. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
JP
by Jonathanperez on 12/29/2016updated 01/07/2017The service I got was amazing. I took my car to Toyota service and they got my car done within the next few hours. When I believed that I was going to have to leave my car overnight I was pretty surprised and pleased with their service.Jonathan, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
ToyotaTundra
by Algosoccer50 on 12/11/2016updated 01/03/2017Easy to make an appointment great service,Great customer service I will be coming back to to Toyota downtown thank you Kiana you are greatThank you for your kind words. We're glad you had a pleasant service appointment. We'll be sure to pass your thanks on to Kiana and we hope to see you next time! Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Service
by Cetinapedro23 on 12/09/2016updated 01/03/2017I was a little skeptial since I had my wife and breastfed baby with me but I couldn't put off the maintenence any longer so we went. I told danny about my daughter and he was able to get me really great fast service. I would recommend… anyone I know with a toyota to go here. Friendly workers as well.We are truly dedicated to providing quality and fast service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Miss
by Carm_08 on 12/24/2016updated 01/03/2017My service tech was very friendly and went above and beyond to meet my needs. I needed my hub cap out back on and had a few questions which, they were very helpful with.Hi and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Toyota of Downtown LA. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Toyota Review
by judyyoo on 12/22/2016updated 01/03/20171) customer service - Karina was excellent! She was knowledgeable, friendly, detail oriented and went above and beyond to answer our questions 2) finance time with Simon - professional, knowledgeable and quick 3) clean showroom 4) overall… great experienceThank you and congratulations on your purchase, Judy! I am happy to hear that Karina and Simon were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Good Service
by Kashif_Shaheed on 12/21/2016updated 01/03/2017The rep I worked with Kiana was prompt, courteous, and professional. She articulately stated the issue, and made me feel comfortable.Kashif, thank you so very much for taking the time to leave such a pleasant review. We are glad to hear that your experience with Kiana was well and look forward to working with you in the near future for your automotive needs. Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Great Service!!!
by ReynaDelgado28 on 12/25/2016updated 01/03/2017Danny Llamas was an awesome service representative. He really made me feel welcomed and was very polite! He was able to take care of my car even when I was told otherwise!Thank you so much for your review, Reyna! We really appreciate your business and are so happy that Danny could provide great service to you and your vehicle. We look forward to serving you again! Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Toyota
by Peter2017 on 12/27/2016I liked the prompt service and the correct estimated amount of time it would take for the repair that I was givenPeter, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Almost 20 Years with Downtown Toyota: It's A Treasure!
by LAMongoose on 12/17/2016Exoert mechanics and timely repair at a reasonable price. Experienced, knowledgeable, pleasant, and helpful service consultants. As the owner of a 19-year-old Tercel, I'm delighted that parts are still available.Thank you so much for being such a loyal customer of Toyota of Downtown LA. We are so glad that our team has been able to give you such excellent service on your vehicle over the years. We look forward to seeing you again! Best, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
regular service
by Homence on 12/15/2016My service advisor was excellent, he made me feel SPECIAL on my first visit. I love how he explained everything in detail.Thank you so much for your review! We really appreciate your business and are so happy that our staff provided great service to you and your vehicle. We look forward to seeing you again! Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
MrsGoofy
by MrsGoofy on 12/03/2016updated 12/09/2016Jose Lopez was very friendly and he answer all my questions he called me when my car was ready i didn't need to call them to get information of my car.Thanks for leaving us this review. We're happy Jose was there to answer all your questions. Give us a call if you need anything else. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Great Service
by atrv427 on 12/01/2016updated 12/09/2016It was my first time at this location and Frank was assisting me. He was very helpful and detailed, provided excellent customer service. My vehicle was undergoing a regular schedule maintenance and was completed in less than the estimated… time frame. Would definitely return to this location for future appointments.Thank you for leaving us this great review. We are very happy to hear that Frank could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
perfect
by Juan_Guzman12 on 12/01/2016updated 12/09/2016I felt that the server was perfect and i would go again and tell friends about it. I also like to thank you for all the hard work that i seen when i was there.Thanks so much for taking the time to share your feedback with us, Juan! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
DTLA Toyota is convenient and provides excellent service
by DeniseDTLA on 11/30/2016updated 12/09/2016The responsiveness of my service Rep. Frank A. Frank made sure all my questions were answered in a timely manner.Thanks for leaving us this review, Denise. We're happy Frank was there to answer all your questions. Give us a call if you need anything else. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Toyota Survey
by joseeperez on 11/30/2016updated 12/09/2016The experience was excellet and well told. Explain well what the problem was and how to fix it. Loved it.Jose, we are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Toyota review
by Jose_18 on 11/30/2016updated 12/09/2016The staff are very helpful. Maria Arroyo was really helpful and explained everything with great detail. Would definitely come back.Thank you so much for this lovely review, Jose! It's wonderful to hear that Maria was very helpful during your visit and that we could provide you with a great experience. Thank you for your recommendation and if you have any questions, please don't hesitate to reach out to us again. Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Awesome experience
by Champ11_c on 11/29/2016updated 12/09/2016It was great that I can negotiate with the sales rep by email and do my shopping online to speed up the process. Cristian Sorto, was thorough and to be honest earned my business. I was shopping around for a while and he won my business by… being friendly and accommodating.Congratulations on your purchase! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Cristian was so positive. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Carlos Perez, carperez@dtlamotors.com, (213) 748-8301
Thank you, Alfred! We truly appreciate your kind words about Rudy and our finance team at Toyota of Downtown L.A. It's always great to hear that our staff is making a positive impact and providing a pleasant car-buying experience. We look forward to seeing you again, and please don’t hesitate to share your experience with others! Sincerely, The Toyota of Downtown LA Team
by Toyota of Downtown L.A. on 07/28/2025