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Kia of Irvine

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Customer Reviews of Kia of Irvine

1.0
Overall Rating
1 out of 5 stars(27)
Recommend: Yes (0) No (3)
Write a review: Sales | Service
27 Reviews
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5 out of 5 starssales Rating

I had a great smooth experience at Kia of Irvine

by gvaughan1 on 07/09/2013

Mike S. was very willing to give me a price estimate on the vehicle I wanted. The process was easy and fast once I got there to finalize paperwork and drive my car away. We were very pleased with the service they provided.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

1 out of 5 starssales Rating

Bait N Switch - Optima

by consumer_wis1 on 01/04/2013

Bait N Switch is one of the oldest scam's in retailing. Kia of Irvine is absolutely guilty of this in their marketing of the Optima LX. They advertise the Optima for $15,888 EVERYDAY but never have ANY available at that price. I ended up going to another KIA dealer who told me that Kia of Irvine's notorious for advertising those prices only to get you in the door. It's wrong and should be investigated. How can anybody trust a dealership who does that. Plus, after being there 2 hours, I was handed off to (I guess) the manager who tried to convince me that a used 2011 with 30,000 miles on it - for $18,500 was a good deal. I told him I may be stupid - but not that stupid - and asked how he could make such an insulting offer. His response was (with a chuckle) to make more money. He then further insulted me by saying "I guess your not serious about buying a car". Fact is I did buy a car - but not from Kia of Irvine - and recommend that all be aware of how bad this dealership is to work with.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

When Great Customer Service Meets an Excellent Product

by adamjmarin on 09/07/2012

Let me start off with the product. I purchased the Kia Optima SXL from Kia of Irvine. To me this car is the epitome of value; it honestly feels (and looks) like you're driving a much more expensive car than what you actually pay for it. On paper, the features are all there. What you can't see on their website is just how great of ride this car has. It's got a rare combination of sport and comfort. It can be fun when you want it to be, the paddle shifters help that cause, but it's also a car that you can take on a long road trip without breaking your back. Another rare combination is its mixture of good fuel economy with a well powered engine. A well designed turbo charger helps that cause; turbo lag is far less noticeable than most other cars in this price range with a turbo. Now for the customer service at Kia of Irvine. I honestly can say it was a pleasure dealing with the excellent staff at Kia of Irvine. I REALLY recommend that you go talk to Tim Wheeler. He's an extremely knowledgeable salesman with a hands-off approach. You really get the feeling that he's there to help find you the right fit for your needs. He let me take the car out on the freeway during my test drive, something that Wesloh Kia did not allow me to do. The great service doesn't just stop at Tim, they have a very professional management team. Also Max and Justin (finance) are a couple of really great guys to talk to if get the chance. In summary, go see Tim at Kia of Irvine if your in the market for an excellent car at a great value. The quality in product (backed by 10 year warranty), the quality that you receive in service and a price to fit your budget will result in one of the best car shopping experiences you will ever have. For Kia of Irvine, the relationship goes far beyond the day you buy the car. They are in the business to gain your trust and loyalty for the long haul. So next time your considering a new ride, help yourself and go see Tim at Kia of Irvine.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Amazing Experience

by jordanzwon1 on 09/07/2012

I like many others got the opportunity to work with Tim Wheeler. So thankful we did. What a pleasure to work with. I personally dread going to look at cars because I know the routine: Pressure sales and over promises. We didn't experience one of those problems. Tim took the time to really explain out our different options and never once pressured us to buy. He worked diligently with his manager and finance team to get us the price that we were comfortable paying. I would buy every car again and again from this dealership. Thank you Tim and Kia of Irvine for making our car buying experience a unforgettable one! And one last thing, we love our new 2013 Kia Sportage.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

I love this dealership and my new 2013 Kia Optima SXL

by happykiaowne on 08/19/2012

Tim Wheeler helped me last week in purchasing my brand new white 2013 Kia Optima SXL. I absolutely love it. It is fully loaded with every option available. Tim and his boss, Perry, were so helpful and supportive through my decision to purchase my first vehicle after college. They dealt with me a lot on the price and I ended up getting about 13% off the listed sticker price. They were very patient with me and took their time to explain all the questions I had regarding Bluetooth, satellite radio, navigation, and so many other great features this car has. They also made sure to get me the available rebates I qualified for to save extra money. I genuinely enjoyed my experience with Tim and Perry and will continue to refer my friends and family there. I highly recommend doing business with this dealership and will likely buy from them again in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

Worst Experience Ever

by mtbfan on 07/11/2012

Sales People and even Manager gave me a price that we agreed on over the phone and asked me to send in the credit application to get pre-approved and lock in the numbers we talked about. After that, they called and gave me a higher price. I had not intended to have my credit run unless they found the car I wanted, which they said they did. I will also complain with the BBB. Do NOT buy from this dealer. They are [non-permissible content removed] and just lie to make a sale. Worst experience ever.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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