Mercedes-Benz of Laguna Niguel
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Customer Reviews of Mercedes-Benz of Laguna Niguel
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Be aware! They are deceiving people
by Busra K on 05/17/2025I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for our appointment and worked with a dealer named Peter, who was ready with the car. He said… some other people are also interested in buying the car but we are priority cause we were interested before them. After a test drive, we decided to purchase and were reviewing the price and coverage options when suddenly Peter returned and said the car had been sold. Shockingly, the customers who supposedly bought the car were still inside the dealership! When we asked about this, Floor Manager Kosta Spektor said “whoever completes the paperwork first gets the car,” ignoring the fact that we had arrived first and had an appointment. Then General Sales Manager Andres Segura with confidence insisted there’s no internal communication among salespeople and repeated the same stance. We asked for their business cards, which they gave us quickly, then left without any proper goodbye or explanation. We felt completely disrespected and misled. This was not just about losing a car but about how poorly we were treated at a brand known for quality and customer service. The whole experience was unprofessional and frustrating. I hope Mercedes-Benz investigates this seriously. We didn’t come to Farmer’s Market to purchase a tshirt and someone else purchased before us. This is Mercedes and we came to purchase a car! To VIN: W1KMK4HB8RF038682Misconduct and Customer Mistreatment
by Brian Nelson on 05/16/2025Two weeks ago, we visited the Laguna Niguel Mercedes-Benz dealership by appointment. Following that initial visit, we remained in contact with Peter Smith multiple times over the course of two weeks. We clearly communicated that we would… return on May 16 for a follow-up appointment to view a specific vehicle we were interested in. Approximately 30 minutes before our arrival, we emailed Peter again to confirm our visit. When we arrived at the dealership, Peter had the vehicle prepared for a test drive. Although a longer drive was planned, we were very impressed with the car and decided quickly. We returned to the dealership shortly afterward and informed him that we wanted to proceed with the purchase. Peter provided us with a printout of the vehicle details. However, just five minutes later, Floor Manager Kosta Spektor approached us and, in an unnecessarily harsh and disrespectful tone , told us that the vehicle had been sold. We were shocked and deeply disappointed. At first, we thought it was a joke. When we expressed our reaction and requested to speak with a higher manager, General Sales Manager Andres Segura came over and simply repeated the same statement. Shortly after, it became clear that we were being told to leave. While the General Manager and others came to apologize, nothing changed. The entire process felt disorganized, misleading even deceptive. It honestly felt like we were being mocked. We came to buy the car, but in the end, they refused to sell it to us. From a brand like Mercedes-Benz, we expected a much more professional, respectful, and transparent approach. What we experienced was the opposite: a complete lack of coordination at the dealership, absence of clear policies, disregard for basic customer rights, and a significant waste of our time all of which left us with profound disappointment. As someone with a long-standing history with the Mercedes-Benz brand, having previously owned high-end models such as the SL65, S650, and G550, this experience has severely damaged the trust I have built with the brand over the years.
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