Customer Reviews of Mossy Honda Lemon Grove
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136 sales reviews
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No car, no show.
by Steve on 04/28/2022We made an appointment to test drive a Honda Accord Hybrid. When we arrived we were told that the car we were interested in wasn’t even there and the salesman we had the appointment with had taken the day off. Imagine what it would be like… after they have your money.GARBAGE, YEARS LONG EXPERIENCE
by CH on 01/26/2022DO NOT GIVE THESE PEOPLE YOUR BUSINESS. Sorry for long story, kept it as short as possible but it is a LONG series of injustices Mossy Honda has coldly dealt out. Horrible treatment of loyal customer for prolonged period. I leased a new… 2018 Civic from this location a few years ago. Made every payment via autopay, no issues. That is, until I extended my lease due to personal health issues that necessitated my having a car for longer. Honda halted my autopayments (yes, I should have been more diligent about making sure they were happening but I had confirmed multiple times with Honda reps I was OK) and did not tell me that my payments were delinquent. Next thing I know, I'm in LA for one night, walk outside my friends house the next morning and my car is gone. Turns out it'd been repossessed because Honda did not let me know about late payments. When I called Honda Financial, they told me they'd tried to reach out to me but, when I asked, it had been to 2 phone numbers on my account that were not mine. No idea where they came from and Honda 100% knew my number as they'd called to buy the car from me many times the months prior. Long(er) story short, it took nearly 2 months of a series of huge headaches, including hundreds of dollars in fees for tow yard, late fees, LA city form processing fees, etc to get the car out of impound. HUGE, HUGE HASSLE, including training back to SD and then back up to LA. Multiple calls every day to multiple Honda support teams to piece together what I needed to do to get the vehicle back. Each conversation would offer new, critical information on the process about 1/3 times I called. Still, ended up scrambling at the last leg because it was not made clear until very late that a cashier's check was required to send in to Honda which ended up being a pain with my current bank being based on the east coast. Came within 2 days of not meeting the needlessly set deadline (after requesting a 10 day extension) before they'd take the car and sell to auction. Only reason I did so was to pay the car off (~$12k including all the fees) so I could officially own it and sell it for more money. Shortly after I officially purchased the vehicle, Mossy Honda sent me a letter offering $22,370 to buy the car back. As much as I did not want to sell the people that had just put me through months long bureaucratic nightmare, that was a solid offer. Had the vehicle detailed a few days ago (for several hundred dollars), then car washed again today before I took it in for appraisal. The WONDERFUL (/s) Mossy Honda team took a couple minutes to look the car over, start it, etc. The only issue the appraiser (do not recall his name, unfortunately. Sales rep I worked with is named Dwayne but I have no reason to believe he has anything to do with this garbage experience) mentioned was that he "believed" that I had the front left panel (headlight housing) repainted. Informed him that I had not had any work done to the vehicle outside regular maintenance. Just under 4 years of eventless vehicle stewardship and had brought it back to the place I'd gotten it from, new, that had offered me $22.3k to buy it back. The appraiser (Paolo? something similar...) asked to see the $22.3k offer letter, showed it to him. He studied it for a long time, it felt like to see if it was a fake. When he was satisfied it was real, he told me that he was "sorry" and that the most he could offer was just over $16k. Told him that was nowhere near what they'd offered and was not worth it for me. He said "I understand" and just walked away. This organization is GARBAGE. I get that all of these giant corporations will never be empathetic but I paid way more money that I should have for a 3+yr lease where I didn't drive the car practically at all for 2yrs of COVID (28k miles at appraisal, excellent condition). Again, DO NOT GIVE THESE PEOPLE YOUR BUSINESS. They WILL screw you at their earliest convenience.Great customer service
by Katherine35 on 03/27/2018updated 04/05/2018I liked that everyone was very knowledgable. We also enjoyed that they were willing to work with us to find exactly what we wanted. They were also very friendly.My experience
by Sabino27 on 03/27/2018updated 04/05/2018Attention to detail by Lis and managers. I love my New civic 2015. Lis had a very good attitude and a smile on her face. That made the experience great for me.new car
by Robert7530 on 03/30/2018updated 04/05/2018friendly staff worked to find the car I wanted in the color I wanted. sales people not pushy. good priceSHOUTOUTS TO MOSSY HONDA!!
by GenesisY on 03/31/2018updated 04/05/2018Everyone was super polite and willing to assist. They drove my car down To me after my deAl was sealed even though it took extra time. Shoutouts to sohabib, josh lemay and the team manager i believe named talu or something like that. And… tony the financial guy for doing his job quickly and efficiently!!!!!!Best car buying experience ever
by Patricia135 on 03/18/2018updated 04/03/2018I had taken my mother to Honda of El Cajon this week to buy a car and after talking with 4 people, they couldn't meet our bottom line. We spoke with Alfredo in the internet division in Lemon Grove and he told us what we would pay out the… door. Honda of El Cajon said there was no way he could give us that price. But Alfredo did exactly what he said he would do...and he even came in 43 cents under his quote! He is the only person we had to deal with at Lemon Grove...we weren't passed around, which is always frustrating. He was extremely professional, very courteous and was a man of his word. I'll be in the market for a car in about 6 months and I'm going to ask for him personally. I've already told several friends and our family how positive our experience was with Alfredo. Jennifer in Finance was also a positive in our day...very knowledgeable and sweet. She finished our day off on a very positive note. We left your dealership feeling more than satisfied with our experience. Just have to call Honda of El Cajon now to tell them!Buyer
by hpwhite11 on 03/18/2018updated 04/03/2018The whole staff is awesome! Talha got me in the exact car that i wanted, Jess made paperwork fun (go figure) and Vanessa was super helpful in showing me all of the techinical features of the 2018 si. Thanks guys!Easy
by DevonTt1 on 03/20/2018updated 04/03/2018Very accommodating and organized. Didn't mess around when making offers over email, just got to the point. Alex was great to work with.Pilot
by Tracey_Leigh1 on 03/23/2018updated 04/03/2018It really did seem like they wanted me to be happy. They tried hard to make it happen for me.customer service
by Marvinbrown12 on 03/25/2018updated 04/03/2018Ahmed was great, he made sure I got the car I wanted and with the best deal possible. I really appreciate what he didGood experience
by shockingm on 03/30/2018Good car buying experience. Nice staff willing to work with me. The process was pretty painless. I would recommend this dealership. They had good inventory.Smooth Purchase
by arvander on 03/18/2018updated 03/28/2018I was in the market for new Civic SI and within two days from my initial search, Mike in Sales had me in a new car. Tony in Finance made the process smooth as silk as well. Great teamwork, keep up the good work guys. I'll def be back for… all my Honda needs!Great Sales Representative
by saraelondon on 03/28/2018The sales representative was excellent. He answered every concern and went far and beyond to make our experience pleasant even after a rough start. He has an excellent command of the inventory, offers, products, features and sales… techniques. A great asset to the company.Very patient
by Gahumada on 03/25/2018Vanessa was very helpful and answered every question I had. She was knowledgeable about the cars I was interested in.Excellent quality service
by tajajanay on 03/04/2018updated 03/16/2018Customer service was excellent, fast and efficient. Sales rep Carlos was great and really worked with us getting us a good deal. Very satisfied2015 Honda crv
by Gempage on 03/10/2018updated 03/16/2018Super efficient and friendly allowed my dogs to wait with us. Tom was delightful salesman and finance employee too. I look forward to coming for service.Loving My New (Used) Honda Accord Coupe!!
by MizzMeximo on 02/27/2018updated 03/06/2018This was my first Honda purchase, and I was so impressed with the experience from beginning to end! I've been thinking about getting a new (used) car for over a year. There was no rush, so I was merely checking all the boxes of various… sedans I'd thought of buying. That was my mentality when I walked into Mossy Honda in Lemon Grove. I test drove the Manager's Special and wasn't interested in it for minor reasons, and was ready to tell my husband let's go when I saw a white 2016 Honda Accord Coupe, and loved the lines of the car, amazingly low miles, and especially the price point. Honda staff worked with us - it wasn't a difficult process. Regarding our interactions with the stuff - we were immediately greeted by a friendly smiling staff person -- think her name is Sohaib. She made sure we were taken care of immediately and was resourceful in finding answers when she did not know them. All of the staff there was great, although the bulk of our time was with Robert Becerra and Mark Arrington - both providing high-end, non-pushy, informative interactions. Both worked with us in areas of the negotiation or options in a way that did not come off as off-putting. Ultimately, what I care about is the car - and I feel like this car was exactly what I wanted at this time of my life - but what exponentially elevated the experience was the high level of service that Robert and Mark provided. I sent photos to friends of my purchase, and one asked for Robert's contact information - which I happily provided today. I only met him once, but have no doubt he and the other Honda staff, will treat them with the same respect and non-pushiness that these folks did.Mossy good
by BrandonBrandon on 02/28/2018Dan was great, friendly, knowledgeable, very helpful. Answered all our questions. Dan was willing to do anything we needed to learn about the car and the price.Best car option
by H_Abdullah on 02/12/2018updated 02/28/2018The staff was extremely helpful with getting me the best deal, Mustafa made sure that I did not leave with out the best option for me.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Adel Elhendy - aelhendy@mossy.com - (619) 461-2600
Honda Review
by BUYERof1Honda on 02/24/2018I phoned the previous day and shopped many dealers, price ultimately led me to you. More time could have been spent going over features, discussing maintenance etc.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adel Elhendy - aelhendy@mossy.com - (619) 461-2600
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About our dealership
At Mossy Honda Lemon Grove, we're proud to be the newest member of the Mossy Group, which has served its customers well for more than 90 years. As one of San Diego's biggest dealerships, Mossy Honda excels at providing drivers with the selection they need to find the best vehicles for their lifestyles. Our friendly staff creates a fun, low-pressure sale environment for you, and our easy process lets you collect all the information you need so you can make an informed decision. There's no haggling or back-and-forth at Mossy Honda; we're simply here to let you Drive Better for Less.
What sets us apart
We are very proud to serve the greater San Diego area
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Languages Spoken (7)
- English
- French
- Arabic
- Urdu
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Sincerely, Adel Elhendy - aelhendy@mossy.com - (619) 461-2600
by dealerreply on 03/06/2018